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“My wife & I bought paint in the Hudson, OH store. We had bought paint & supplies there before with so-so experiences but today was exceptional. S-W makes a fine product but the previous so-so experiences were totally about the store personnel. Today, we were taken care of by a 4-week trainee named Katie. She was wonderful, so eager to help my wife & I. Thank you so much Katie. We hope you stay for years and end up as a manager. S-W, don’t lose this star employee!”
“It was Saturday morning and the staff was very pleasant and knowledgeable, they help us pick the right paint for our project and other tools needed.I was very happy and will come back for future purchases.”
“The customer service that I experienced on Saturday 1/28/2023 was incredible! The woman working (I wish I caught her name) was the only employee at this location during the time-- it was clear she loved her job & was extremely knowledgeable & helpful! I will definitely be using Sherwin Williams Ravenna as my main location to shop moving forward.”
“Charlie and the team were absolutely amazing at helping us resolve a quality issue.We had a quality issue with a product we bought previously. The team listened to our concerns, asked great diagnostic questions, and tested the paint we bought back in.Their expertise was able to figure out what went wrong. And replaced with new paint. They tested the new paint for us to ensure we were receiving the best quality product.While experiencing a quality issue with the Sherwin Williams paint is not ideal. The upheld guarantees and customer service in helping resolve the issue will keep us coming back again and again.The replacement paint was perfect, and exactly what we have come to expect when using Sherwin Williams paint.”
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“Luke and Denise provided the best customer service we have experienced. Very knowledgeable and friendly staff. Answered every question we had and gave great guidance on what we should buy for our situation. Highly recommend this location and will definitely be coming back for our future needs!”