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April 2024 by Kathy
Rip off place DO NOT TAKE YOUR STUFF TO THEM !!!!!
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April 2024 by Diane Schmidt
I don't go there anymore reason being is I have brought in many clothes practically new, they didn't want them and if so they gave me practically nothing for them, then they jack up the price 3x and sells them to customers. What a rip off
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March 2024 by Mickley Kids
Management has made the decision to not offer customers any way to carry their purchased items without spending more money. The do not offer bags or boxes of any kind. Horrible customer service decision! Outside of this, it is a great place to get inexpensive clothing, but I do not support businesses that Virtue Signal at my inconvenience!*Reply to Response:Simple solution, offer paper bags! Or find inexpensive reusable bags to include with a purchase. That is customer service. Not having someone walk into your store who may not live in Cuyahoga County or be aware of any kind of bag ban, make a purchase, and then have to choose to either spend more money for reusable bags (that will not get reused, FYI) or manhandle a huge pile of loose clothing and shoes out the door... Your reasons are irrelevant, not offering bags is poor customer service!
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February 2024 by Christine Donofrio
Great selection of clothes. My issue is with the service or lack there of. Many of the workers seem like it is the end of the world to say hello. When I have questions I was given short and rude responses. Come on life is not that bad. If you don’t like your job then find a new one. Don’t bite the hands that feed you. I have thought about going to competitors as it’s not with being treated in this manner.
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February 2024 by Heather Stringer
I love Clothes Mentor. Any time I need something new for my wardrobe this is where I shop. You can get designer brands at great prices.
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January 2024 by Christina Cary
I would give them 0 stars if possible I had pretty new clothes and designer bags that were new and they passed on them all and are actively advertising dirty coach bags on Facebook…make it make sense.Edit to your response: the purses I brought look similar to the stuff you had for sale in your store. So if my clothes and accessories are outdated, yours are too.
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December 2023 by Test Junk
The store is outdated & for mature women only. They also lie about your clothes stating they were "well loved" when they haven't even ever been worn. No need to lie, just say you're a store for 45+ and keep it moving.
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November 2023 by heather casey
This place is horrible and the staff are rude. I took in 8 bags of clothing and when asked to pick up they said they couldn’t accept any of them as there are some junior and something wrong with each item. I have not worn junior clothes since I was twenty and I am now 50 and some had tag still on. Waste of time and was treated very rude.
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November 2023 by Toy lynch
This place is trash doesn’t know quality clothes they turned down a whole bunch of great designers .
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October 2023 by DANIEL CRUSO
This is the first time I have ever been here and I just came to learn it is an all women's store. I was a little embarrassed at first being a man however, It all worked out pretty good to say the least. Half of my belongings I brought in to sell where actually women's so that was a good thing, lol..... Last but not least, there customer service is "Superb". (5) stars and some and on that note, I THANK ALL OF YOU AT CLOTHES MENTOR!
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September 2023 by Jaina Marone
Although they were unable to take my clothes. They were extremely helpful in telling me where else I could go to try to sell them.They were friendly and great customer service.
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August 2023 by Christi Brown
This place is such a joke I took four purses to sell. Three were coach and one Michael Kors. The lady that looked at them didn't even really look she acted like it was a bother to her! She had an attitude as soon as I walked in! Shesaid they can't take them because of wear and tear on the bottoms. There is no wear and tear to my purses. What they have in there selling purse wise is a joke in itself! I do not recommend taking anything to this place! It is a waste of time!
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August 2023 by Alison R.
I recently went in with a basket of clothes and shoes to sell. I had been there before so I was familiar with the routine. Out of the whole basket (of Brand Name & Designer clothes), they offered me $15 for 2 pairs of brand new (still in the box) leather, Steve Madden chunky loafers (currently in style) and a Lane Bryant sweater dress that still had the tag on it. I laughed! I asked the woman to google the shoes & she said that she did...The Steve Madden Beth chunky loafers are selling for $100+. I know that this place is out to make money...but with that offer, it was practically stealing. I would rather give the items away to the needed than to try to be hustled. So, that's what I did! I went online for the Vietnam Veterans Association to come & pick up everything that I didn't want from my closet & all the items from the Clothes Mentor basket. I won't ever be back to sell anything.
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August 2023 by Kalle W.
Thank you Lisa & staff for making my visit amazing, I love this store!
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July 2023 by Ingrid West
I’ve sold at this location before and there is a different outcome each time in terms of customer service. I recently brought in a bag of nice clothing and was asked if I would be waiting. I said yes, and they didn’t even quote me on a time. They said I’d receive a text. After 30 minutes of walking around the store, I saw my bag sitting on the counter, untouched, while employees were chatting behind the counter. Don’t waste your time here - it’s clearly not a priority.