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March 2024 by Christy Gentry
I just want to give a shout out to Megan at the Strongsville location. I had an extreme situation and had to cancel last minute. Megan made the situation easy and was able to accommodate my need.Thanks again Megan!!
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October 2023 by james fairley
The therapists are great but the business (Massage Envy Corporate) overall needs work.
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September 2023 by SirH3nry
Normally pretty good, but the most recent time they booked me the wrong pressure, and didn't offer any sort of compensation for the mistake.
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June 2023 by Rebecca Schultz
I had an appointment in March, they introduced me to the monthly program and stated all the details, which seemed easy enough. For the last several months I have received and communication from them about my month payment until last week on Tuesday. I finally received an email stating that my payment had an issue. After that was I was charged almost $200 at one time. When I called to speak with the “billing specialist” she advised she “didn’t know what issue was but my phone number was one digit off” I asked why there were no previous emails she had no answer. So apparently the “billing specialist/location manager” in incompetent and can’t answer questions on my they didn’t correspond previous about billing issues and thinks it is ok to allow the system to stack payments until they are successful. My card has no previous payment attempts from them at all over the last few months.
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May 2023 by Amber Alderman
I have been getting facials for a long time and I have never been so welcomed and informed than I was with Lulia. She is awesome and amazing and there is no other words to describe her! She gave me some amazing advice that other estheticians I have had in the past did not bother with and she was so personable! I didn’t even mention how great and relaxing my facial was! I live 40 min away and I will for sure be making the drive every month to see her from now on!
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May 2023 by Aurelia Jay
Just had a facial with Iulia last week and was an awesome experience, she is very friendly and has a very nice personality, thank you Iulia! She did an amazing job but she also made me feel very comfortable and explain the process since it was my first facial. I will definitely be back….soon!
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April 2023 by Aarti Rani
I tried to make an appointment for my husband’s birthday. The Receptionist who sounded like an African American was very rude. She did not explain me anything about deep tissue massage that i wanted to schedule. She kept saying what? What you mean? Give me your card number! Kept rushing me! In a very rude voice! Like no customer service manners! There cancelation policy sucks as well! You can’t even switch to another location without them charging you fee!Will not schedule with this company again or recommend any one!
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March 2023 by Cristian Chirla
My husband Cristian signed me up with Massage Envy and I have been a client for almost 2 years now. While I do not really go for massages, I am a die-hard facial client.Iulia is absolutely amazing!Every time I visit, she does not offer an appointment, but a true experience!Over time, my complexion improved sooooo much, and I am so happy with the way I feel with her treatments and the products she is recommending, that I would not think of recommending anyone else. She never delivers the "conveyor belt" type service, but always assesses outcome, changes and current condition before discussing AND explaining what she would recommend next and why. The level of confidence she inspires, coupled with the visibly progressive results, are certainly proof enough of an exceptional expertise and talent! Her kind, warm and happy personality makes everyone feel at ease every time!Also kudos to the front desk staff! Always courteous, polite and ready to answer questions.Thank you!Adina Chirla
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February 2023 by Antonia Sanchez
Lisa did my massage. First massage ever! She did an Amazing and thoural job. She made sure that I was comfortable and understood the process along the way and truly cared about my ending comfort. This was a great experience
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January 2023 by Tom Farmer
The front staff made me feel like I was one of their own. Management is top notch. Rose is a magician with what she did to help my back. 10/10 would come here again
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December 2022 by Chelsea Ravae Mannion
The check in staff were wonderful and Janine was absolutely amazing! I had a 90 minute prenatal massage with her, and it was exactly what I needed. She had the perfect pressure, asked me where my problem areas were, and focused extra on those while still making sure I got my full body massage in. I highly recommend her! Last night (after my massage) was the first night I did not wake up to a charley horse from being so pregnant. Thank you, Janine, for being so great and for all the staff who were welcoming and kind. Great place, great people, great atmosphere.I was worried I might have to walk through the mall to get to it, but it’s attached to the mall in front of it by the main entrance. It was easy to get to!
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December 2022 by Krista White
Thanks to Jessica, my head and neck feel so much better! Not only did she focus on the areas I told her were giving me trouble, but she also did a full massage that left me feeling calm and invigorated. Best 90 minutes of my month!
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December 2022 by Kelly Rose
Iulia did an excellent job with my facial! Not only is she warm and welcoming, but her advice for me was realistic and considerate! Consider yourself lucky if you can book an appointment with her — I’m going back next month for sure!
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December 2022 by Pete H
I recently had a massage by Jessica! She's fantastic, is able to apply enough pressure (I like more than the normal pressure on my back). She's great at working out the knots in my back and legs. The place itself is clean and welcoming. I look forward to coming here.
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December 2022 by Renee G
Kelly has been my massage therapist foe several years now. She is excellent at what she does. Anytime I have a tough spot, she will find it a work it out. She is great company too, during the massage.
