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January 2024 by Dana Ruper
Depending on when you go to this location it can be packed. Even when the line is wrapped through the parking lot, I can usually get through the drive thru in a decent amount of time. They never give me the total at the ordering speaker and the interior/exterior could be setup better and look nicer. I have to say that the staff is always so nice. The food and coffee are ok, we just go there for the donuts for my kids. I think that overall Panera has better quality baked goods.
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January 2024 by Gina Hammond
Very slow in the drive thru. 20 plus minutes before I even made it to the window. Didn't get my total at the speaker, never do. And the person taking my order was unpleasant and didn't want to even acknowledge that she heard part of my order. This is not a one time thing. Happens every time.
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January 2024 by Jennifer Grady
When there are 5/6 people on the floor including 2 managers and one being the store manager. Your drive thru should NOT be so slow. Actually care about service times while yall are asking for tips.
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December 2023 by Dan Demastus
I think this Dunkin' Donuts is amazing I've been to the one in Kent on 59 and they Made me feel like I was unwanted that they were too busy though everybody is busy I thought it was not very professional but this Dunkin' Donuts and the one in cowgirl falls on Graham road and the 1 in Streetsboro on 14 are amazing they totally make you feel like you're a customer not a problem
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December 2023 by kamryn jacob
i came here this morning on a sunday and went through the drive through and the lady who took my order in the drive through was just completely rude. i work in the restaurant industry and customer service as a host and never in my life would i say "ok" and "k" after every sentence in an annoyed tone and then not even get out order right but when we tried to say our order wasn't right she just rudely was like ok ill change it then and then never did and out order was still wrong ?
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November 2023 by Mr Stoneager
Ugh...how hard is this...ordered turkey sausage egg and cheese on a PLAIN BAGEL - received it as a default with English Muffin (which BTW are tasteless) HOW TF HARD IS THIS - I ASK FOR A SPECIFIC - WHY WOULD I SAY ON A PLAIN BAGEL IF I WANTED AN ENGLISH MUFFIN WHICH I WOULDN'T HAVE TO SAY BECAUSE THAT IS THE DEFAULT? IS ANYONE LISTENING? Annnd y'know I can also get donuts A N Y W H E R E...(which they suck at putting in bags where half my icing rubs off on the other donuts that are not teh same frosted...sheesh 21st century can y'all figure this out?
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October 2023 by Front Street
This store has got to be the literal worst. They are so unbelievably slow. And the workers are slow moving as well and will completely ignore you. Such a shame because this place is busy they need to find people to keep up!!
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October 2023 by Anthony Fortunato
Rude and sarcastic service when buying coffee inside. Train your staff to treat all with respect.
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September 2023 by Lorin Alvarez
I love their coffee but this location is always slow and low on help. Ordered 2 coffees around 11:15 this morning. Paid cash. Waited 15 minutes. Inquired about it and was told “oh the ticket don’t print. What was your order?” Left without coffee and my $5 back because I am sure asking for my money back would have taken another half hour. Too bad - they have a good product but help is always slow and getting in and out of their parking area is a major hassle
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September 2023 by Elizabeth Milton
I come to this location often I even have your rewards app. I spend quite a bit here. This time I order I do a mobile order. I don't look the best because I'm not feeling well so I wait out side. The girls in the back getting orders ready. Keep glaring at me looks like they are snickering and laughing. I really don't appreciate them making me feel worse than what I already do. I'll just go to sto-nut donut from now on. Terrible guest service.
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September 2023 by Taylor S.
I understand that being the MANAGER of an establishment as busy as this location can be stressful, but to yell and curse at high school age kids just trying to get some coffee and go about their day is absolutely unwarranted. If you can't be in a high stress position and handle it correctly, then don't be in it.
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August 2023 by Silas Lee
I ordered 2 unsweetened iced teas - I tasted 1 right after I pulled out of the drive thru and it was sweet. I went inside and asked a manger to remake them for me.She spoke with an employee, then her response to me was “he says he made them right”. Neither sticker said unsweetened at all. I appreciate them remaking them however I know what a sweet tea taste like lol smh ?The girl at the drive thru was great.
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August 2023 by Scott Packman
I don’t get how you have a queue in store and only one server but yet have half a dozen looking after the drive through…. Surely the manager should make better use of their staff so everyone is served in a timely manor.
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July 2023 by Crystal Pugh
This location always get my order correct. They are welcoming and friendly as well as offer excellent customer service. I will definitely return.
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June 2023 by kaitlynn selby
This tore has officially lost a customer… I started coming here about a month ago due to a job change and have had nothing but issues with this place. I order online for efficiency as I usually don’t have much time. Time and time again has this proven ineffective at this store. The staff would rather watch you stand there waiting for your drink and take other people’s orders than get you the drink you’ve already ordered and paid for. Will never recommend this store to anyone.
