U-Haul Moving & Storage of Springfield offers storage units that are easy to access and kept clean, providing a positive first storage experience. Customers appreciate the friendly and helpful staff, especially noting the assistance of an assistant manager who is courteous, genuine, and dedicated to his job. The business is seen as improving over time, with recent praise for better service compared to the past. However, some issues remain, such as difficulty reaching the office by phone, with messages often going unanswered for long periods, making urgent matters inconvenient to resolve in person, especially for out-of-town customers. The lot near the storage entrance could benefit from more thorough sweeping, as screws and nails have been found on the ground. Service speed can be slow on Saturdays due to limited staff. Despite these minor concerns, customers find the staff helpful and the rental process straightforward, with some preferring the propane refill service over exchanges.
It's not the fastest service as there doesn't seem to be many on site on Saturday, I have only refilled my propane here. Much better than an exchange
August 2023
Scheduled a storage unit and truck rental a week in advance and all was ready to go upon arrival. Friendly and helpful folks. Would rent truck again if needed. Storage unit easy access and clean. First storage experience and it went well.
June 2021
Made my rental appointment online the night before and they were ready to go when I arrived. It was a quick, simple process with no major difficulties. I returned the truck after hours using the web link they provided for that purpose. I had no problems here so I'd consider coming here again for rentals.
