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February 2024 by jazmine barthol
Very nice and helpful customer service. I will be back if I need anything.
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February 2024 by Andrew Wilden
Aj was VERY helpful and informative. Was a quick easy and fun process. This will be my main store from here on out.
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February 2024 by Lori Braccio
AJ was wonderful!!!!!
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November 2023 by J Meyer
On 10/20/2023 I worked with Tommy at the Stow store and had a great experience. I walked in, he asked if he could help me and he answered all my questions. I moved my cell and internet service to T-Mobile (from Spectrum and Verison) and saved a bunch of money. Tommy was so helpful, set everything up for me, gave me his number and days he worked incase I ran into issues. Very professional and kind in helping me move service (for the first time). Well done.
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September 2023 by Brittian Bollenbacher
Wonderful experience! I went in yesterday to ask some questions about my bill and see if I could save some money. All the employees were very polite and quick to help. Riche was the primary person who served me. She did a fantastic job of asking questions and finding the plan that best fit the technology needs of our family. She helped our family save $90 per month! Far exceeded my expectations! I highly recommend this store.Make sure to ask for Riche!
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August 2023 by sherri karpinski
I want to give a shout out AJ for his superb customer service. He is so polite, kind, and easy to talk to. We had an extremely bad experience at this store when we got our phones and his has completely made our experience better!
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June 2023 by Rita Stem
Came in to transfer info. From old to new phone. Staff were mean and had attitudes. I wish I would never have to deal with them
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June 2023 by Jessie Fayne
Amazing store they help me with my issue.No questions asked unlike the Streetsboro store.Streetsboro wouldn't even try to help me with the situation of getting a new phone.And then he told me to leave the store.I said no problem.
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May 2023 by Barbara Witchey
Wanted to upgrade was told it was time gave me true of phone brought case charger told I couldn't have phone unless I charge no buy it.over an hour why?? I walked out
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May 2023 by Julie T.
It never fails, this was my last attempt. Absolutely every time that I take the time to go into this store to clarify things and get help, their reply every time is to call customer service. They are not there to help anyone. Just to sell.
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May 2023 by Judi Beach
If I could give 10 stars for customer service, I would.I had a lot of questions while I was making my decision to switch to T-mobile's 55+ plan. Every single question was answered in a way that wasn't condensing and I wasn't made to feel "inadequate" for my lack of technical knowledge. I dealt primarily with Anthony, he was outstanding and a pleasure to work with. I noticed that everyone that worked in this store was super friendly and made every customer feel welcome. Good service is hard to find and I appreciated the top notch customer service.Thank you, keep up the good service!
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April 2023 by Hannah Maxwell
Four people on three different plans came in and TMobile was so helpful! Super easy to transfer from the different plans and took less than an hour.
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April 2023 by Casey Seegert
Good customer service, not a super long process but i was confused about the free phone advertising because then went i went to get a new phone it wasn't free, and i had to pay a down payment for it as well , i wasnt expecting to pay anything at all, so im bothered by that advertisement.
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February 2023 by Dillon Kertes
First of Alan was fantastic, very nice, and very helpful with options. My issue was not resolved but it was nice to know I have options. Ask for Alan for professional and great service.
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January 2023 by Brycen Schoenberg
Shoutout to Alan. He stayed several hours after his shift ended to make sure our whole family got our phones. He was amazingly patient even when problems arose. Great phones, greater employee.
