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March 2024 by David Bryant
Love this place if you get the sweet habanero sauce to a burrito ? it's not to hot it's got a excellent flavor. This place also has specials on different days I believe Sunday is the burrito special.
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January 2024 by Jerry C
Better then Chipotle, food is always
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January 2024 by Michael A
Okay let's be honest here. The workers are really nice people, friendly, all that. The food is good too. But what's up with charging extra for fajita veggies, or Rice, or extra for anything that is really low cost. It makes zero sense. Chipotle only charges extra for the meat, because that makes sense !Chipotle has higher quality meat and products than Hothead does. But I prefer Hothead due to the amount of flavors and choices I can put together for different tasting combinations. That is why even though Hothead quality is not as good as Chipotle, I still prefer it. When you start charging extra for very low cost items, you will lose a lot of customers. This will Start to feel like there is no point to go to Hothead over Chipotle for a lot of people.
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January 2024 by Tammie Mileski
We went for lunch to the Hotheads in Strongsville, Ohio. We were waited on by Megan and Grace. Their service was superb. They were extremely helpful when I needed to know what specific sauces were. They made great suggestions and we tried things we had never had before. I will definitely be back. The store was amazingly clean and the sound of veggies sautéing was like music and smelled delicious! These girls made our visit so pleasant!
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January 2024 by Jon Tomecko
They now charge $.75 for sauce on the side. Done with this place and they’re up charging everything. Never used to be charged.
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November 2023 by Mary Beth Page
The "manager" seemed very irritated that we came in at 7 as they were already tearing down for the 9:00 closure. She was short with her answers to our questions and visibly rude. She became very condescending. With so many taco places in Strongsville I'd be happy anyone still comes there if I was the manager. It was empty aside from another man. Spend your money on a place that's not irritated by your presence.
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November 2023 by Lindsay
Walking having never been to a hot heads before, wasn’t greeted coming in the door. Wasn’t sure which end of the counter to go to, to order. Guy that was supposed to be taking our order was standing behind the corner looking miserable when I asked where to go he said “it’s like chipotle”. The proceeded to sink into the corner of counter and avoid eye contact… so I then asked who was going to be taking our order because no one was ready to serve us. Felt like I was pulling teeth just to get some service. 0 hospitality. I didn’t even order what I wanted because I just wanted to get out of there so I picked a number off the menu and we jetted. Everyone seemed miserable and repressed by the one guy. No one had name tags or I’d put by name. Go to a different location. I’m sorry to the 2 other works who have to deal with that guy they don’t deserve to suffer for his incompetence.
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November 2023 by Vanessa Torres
I’ve been coming to this location since it first opened and it was great! I used to love coming here since 2018. But I noticed management changing in the last few years, with the one manager with grey hair & glasses being SO rude every time I went. they shut you down when you ask to have a menu option added to your meal, and I’ve had multiple people tell me “ NO & that’s not how it’s supposed to be made”. all I’m asking is for one of their many many sauce options to be added and I’m told that’s not right? Uhm isn’t that how made to order goes? They don’t know how to wrap burritos/quesadillas and quality is going down. There was moldy lettuce & sauce tasted very very old. The current staff oct. 2023 just likes to boss you around with your food order and how you should be eating your meal. Gonna miss this place
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October 2023 by Paul Siegal
I've tried too many times with this place and truthfully I won't waste my money there anymore! They keep messing up on my order... it's like the ppl there can't or don't read.And then if you complain they put you a list for 30 days. The bad part about that is, you guys messed up so many times my name would be synonymous with bad service! It got to the point where I domt want anymore free stuff, I just want my order right! Now i look like the troublemaker cuz i call and complain... I'm done with this place! I tried. Please take a little more pride in your service
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September 2023 by Samantha Fiore
Horrible first time going in and me and my husband was ordering the girl didn’t even know how to make the bowls and burrito we asked for then we got charged for extra meat that came with what we asked for if she made it eight horrible will never go there again plus they over charged us it says 2for 15 burritos and they charged up 10.25 each thanks Alex for the experience
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September 2023 by Crystal Wood
Got a burrito and chips from this location and it was a joke. My burrito was a blob that was placed fold down so when I went to lift it it just fell apart. Using the foil wasn’t an option as the foil wasn’t even all the way around the burrito. Chicken was dry and tasted like it’s been sitting around. Hardly any sauce. Chips are just mass bought and portioned off in bags. Gauc has no flavor - just avocados and onions. The salsa also has no flavor, I’m sure it’s from a jar. Not good.
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August 2023 by Lucas Burch
It's a but pricier than Chipotle and Taco Bell but the quality shows. Wish there was one near my job.
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July 2023 by Katie Z.
Very good quesadillas & tacos. Good size portions. Quick delivery. Containers kept them very nice. 2$ for a condiment cup of queso is a bit high though.
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June 2023 by Maria W.
I was here one time before when they first opened and they were great. This time not so much I was rushed by the girl making my food she didn't want to answer questions when I was asking about what they had and when asked for extra toppings she acted like it was an issue. Then she goes to ring me out doesn't asked if we need drinks and totals the order out. Gets mad when she has to back out of the order. I wanted to get some cookies too but after the drinks how rude she was I was like forget it. She acted like I was keeping her from doing something more important. It's like she was completely rude from placing our order too paying. I almost thought about leaving and going somewhere else. Teach your staff how to treat customers from the looks of it your not busy at all and that's very telling .
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June 2023 by Macie Arndt
They (at least this location )give out very small portions. I’m vegetarian and they give MAYBE a half scoop of the veggies. I literally just got rice beans and sauces. Not worth it at all. I made veggies at my house to eat with