Shoe Dept. Encore is praised for its exceptional customer service and helpful employees. Reviewers highlight the store's excellent selection, particularly of Skechers, and the staff's dedication to assisting customers with their needs. One associate even opened the door for a customer in a wheelchair, showcasing their attentiveness. Additionally, employees are willing to order items not in stock and deliver them without extra shipping costs. Positive experiences have been reported by those buying shoes for themselves and for others, with many expressing a desire to return due to the outstanding service provided.
I took my 85 year old mom to get shoes because I’ve bought online and returned many pairs. I didn’t get the associates name that helped but she was so great at finding best shoe for her needs. The best part was she watched us coming in and opened the door for us as my mom is in a wheelchair. I also found a pair!
May 2025
Morgan provided the best customer service that I've experienced ANYWHERE in years! The store had an excellent selection of Skechers and other shoes, and Morgan was extremely kind, energetic, friendly and happy to assist me in finding just what I wanted!
March 2023
Very nice employees. Always ready to help. Just wish they would get the slip on sketchers in that have been advertised forever
