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March 2024 by Casey Hodge
Ashley was great worked with me very nice a polite good place to go
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February 2024 by Sheila Cerovac
If you’re looking for that special gift for that special someone, and not quite sure what to get them? This is the place to go. I’ve been going here for years, and I always leave feeling happy and satisfied! Andrea, you are so sweet, helpful, and go above and beyond. My youngest son was with me at Christmas time, and we went in and seen Andrea. She was so sweet, and took her time with Kyle, and picked the perfect ring. We are forever grateful for Andrea, and she will be our person to continue to go to. My oldest son said he will be seeing her too for his future purchases. Thank you Andrea for all you do!!
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February 2024 by Shaun Dove
Eric was the gentleman who made sure I had a perfect experience. When we hit any bumps along the way, he was quick with great solutions. He put any potential worries I had to rest and answered all the questions I could come up with. Will definitely come back in any future jewelry needs.
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February 2024 by Delon Evans jr
Amazing staff! The ladies were extremely helpful, resourceful and the ultimate goal was to make sure you left with what you truly wanted without making it all about the sell. Great personalities that made the experience of buying jewelry fun. Made my day! Thank you, just really good people
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February 2024 by michael ozanich
THE BEST EXPERIENCE EVER !!! I wanted to get my Girlfriend something special for her birthday. I found the perfect gift here at Kay! What made the whole experience Amazing and Memorable was the Absolute Perfect Customer Service from “Eric B. And Andrea S.” I was greeted with a smile from the beginning! They asked me if I had anything particular in mind and what the occasion was. I told them what was Special between my Girlfriend and I and they Had just the Gift! It was Perfect!!! Eric and Andrea were genuine and I could tell they were helping me from the Heart. The whole conversation between us and the way they perfectly took care of me I will always remember, and I will definitely return as a happy customer! They were Most Kind, Professional and helpful! The Store itself is pristine and “shines like a diamond!” Absolutely the Most Amazing Experience from Start to Finish and I couldn’t be happier! Thank You Eric B. And Andrea S. Outstanding!!!!
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January 2024 by Grace Kawolics
Eric was amazing! He did everything he could to get me the best deal on what I wanted, he went through the lengths of even having me receive their $25 off code from their online site on top of their current discount already happening. From the moment I walked up to the display cases I was greeted and offered help. In my situation I knew what I wanted from the start and have been looking for this specific necklace for awhile. Eric quickly assisted with collecting the necklace. As it is their job to sell, I was asked if I took interest in another related piece of jewelry. I advised I did like it but I wasnt interested in buying anything else at the moment. What I loved about this interaction with Eric is he didn't keep trying to push another sale on me as to where it puts me under pressure. He understood and continued on with the current sale. My interactions with Eric felt personable as well. Sometimes walking into certain jeweler shops you'll experience an NPC like interaction with the basic conversation. Eric provided me with a great personable shopping experience. I honestly appreciate the effort Eric put into my sale and would love to buy with him again. Eric made my whole experience completely enjoyable, which helped erase the guilt of spending money on a gift for yourself right after the holidays.Conclusion - Shop with Eric if you're ever at this specific location! You won't regret it.
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October 2023 by Liliana Torres
Hailee is the sweetest!! She helped me tighten a watch and even showed me how to do it on my own- She is the assistant manager and she’ll take good care of you!!
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October 2023 by Chelsea Cannon
Highly recommend! Hailey and Mackenzie were extremely helpful and saved the day for us with our wedding being so close. They stayed open later for us and showed us all our options and were amazing!!!
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September 2023 by Ashley Sanchez
Hailee helped me clean out my ring that was full of caulking from a DIY project. They were so nice and awesome!
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July 2023 by Mira Harn
I will never go to any other place for any kind of jewelry. This Strongsville Kay’s is the best one I’ve went to and I’ve gotten multiple items through the years and they always take care of their customers. They’re very inviting. Always kind and helpful, and go to the extent to do whatever for their customers. Especially the last two time Andrea and Amanda! I absolutely love them both!
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July 2023 by Charlene Dewar
Staff all so friendly, highly recommend this Kay jewelers! Very happy with there service! ?
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May 2023 by Krisnia Hope
Hailee, Eden, and Nat were phenomenal. They were so kind and helpful. I so appreciated their help and services! Come and get some jewelry from them people!
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May 2023 by Selena Marshall
The crew Hailee, Eden, and Nat were amazing and would definitely recommend that you come and pay them a visit! The best!!!
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May 2023 by Rocco Cicero
Hailee. Was very helpful and patient with us picking out stuff for our wedding party fantastic to work with .will be back
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April 2023 by Tammy Polenske
Had my 25 year old wedding ring redesigned into a new ring by Kay. (This was in 2020, during the worst of Covid. Had to wait outside the store, one customer allowed inside at a time. Not ideal and a mistake on my part, obviously)’Within less than 3 years one of my diamonds fell out and they will do nothing about replacing it because I was not informed of all the warranty options and rules. A diamond i was given in 1994 that never fell out of my old ring is gone thanks to the shoddy work of Kay Jeweler.Never again.
