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December 2023 by tj clark
Dont trust that the atm at this location will be working properly.
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November 2021 by Taylor
Teller Mandy is pretty rude and snippy on the phone for no reason.
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August 2021 by coty crosley
Don’t bank here, protect your money and go somewhere else. Had to call corporate to get my problem handled because they refused to talk to me anymore. I’ll be withdrawing my money and going somewhere else after 7 years banking here
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December 2020 by Kenneth Stanford
Hey I just wanted to give a shout out to Mandy at Springfield US Bank branch you're always so professional amazing customer service skills and very patient keep up the amazing work you rock
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November 2020 by Sarah G.
Had appointment that store wouldn't honor because manager was busy on phone and their was only one other teller. Not sure why they even allowed appointment times if they couldn't keep them.
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September 2020 by hemant sharma
I was waiting on phone line over 13 minutes.I tried calling again Mandy picked up phone she said they are two people at ATM . And ask me to hold . They could say we will call u back.
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September 2019 by Zachie Lawless
I opened my account at this branch. From day one, the staff have been helpful, knowledgeable, and friendly. Last week while I was out of town, I decided to make a big change to my account. Ever since then, this decision has been nothing short of a massive headache. After several phone calls, attempts to come up with a plan to fix the issue, and hours of contemplation of what I did in life to deserve such karma, I decide to turn to my local branch to see if they can resolve the issue. I call them and alas! They can help! Now, from this point on I will speak of Morgan, the teller/superhero that helped me. This is not to say that the rest of the staff isn't as wonderful and helpful/super as Morgan is, she was just the beautiful soul that answered my call, and carried me through my personal hell to the light on the other side...
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December 2018 by Willowwithe
Tellers will do computer work, talk on the phone or pretend you are not there. Anything to keep from waiting on you. I live in Springfield and have almost every account you can have with US Bank and I do all my banking in Fairborn. Much better attitudes there. I don't know how they get anything done there.
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May 2017 by donald freeman
Mom uses this bank
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July 2016 by Michael Koveleski
Absolutely the best and most professional banking experience I've ever had. Having run a business in New York City, and and owned a business Yellow Springs, Ohio for over 12 years I can say the service of this USBANK team has been outstanding. This is the banking dream team.
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April 2016 by Crystal Jenkins
The tellers are amazing, they just need more atm locations that don't charge for use.
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April 2016 by Jeremy Malone
Great service, and quick too. Small branch for small trips.
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December 2015 by Lucresia Haynes
Ever time I visit my US Bank, the ladies are ALWAYS so very helpful and pleasant. They always have a Big Smile. I am so very happy we switched to US Bank. Happy Banker :)
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October 2015 by Kenzi Brown
This place sucks. They lie and sterotype someone because they couldnt verify a check. I cash checks on a daily basis. Flat out lied and said their wasnt enough funds in my customers account because they "thought" i wrote the check myself? Who does that? So i hadbyo embarrass my customer by saying he didnt have enough money in his account. When he called to see what the problem is they "explained" they tole me that because they "thought" he didn't write the check. Absolutely ridiculous, not recommended to anyone to go there
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May 2015 by Panda Moran
I have been a customer at this branch for many years and love the service.
