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January 2024 by Tracy S.
I purchased several light fixtures for my home. I had to return at least half because they were damaged. I realized after installing the last ceiling fixtures that 1 glass globe was damaged. I called customer service and was assured that a new globe would be shipped but it may take a few weeks due to the holidays. 6 weeks later I called as I never received the replacement. I was THEN told that there are no replacement parts but I would uninstall the fixture and purchase a new one. Long story short, there are apparently many things sold that come from China (like the light fixtures I purchased) that have no replacement parts so say you break a glass globe, you have to buy an entirely new fixture and a consumer has no way of knowing which products have replacement parts and which don't and HD could care less. I just ordered my remaining light fixtures from Lowes which DO have replacement parts.
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December 2023 by Rose K.
Came to this Home Depot on a Sunday afternoon. I was expecting there would be a lot of people and little help. I was pleasantly surprised to find that while there were a lot of people, there were many to help. The two guys John and Kookie who were great at the paint counter. While searching for bath towel holders we were given the exact aisle by an associate who could see we were searching for something. We also asked for help with recessed lighting and the gentleman told us aisle 51 which had some but he found us and said. Oh nuts probably aisle 50! Wow. He actually came to make sure we found what we needed. While we did need to order 1 thing online as they didn't have the size. We got everything else on our list of home projects ! Definitely worth coming to for the customer service and selection.
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July 2023 by Michael C.
All I needed was a piece of wood cut. I waited twenty minutes and no one ever showed. Finally found someone but it wasn't his job. Had to go to Lowe's. Worst customer service!!
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June 2023 by Skye B.
If I could give 0 stars, I would. My dad bought the Husky garage cabinets from Home Depot online. They sent him dented cabinets. He asked for new ones. They charged him a second time and took 3 weeks to pick up the old cabinets. Then they accused my dad of not returning the cabinets and refused to give him his money back for the second set that they should never have charged him for in the first place. Luckily he took pictures of the truck and license plate to prove that they picked up the cabinets. Then, they refused to give him a full refund. He's now out an additional $624 because "we won't give you any more off". NEVER EVER BUY ANYTHING FROM HOME DEPOT. GO TO LOWES OR ACE. This has been a month of never ending stress and hassle for my dad. Home Depot has ruined the cabinets that my dad had wanted for years. SHAME ON HOME DEPOT.
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November 2022 by Kimberley B.
Not even worth one star. I went in trying to remodel my kitchen. I took in photos, drawings, everything to help make things go smoothly. On the day of my delivery, the installers showed up and said "Thanks for telling us this was on the third floor". Um, I DID tell the store I was on the third floor. Then, they inform me that Home Depot policy doesn't allow them to remove or install dishwashers without a separate shut off valve. Hello? Why wasn't that mentioned when you charged me for installation? So I made a quick call and arranged for a friend to come install it the next day. In the meantime, it is sitting in my living room. Then the fridge comes up, and it OPENS THE WRONG WAY. I have a counter across from it and a wall to the one side, so I can't use the fridge AT ALL, unless I feel like crawling under the door. So the installers tell me to call and have someone come and change the way the doors open. I called and explained that this was their error, and I couldn't use my fridge and needed someone to come out right away. All the woman at customer service kept repeating was "It wasn't on the work order that it had to open that way, that's why it came like that." WHO CARES??? YOUR staff filled out the work order, YOUR company screwed up. Well, of course nobody can schedule this except in four hour increments that are during working hours, so for those of us that work, this mean either take a day off or wait until the next saturday. Well, lucky me, thanksgiving is this week, and I HAVE NO FRIDGE. Plus, since I have plans through the weekend due to the holiday, I am now having to go TWO weeks without a fridge. My food is all out on my balcony as I type this and I have no idea what I am going to do. A few hundred dollars in food in the trash I guess. The store manager was useless, they even suggested I do it myself. I'm sorry, if I pay over 3000.00 for 3 appliances and two arrive and I can't use them, I have a problem. Especially when I provided pictures and drawings and you STILL got it wrong. Maybe try fixing it...you know, customer service...since it was your fault in the first place. I was going to use them to do my kitchen flooring and cabinets as well, plus my bathroom remodel in the spring. NO WAY. I would rather duct tape a weasel to my thigh than ever deal with them again.
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November 2022 by Mjdizzy D.
We have probably purchased $25,000.00 of appliances from Home Depot over the years and have never had an experience like the one today! I purchased a very expensive downdraft stove from Home Depot for our new home That was the best part! The first delivery day was setup and I received a call a day prior with the delivery window. When it arrived I noticed damage to the side and everything inside was spilled out in the truck. I didn't want the damaged stove so they took it back and I was told to call a 1-800 number to reschedule, during the 40 minute call I was asked to hold several times and finally a new delivery date was established. I was told to expect a call 24 hours prior to delivery to confirm the time window, that call never came. I received a call the day of delivery saying they would be there in 20 minutes, at that point I was an hour away from the house so I had to call the 800 number to reschedule. Again I was placed on hold several times and was finally told there is nothing they could do except reschedule. Now I have taken 2 days off of work to get this done and still don't have a new stove. Getting a little aggravated I decided to shop around online (while on hold) and found the exact same stove at kitchenaid.com for over 10% less so I called the Home Depot back to get a price match and of course they wouldn't match the price because it was on sale. After a few comments I cancelled my Home Depot order and placed the order with kitchenaid. My new, $450 cheaper stoves arrives in 2 days. Shop around! Home Depot will probably find an excuse not to price match anyway!! Pretty sad that they advertise things and won't live up to their word.
