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October 2025 by Ryan Marimon
Overall, it was just ok. The property is nice and in a great location with highway access and lots of places to grab coffee, food, or drinks nearby. However, it was really tired and not very well maintained. The room had rips and stained carpet, shower shelves broken off, and water damage all along the windows. The couch was also broken in the middle so you couldn't sit on that cushion.
Just to make matters worse, we found out the hard way that they don't offer hosuekeeping services on the weekends... because we all know hotels operate like banks, I guess?
Breakfast was just ok, and they didn't provide any bottles of water in the room. I was really expecting better, and frankly there no reason for it not to be better.
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September 2025 by Kimberly RevolverPrincess Owens
Love Staybridge out of all ihg hotels and resorts
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September 2025 by Adam
It’s a mixed bag. The rooms are nice, but the TVs are pretty bad. They have the soap opera mode turned on and the video glitches a lot. But if you don’t intend to watch TV, it’s a pretty nice room. Only other issue is the bed has very lumpy pillows. If you’re particular about your pillow I would bring your own.
The breakfast isn’t great, even for a hotel breakfast. Limited selection, all definitely just heated up frozen stuff. I don’t have high standards for a hotel breakfast, but this one was on the lower end. The hotel is clean and the staff are nice though. If you just need a place to crash I think you could do a lot worse.
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September 2025 by Joseph Y
Stayed here for 4 nights while cycling the Towpath Trail and visiting Cuyohoga National Park. I enjoyed their breakfast selection the most, especialy the danish and pound cake and the potatoes with peppers dish they had on the last morning I was there. I also lucked out on being assigned a room at the far end of the building, which meant no hearing noises from people walking in the hallways. I probably got the best sleep here out of any hotel I've stayed at!
For the most part the rooms were clean, but there were some dishes in the dishwasher when I got there thatwere cleaned (still hot) but not put away, and one of the plates has stuck on spaghetti sauce that the dishwasher did not remove. Also the bathtub had an unusually high step over. From my experience it looks like it was either retrofitted in to cover an older tub or to correct plumbing that didn't line up. If it weren't for that I would have given this place 5 stars. I would book again on my next visit here.
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September 2025 by Jas C
Our stay here was awsome when it come down to customer service. Staff was really friendly and we was able to check in early. Room was nice and clean just had a few problems. On the wall at the bottom next to the TV you can see were food dropped and splashed on the wall and housekeeping didnt cleaning it. Up top in the corners paint was bubbling and after our shower the water was still in the tub the next day. This place have wonderful customer service but they need to give they rooms more attention.
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September 2025 by Rebekah Culbert
Excellent, excellent, excellent!
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July 2025 by George Dai
Outdated rooms. Poor service. No recognition for platinum elite member. Very rude front staff when checking in. No complimentary water. Staff couldn't split 2 reservations for 2 different people even though it was booked by 1 person. Just overall bad experience. Never staying here again
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July 2025 by Christopher Reynolds
Nice place. Don't expect much from the location. But good deal.
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July 2025 by Randi
The rooms are always nice and clean. The patio area needs some attention. The breakfast in the morning is good. Nice selection.
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July 2025 by Ollie Zinn
We've stayed here several times and for several days. Staff is always super nice and helpful. Located somewhat near the freeway, so can be a little noisy. But it gets quieter late at night. A nice coffee shop, as well as a pretty good Mexican restaurant and fabulous new bakery are walkable from the hotel. There is a walking path very near.
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June 2025 by Jeannine and Drew Hine
This hotel is nice, clean and has big rooms. The staff is grumpy and not helpful at all. We had called multiple times stating we would arrive early and requested an early check in. They assured us that would be ok. Upon arriving they told us there would be no rooms ready for at least two hours. The lady at the front desk with the raspy voice could care less and could not answer any questions with any intelligence. All she could say was guaranteed check in at four.
Every staff member we asked questions to seemed so annoyed to help us out at all. We were supposed to stay two weekends in a row and we canceled for the second weekend. Also the hotel has no ice machines in the entire hotel. It also states there is a hot tub which also is not there.
I would not recommend you stay here. It is Not a very helpful and friendly environment that I will ever return to!
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June 2025 by Savio Kumar
Perfect Family and Pet-Friendly Stay Near Cleveland! We had an excellent stay at Staybridge Suites Akron-Stow-Cuyahoga Falls. The hotel was perfect for our family visit near Cleveland. The rooms were large, clean, and well-equipped with a kitchen and dishwasher, which made it very convenient for us to prepare meals during our stay. Our son and our dog were very comfortable here, as the hotel was pet-friendly and welcoming.
The staff were incredibly friendly and helpful throughout our visit, making us feel right at home. The breakfast offered was great, with plenty of options to start our day. Parking was easy and included charging stations, which was very useful. We also enjoyed the quiet atmosphere and the pool, which added to our relaxation.
Overall, the hotel provided everything we needed for a fantastic stay with our family and dog. We highly recommend it for anyone visiting the area!
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May 2025 by rick shary
Great, clean hotel. The staff is great, the rooms are clean and the included breakfast buffet is awesome. Top it off with a swimming pool and jacuzzi, and you have yourself a great little place.
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April 2025 by Jake Cantlin
Service was horrendous. We waited at the seevice desk for 20 minutes, kept trying to call the phone number too. Absolutely no response. Went over to the Marriott and had excellent fast service
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April 2025 by Cate Elizabeth
We stayed here after visiting brandywine falls. Our room was really clean and comfortable. The location feels safe- close to the court house and located in a nice neighborhood. Our kids loved the pool- it’s well ventilated with large windows and a courtyard.
