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February 2024 by Joe Bertrand
I had my Goodyear tires rebalanced. Very professional service. They took the time to clean the mounting surfaces on the wheel and hub. They took the time to inspect my brake pads, which were fine. All lug nuts were hand torqued with an electronic torque wrench twice.
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December 2023 by Kay Kay
I booked online oil change appointment at Goodyear in Strongsville location, they called me in a last minute to tell me that we cannot serve you today I can put you in Next Wednesday and today is Monday 12/4 so I ask to talk to the manager and her Name is Victoria I explained to her the situation and I make sure to tell her that is not the first time happen and her respond was yes we are booked till next Wednesday at 3 pm because online booking not going to work because the website didn’t know what’s inside the store and how many employees we have in!!! and today some of them wants to go home early ( it don’t make no sense)Next time call the shop to book an appointment… my opinion the Website supposed to be accurate and doubt about it. thats a really bad service and unprofessional.
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November 2023 by Brittany Childs
This Goodyear gave me a poor experience in car repair services. With regards to communication, pricing, and timliness/response. They will tell you one dishonest thing after another. Try to nickel and dime you, while appearing to go "through great lengths". Can't even make exceptions to fix the repairs they didn't even recommend and performed initially within a very limited mileage window. I would highly recommend staying away for services and stick to their tires.
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October 2023 by Darren
They impact wrenched the lugs back on. Got a flat after and couldn't get the bolts off with a lug wrench and had to be towed. Just plain lazy.
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July 2023 by Kamal Abderrazzaq
Worst place ever brought my car here they made it worst messed up the electric system so now my battery is missed up and they wanted me to buy a new battery they do not know about cars or how to work on them do not bring your car here they will mess it up
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July 2023 by Zachary P.
Best place to get tires from. We've bought all our new tires from here, also had a flat fixed here, and will continue to return here. The manager, Victoria is beyond helpful. Everyone we interacted with here was friendly and a pleasure to interact with. Will continue coming here for all our tire needs.
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July 2023 by Austin Nehrenz
Liars, I brought my vehicle in for an alignment, and tire rotation. Currently in my 3 year alignment I purchased. When I went to pick up my vehicle the said they did the rotation for free... It was a Saturday I called and made the appointment 2 days prior. When i got home i checked the tires, they were never rotated. I always mark the driver side. What reason do they have for not doing what I need, and also lying about it?Update: Victoria called asking if I can bring my vehicle back up, and let them keep it for the afternoon for an alignment. I am unhappy not to have my vehicle for the second Saturday in a row. This is a waste of my time. Goodyear expects to be paid for their time, even though I have to check their work when they return my car. Probably won't be returning to this establishment after my alignment period is over. Honestly I'd prefer to have them pro rate it and give me any money back, and I cancel my other half year. But they need that money or they won't be able to stay open to stiff unsuspecting customers.
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April 2023 by Michael Lang
Victoria was awesome! Thanks for fixing my insurance problem! She’s the best
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November 2022 by Dan Prock
They installed new tires and rims. Instead of looking into manufacturer of rim they told me I needed other things that I did not need for those rims to fit. Also one of the tires had a leaking valve stem that they installed. The information they supplied created a rabbit hole of bad information.
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November 2022 by Ansgar Abschlachten
Everytime we use good year, we end up with blown tires. It never fails. Something is always wrong with the tires.
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June 2022 by zac gray
The few gentleman who helped me make a hell of a stressful day of me being stranded far from home because of a rock on the freeway into letting me me be able to get home safely. Those gentleman went above and beyond. People like the mechanic and service manager (I think that’s who it was) are the reason I will always continue to go to Goodyear. I thought I was done for and stuck. But they did everything possible to help and they did it. Thank you gentleman so much for what y’all did. I was the Kia who you helped me from the first phone call I made and 10am until 4pm that evening.
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June 2022 by Joseph Laskosky
Best place to have your car's oil change and tire rotation. Saved over $100 from the dealership charges for the same service.
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April 2022 by John Yurcik
The store manager and service manager are just outstanding with customer service, anytime I need service for my car they always seem to find time to fit me into their schedule.Greatly appreciated.
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January 2022 by Gregg T.
I've always had good experiences at this shop. Nobody wants to deal with a flat/leaky tire, and purchasing new tires can be an expensive proposition. Nevertheless, these are the necessary evils of modern life, and the team at the Strongsville Good Year Auto Service are always friendly and professional, and provide top quality service.
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December 2021 by Diane Matheny
Great customer service, Andrew treated me like a regular person instead of trying to take advantage of my lack of car knowledge. Very helpful and will be back again!