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April 2022 by Vitaliy Sviderskiy
Affordable price and very helpful personal
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March 2022 by John S.
I started a bathroom remodel so I went to the Home Depot and bought all of the materials for a full bathroom remodel, tub, surround, tile, vanity, sink, fixtures, everything, spent thousands, and due to Covid it had to put on hold a few extra months. So now that we are completing the remodel we come to find out the vanity was damaged prior to opening. So in its original packaging along with original receipt I return it for an exchange, they say we no longer carry that product and it's been over the 180 days, that is now their return deadline, so there is nothing they can do about it, so be weary of stocking up on supplies from Home Depot.
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October 2021 by Wednesday Sky T.
Had an issue that I spoke to Matt the manager. He assured me he would call me back at a specific time. A week later still waiting It was a large purchase
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August 2021 by Kathy M.
Went in for spray paint color that I couldn't find elsewhere. I didn't have to search the store for the area I needed to be. Signs mark everything well. Paint conveniently even located at the front of the store. Was able to get in and out without hassle. I did self checkout. My total shopping experience was around 15 minutes.
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December 2020 by Linda G.
My 5-Star review is less about the store itself and more about the employee who helped me. In a burst of pandemic DIY enthusiasm, I decided to redo my flooring and went to Home Depot to rent a tile saw. I realized quickly that I might be in over my head and had a million questions. I thought I could figure out how to do it from written instructions and pictures, but it turned out that I needed someone who could answer my questions and discuss my project with me, so I turned to the employee in the tool rental department. The young man who helped me, Emerson, was knowledgeable and (very) patient with me. Instead of ruining my floor as I'd feared I might, I actually did a pretty good job. Many thanks to Emerson for his expertise and to Home Depot for having such well-informed staff. This was my first experience with this store, and I will definitely consider tool rental there again. (Oh - and the tile saw I rented was excellent - nicely maintained and high quality!)
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December 2020 by Todd K.
I really don't know why I keep ordering windows, or anything else special order. I feel like I'm Charlie Brown and Home Depot is Lucy holding the football. We standardized on the American Craftsman windows for all of our rental properties. We had one window on special order. It came in on Wednesday, I was texted twice in 10 minutes time , emailed, and called to come pickup the window. I went in today to pickup the window. I waited 40 friggin minutes at the Pro counter, watching 25 customers have their orders rung up, paid for and left at the register next to the pro desk. Meanwhile I waited 40 minutes for a window that I had already paid for! Home Depot used to be contractor responsive, now the $12.00 I saved using Home Depot as my supplier cost me $100.00 in lost labor.
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November 2020 by Courtney K.
Home Depot has many of your home improvement needs. We decided to paint the living room over the weekend so we stopped in to grab paint and all of the accessories we needed for the job. My mom also got some wood for a project. The employee cutting it for her was pretty funny and kept joking with her. There are plastic barriers in between the customers and the registers. All staff were wearing masks and someone was cleaning the self checkout in between customers.
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June 2020 by Lil Daisun S.
I wasnt going to say anything. But during these times, i def should: Very negative and disrespectful encounter with your employee JONATHAN WATSON. Yesterday, i was at The Home Depot with Antonio Hilario Guerra shopping for ceiling tiles. Black ceiling tiles to be exact. I asked an employee to direct me. He said isle 27. When i arrive to that isle, i find 2 younger white employees talking and joking amongst themselves and I politely excuse myself and for directions to the ceiling tiles. They point to the bay where they are located. I begin looking at all the tiles and see no different colored ceiling tiles (i guess the colored ones you must order online). I ask them "you guys dont have any other color ceiling tiles?" His reply as he is walking past me was: "we only have white, white is nice right?! Whats wrong You dont you like white?! " My genuine response was "no im looking for black ceiling tiles" which then causes them to laugh hysterically out loud............... after they walked away, me and tony look at each other in disbelief. I was wondering if i was tripping. These kids were super condescending with their response. I look over at Tony and ask if he heard that? Both our faces were naturally in disgust. At a time like this, you would think people , especially caucasian people would be very mindful of what they say or joke about. He was very obviously referring to Race. I reached out to a manager to inform him about what just happened, mainly to educate him about needing to be careful about what they say. As i was checking out, the kid came over to me to apologize and say that he was only joking because he knew i would take the comment racially! .. if you assumed i would take that comment racially, YOU ADMITTED TO SAYING SOME RACIST SHIT! you dont know me to joke that way, you dont know me to understand how i would take your joke. It wasnt funny. I was genuinely looking for black ceiling tiles and his comments were fueled by race. Im not going to lie, as he kept getting closer and trying to explain himself, i got more upset. i told him its best to step away and leave it be before i smack the shit out of his mouth. **By kids i mean early 20s By the way.** If you know , you know. Some don't understand what the feeling is like. Then people wonder why it resorts to violence. Their laugh alone fuels the hate to respond violently. We just left and vented about it the whole car ride.
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April 2020 by Charles Behm
waited one hour to get a person on customer service line,,,,,this store is one big SCAM,,, placed an order april 9 online said product to be delivered on april 21, it's april 22 and my order on line still says order "processed", and one day after it should have been delivered my order says TO LATE TO CANCELL,,,,,,Now that is how a scam works,,,,,,the day I ordered, they said will deliver by april 21......Stay away from home depot cant talk to them, they are A second class company, if you try to order on line,,,,,,,,,,,,f
