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“My wife & I bought paint in the Hudson, OH store. We had bought paint & supplies there before with so-so experiences but today was exceptional. S-W makes a fine product but the previous so-so experiences were totally about the store personnel. Today, we were taken care of by a 4-week trainee named Katie. She was wonderful, so eager to help my wife & I. Thank you so much Katie. We hope you stay for years and end up as a manager. S-W, don’t lose this star employee!”
“I have painted the entire interior of my retail business with SW products and the quality shows. The walls hold up well against scuffs, clean well & are looking as bright and vibrant as they day it was applied!
The staff here is also very professional and are eager to answer questions and ensure that your painting project is completed the way you’d like to complete it.”
“The customer service that I experienced on Saturday 1/28/2023 was incredible! The woman working (I wish I caught her name) was the only employee at this location during the time-- it was clear she loved her job & was extremely knowledgeable & helpful! I will definitely be using Sherwin Williams Ravenna as my main location to shop moving forward.”
“Hannah was awesome, one of the most energetic, helpful customer service reps I ever encountered! S.W better make sure they give you an opportunity to grow or someone else will! Nice job”
“Charlie and the team were absolutely amazing at helping us resolve a quality issue.We had a quality issue with a product we bought previously. The team listened to our concerns, asked great diagnostic questions, and tested the paint we bought back in.Their expertise was able to figure out what went wrong. And replaced with new paint. They tested the new paint for us to ensure we were receiving the best quality product.While experiencing a quality issue with the Sherwin Williams paint is not ideal. The upheld guarantees and customer service in helping resolve the issue will keep us coming back again and again.The replacement paint was perfect, and exactly what we have come to expect when using Sherwin Williams paint.”
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“Very friendly customer service. I came in 10 min before closing and she never rushed me out. I got what I needed in 5 minutes, but she was understanding and answered my questions without rushing me.”