-
February 2023 by Jacob P.
I'd leave a zero star if I could this store is miserable. Don't order appliances or anything for delivery! Never worked with more unprofessional people in my life!!!
-
December 2022 by Jason S.
I ordered three items from Lowe's and two of them arrived without issue however the third item was not delivered on time and instead of Lowes reaching out to tell me why I had to spend 3 hours on the phone being transferred 6 times to get no resolution. Horrible company. I will go elsewhere for my future hardware needs.
-
June 2022 by Shawn H.
Believe the paint staff are the only employees in the building as they are the only ones who know how to do their job and are actually in their stations. If you do find someone it's a 50/50 if they actually want to help you or just push you down another aisle and walk away.
-
May 2022 by Steven P.
Wow this is not my lowes. Visiting family and decided to go out for supplies. Seriously here was his order. Two bags of fertilizer, and a bag of seeds. This place is a cluster F@$k. We checked the app. Before we left. Obviously it is not updated. I understand the manpower shortage, it's everywhere. This was not a busy time. I noticed the new trainee's trying their best, and I'm giving credit too them.(the trainee's)The layout of this store is well marked on the inside. The outside of the lot is a cluster ad I stated earlier. No wonder there's accidents in the lot, the flow is bad, and with the entrance to the restaurant next door is not conducive ( my English teacher would be proud) to a harmonious flow of traffic. This is a traffic nightmare. Please work on stocking up what's on the app.or at least update the app. Better. Try he Lowes in Wheeling can give you tips on how management should run a store. It's also newer, but run better.
-
October 2021 by Drex H.
We live 45 minutes from this store. We look on line and see they have what we need only to get there and find that what we need has been opened! Ask the person in the dept (when you can find someone) if we can open it all the way to inspect. They say no! It's just from being shipped. Well when we drive all the way home and get read to start the job the handle (kinda of important for the equipment) is missing!!!! We called and they said it happens bring it back and maybe get one with it!!!! I warn you this has happened so many times Lowe's should be your last option their truly that bad!
-
October 2021 by Jessica D.
I got hit by one of their delivery's drivers. Who was driving under suspension and totaled my car. And since it's third party it has been a complete nightmare trying to get their insurance company to call back mine. They keep avoiding them. The company is a joke.
-
October 2021 by Star Reese
I will never order appliances from here. Screw what my family and I had to go through and are still going through over trying to buy a stove and fridge from them. Let’s hope and pray I even get my refund because they sent me to DC and now DC has to call them and get the transaction for the refund. 2300+ dollars is a pretty penny to lose and I swear to god if I spent my money for nothing ???
-
April 2021 by Teanna Mason Winkler
Tried to contact store for a solid week & only person you could speak with is curbside pickup. She would transfer to customer service and they wouldn’t answer. Transferred to manager and they picked up and hung up. Worst Lowe’s Ive ever had to deal with!! Would not recommend!
-
March 2021 by Deanna B.
So my family was in the middle of getting our bathroom remodeled we bought all the parts but while the project going on we find out the faucet for the tub wasn't the right size pipe. It was a manufacturing problem and all they would have had to do was grab the one from the floor and wasps out that one part for us and damage that one out and give it back to the warehouse but refused to do it! No they didn't wanna do that like it's my fault I didn't know what size I needed until the work was in progress. Everything was 1/2 inch expect that one part. You guys have gone way down hill even before covid! You have employees that don't know anything or have any knowledge of anything and just fake it until you make it! I work in retail for housewares appliances and I have worked my butt off and gathered as much knowledge about my appliances that I sell to help my customers. Your suppose to say yes we can not no we can't! No wonder you guys are losing business. Customers are always right even when they seem like they really aren't they are right!
-
February 2021 by Devon Webb
ordered appliances online and they kept changing my delivery date thw delivery manager said she wa a going to cancel my order because I was upset.....i waited till 9pm at night and the delivery guys kept lying and saying they were coming then not I yelled get here and they refused to deliver it because they were scared.......wow took it back to the store 2 men scared of a women hahhaha.....now i have to wait again to see if they will deliver......lowes said they only have a 3
-
August 2020 by Mary E Newlin Crago
Went there on Aug 22-2020 went to kitchen cabinets n the lady working was not very friendly we do not like Lowe’s a lot of the employees r rude n in helpful
-
May 2020 by William M.
Lazy useless customer service. I needed door paint. 2 "associates" were yapping to each other in the electrical isle. I asked one for help. He pointed to the front of the store and told me he never leaves the electrical section. Then he proceeded to go back to his yapping with his buddy. This is by FAR the worst Lowe's I've ever been to. I wish I'd have gotten his name. Not that the company would have done anything about him but at least the customers could have avoided the idiot. Unfortunately he's par for the course in that store. I've actually ordered things from amazon in the Lowe's parking lot because I couldn't get any qualified help and I urge anyone else to do the same. I realize that good help is hard to find nowadays but these people would aspire to be traffic cones. Pitiful.
-
May 2020 by Ken T.
They need to fire the third party delivery service. After 5 attempts to have a stove delivered, I decided to get it myself. What an unorganized cluster. I don't think we'll buy another appliance from them.
-
October 2019 by Renee D.
Just had two appliances delivered to my elderly father's house from this store. One of the delivery drivers literally urinated in the driveway before leaving.
-
May 2019 by Steven B.
bought carpet for an entire house, after purchase 10 days go by, I've heard from no one, I called the installer, he said it was not in the system, you need to call lowes. this carpet was in stock carpet, that was not in stock, female manager said she's look into it an call me back in 10 min, well she never did an I had to call her back but when transferred to her phone she never answered. I spoke with Jason in flooring, he was the best, he needs promoted. he said he'll have it cut as soon as it gets off the truck, an it was. thank you jason. 5 star for him 0 stars for the female manager. when you say you'll call back, you need to CALL BACK an not make people wait oh an answer your phone.
