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January 2024 by Kayla Schuemann
Rude employees. Told us a section was “closed” because she didn’t want to move out of the way while putting clothes away
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November 2023 by Lana Dakdouk
Your employee Courtney Parks was unbelievably rude. I hate to give the name but she was the rudest girl, and I’ve only had bad experiences with this employee. I was not greeted or acknowledged when I walked in, which isn’t rlly a big deal. But after I shopped around for a bit, I needed a dressing room so I stood there patiently waiting for her to finish whatever she was doing. She 100% saw me, knew I needed help with something, but continued to do what she was doing and not acknowledge or look at me. It was 11:54 am so i thought maybe she wasn’t acknowledging me because the store isn’t open until 12 pm. So I asked if the store was open and she made the nastiest face, rolled her eyes, and said “yeaauhhh” with the worst attitude. She did not look at me once. I’m never the type to complain about customer service, I never expect much. But the least she could have done was acknowledge I was there. Most unbelievable experience of my life she should be fired
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August 2023 by Jessica Solkiewicz
Girls are very rude don’t even greet you when you walk in and just look you up and down. I would avoid that store but my daughter like to shop there. Even though they make her feel uncomfortable too.And by the looks of it all the other reviews are horrible too. Great management I’m sure ?
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May 2023 by Gabriella Daniels
the manager was so unbelievably rude and threw the clothes back at my hands when i was trying to do a return i bought the top a day before and the tag wasn’t attached but i asked the employee if it mattered and she said no just i brought the receipt tag and shirt and the manager was unbelievably rude she had the biggest attitude and wouldn’t help me try to figure out a solution i will never come back to this location ever i’ve never been so upset with customer service
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May 2023 by Alysha Qureshi
I had the worst experience at pac sun she wouldn’t order my shirt online in the store. She was so rude to me.
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April 2023 by kyle mccray
I came here looking for an elephant or a giraffe. I was even willing to compromise for a lion. But unfortunately they didn’t have much of a selection. They had some wolves and bears and coyotes and even a goldfish but that’s not what I wanted. When I asked for help, the worker took out her vape and started doing epic vape tricks. The service was amazing, but the selection was trash. Will not be back
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January 2023 by Kyle Doan Q
Horrible and ridiculous service. I came to exchange the cargo pants to different color ( same style ) and 1 size up ( Medium instead of Small ). And one of the blonde skinny girl told me that i have to pay for the different because the price is different now. How the hell does it make any sense? And i asked if i exchange the same color but 1 size up, she still said that i have to pay the price different. Then i asked 1 more time if i can exchange online because i bought it online, do they charge me for the shipping, she told me that i wont have to pay for shipping to exchange.I walked out the store and looked at the policy on pacsun website and it said i have to pay for $7 shipping to exchange or return. So with that being said, the girl at Pasun does not know anything about the policy and she could not even explain to me why do i have to pay the different if i want to exchange. I purchased when i had a deal doesnt mean i cannot exchange. Ridiculous service and lack of experience of the employees.
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January 2023 by Ben Ellis
Terrible experience at Pacsun here. I put 2 items on hold came back an hour later (1 hour before the closed) to find they closed early. Workers were unpleasant and offered no solutions when I showed up minutes after they shut their gate. #noholidaycheer
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November 2022 by winter castro
Honestly the employees are just rude and unhelpful. They all look like they don’t want to be there. And when you need help they have an attitude that they are expected to do their jobs. I get retail isn’t fun but you can definitely pick another job instead of being miserable and making your customers uncomfortable to shop there ..
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January 2022 by savannah conn
customers were very rude, some customers were targetting my boyfriend and i, felt like the place isn’t l/xl friendly. cute clothes.
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November 2021 by Grace Lascko
They don’t open dressing rooms. They close literally anytime the staff feels like it
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October 2021 by Brooklyn Cassidy
Sad….. we drove two hours to shop at this store for school clothes and fitting rooms closed??? Probably would have spent tons but instead we went somewhere else. The reason….. they didn’t want to hang the stuff up after we tried it on. The suggestion was made to buy it…. Go to a public restroom…. Try it on there and return anything that didn’t fit. Sad!!!!
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September 2021 by S F
Great selection of clothes! Frustrating though because lots of items are one size. Fitting rooms are closed some days.
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September 2021 by Brooklyn Melson
Sad….. we drove two hours to shop at this store for school clothes and fitting rooms closed??? Probably would have spent tons but instead we went somewhere else. The reason….. they didn’t want to hang the stuff up after we tried it on. The suggestion was made to buy it…. Go to a public restroom…. Try it on there and return anything that didn’t fit. Sad!!!!
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November 2020 by Ches Peters
There were a few very rude employees that were completely unhelpful one employee screamed at me and made a huge scene definitely a bad experience and would not want to come back.
