September 2022 by Carol P.
My dryer broke and I needed to get a new one last week. I went to Lowe's with all of the specs for height- depth- width and explained to the lady that I had a pedestal- just needed the dryer. My current pedestal was in perfect shape- and was 15 inches high. The dimensions were important and very specific as there are cupboards above the dryer and washer where we store laundry detergent etc. I told the salesperson that I had a pedestal that was perfectly fine and was told- ok! All you need is the dryer- oh and all the other parts that you pay for that are necessary to make the dryer work. The dryer I wanted was a Whirlpool which was 38 inches high- so we were all set- Or so I thought. I paid for the dryer and left. This was on Wednesday.Delivery was scheduled for Sunday morning and my phone rang at 8 am with the delivery guy telling me that he couldn't put the new dryer on the pedestal I had used for the old dryer. Why not? Just not allowed he says. So, I tell him to go ahead and deliver the dryer and you can take the old one out. I call Lowe's- explain this situation to the next salesperson who says he will go back and find out if they have the pedestal for $300.00- no kidding- and that they could deliver it on Monday- I asked him to make sure it was the correct height and again- gave the dimensions. Yes, ma'am- you are all set. So, 300 dollars out the door and another day to be wasted waiting on delivery- (sometime between 8 am and 8 pm! Nice guys!)Sunday delivery of the washer happens and the guy who is to install it says he can't seem to get the hose unscrewed from the wall- (the old dryer had a steaming function). I offer him the use of a wrench- but no- he doesn't want to try that and advises me to call a plumber. He leaves the new dryer in the garage- and says- sorry...No kidding! Wait, it gets better!So, Monday morning comes and another call from the delivery people- they have the pedestal. I explain to him that I will need him to also hook up the dryer- he has no idea that the guy from yesterday did not do that and we exchange a few heated words on the inefficiency of this transaction. I finally say- please- just come and bring me my 300-dollar pedestal and hook up my dryer which is in the garage. To his credit- he does come- he is able to unhook the hose from the wall and he is able to hook up the dryer and set it on the pedestal. He says he is not sure why the other guy couldn't do it- but maybe he was nervous. Okay? I resume my activities in the kitchen as he works to install the new dryer and he calls for me. You got to be kidding me... The dryer is now TOO TALL to fit in the space where it was due to the extra 1 inch on the new pedestal. Can you imagine my frustration at this point? I remain calm- ask him if the dryer is usable and set up properly- as I was to leave on a trip the next day and had a lot of laundry to do since I had been without a dryer since Wednesday of the week before and anticipated the new one to be ready to go by today. - He says yes, takes the old dryer and the pedestal that would have worked perfectly fine, and is on his way. When I called Lowe's I spoke to a sales associate and then ask to speak to the manager. I explain all of the above to the manager and his response is "Well, what do you want me to do about this?" No kidding. I said, " well, I would like you to promise me that I can come in there with the dimensions again and speak to a competent person and order a new dryer and pedestal that will fit. And, I would like to return the old one. And, that should all be able to happen on the same day- He says, "I can't promise you that." He explains to me that I only have 30 days to do this and I tell him that I need them to come back today if I am going to be within that time frame due to travel. He says he can't help me- but maybe I should call the warehouse. I tell him I will find someone to be here on a particular day next week and he says-"I can't guarantee that they will deliver it on that day.&q
