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February 2024 by Denny Cates
Very courteous and friendly and use them all the time enterprise is the only way I will go
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January 2024 by Jeff Bournival
Outstanding
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January 2024 by Maureen Salzano
Great customer care and support
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January 2024 by Wayne Hess
outstanding service. very prompt and professional.
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January 2024 by Frank Santabarbara
Needed a rental because my car broke down on the freeway. Sam & the store manager were really busy but took great care of me. Sam showed me the car & gave me all the details about it. He explained the billing process & treated me like I was royalty! A very professional & dedicated staff for sure. I'll recommend them & if I'm ever stuck again,I'd go back in a heartbeat! They are exceptional & a first class operation.
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January 2024 by Denise Walker
Picking up the car was a breeze! In and out, and on my way. I did decide toupgrade while I was there and got a Jeep Grand Cherokee! We did the walk through and I noticed there was a smoke smell coming from the car so I did mention it just to make it known it wasn’t from me. I was given the option of not taking the car but really needed the space so I said it was fine, it wasn’t too bad. However , the longer I drove the car the smell was awful and strong. Had no choice at this point. When returning the car, We explained the situation to the manager A.J. and he went above and beyond to make it right for us, even though I acknowledged the situation before renting, just didn’t realize how bad it actually truly was. It was very nice of him to go above and beyond to make it right for us. Definitely will be renting again from the Streetsboro location.
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January 2024 by Sway E.
I would never use this service again. I was in a car accident the other person's insurance covered a rental car I had to go here for the rental car. They gave me a car with high mileage, the oil change light was on and also the sunglasses holder wouldn't close. When they were getting the car ready, I saw the associate come inside and grab the scotch tape. I wondered in my head. What would they need scotch tape for when I started driving down the street in the rental car the sunglass case opened up and I saw it was scotch taped closed so every time I needed to use the rearview mirror, I had to hold the sunglass case up in order to use the rearview mirror. Once I returned, the car enterprise called and asked if I was satisfied with the car they gave me I told him the complaints that I had about the car and they said I would receive a $50 check for my inconvenience. Once the check arrived, it had someone else's name on it so I called the manager of the store. He apologized and said they would be getting a new check with my name on it out to me as soon as possible I still have not received anything. I will not be using them again and if you are renting a car from them, make sure you check the car before you drive away.
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December 2023 by Dustin Dwyer
Folks at the Streetsboro Enterprise are always helpful and friendly. I rent often enough where they remember who I am which is always nice. Love renting from this location.
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December 2023 by Michelle Dolan
AJ was the first one to help me when I got there. Very polite and helpful. There was a minor miscommunication about the cost of the vehicle when it would be time to return it but Sam was incredibly helpful and I couldn’t give a high enough recommendation.
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November 2023 by Jami Fisher
Customer service number one! Nice group of professional people
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September 2023 by Rick Grimaldi
The Employees were courteous & professional in their actions and responses to my questions. It was a great experience.
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September 2023 by Richard Stoliker
Great service. Gentlemen at the counter swapped my damaged rental for another and handled all the paperwork.
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September 2023 by Sharon Jarvis
So happy they made good on the problems with my rental.
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August 2023 by Jacob S
Was on a cross country trip and they helped get some air in my rental’s tires. Great people!
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July 2023 by Tom G
Had a reservation for a car, we show up they do not have ANY cars they do have 1 full size jeep Laredo that was at the shop getting its oil changed, so we waited a hour to get a vehicle we didn't want but they had us,we were on a time schedule and had to get on the road we reserved a car for gas mileage instead we were forced to take a 4wd jeep this place is terrible
