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February 2024 by Kenny A.
READ READ READ! I'm the kind of person who never leaves Reviews but this Petco deserves mine! So this Review goes for Courtney Trefney she works out of the Wadsworth Location as well. So first off I have a Family Of 6 Teacups Poms wish I tho bringing them to Petco due to it was a close to my House i could manage bringing them to the same person! Well lets be short! First time I brought Precious to Her She Cut her Back Right Paw making her bleed when i 8 years none of my Groomers Have cut or Done anything like that to any of my dogs! But accidents Happens! Second time I brought Brownie and Papi She went Home after She was done with the Pups Leaving them Behind in the back Room all Alone knowing Papi gets Seizures and can't not be alone! well I got to pick them up and There was nobody to come get them in the whole freaking store I had to go back there myself and get my own dogs!She said they weren't alone for to long well and of course the manager Alway try to cover everything up! I called her out and she said she her shift was ended and she needed to go Home! thats how much they care about your pups! Today Feb 26 Brownie and Maxi had an appoiment @ 11am and when i walk in as always theres is nobody to greet you and check in your Dogs!15 minutes in Courtney come out she acts like what are w doing today I told her I would like the same service you did last time and if you can use a different conditioner on my male dog because last time it felt like you just rinse him out and that was it! Well her attitude Drop Like well if you want that package is going to be extra! Im like well chose the package there fits my Dog! She keeps staring at the computer i Can feel the tension building up and I look at her told her this isn't a car wash this isn't a free service and your not doing me a favor cause I'm paying for 6 PUPS !Go ahead and cancel this appoiment! then before i left I requested speak to Leah the Grooming Department manager where Leah Honestly I believe this Department needs someone who really stands for the costumers needs! Once i was done talking to her I spoke to the store manager and what it really piss me off was like we can't use good conditioner on your dog unless you pay for that add on package otherwise we are losing money!So there now u have your own answer They Don't care about your Furry Friend @ all! Now there i got it all out out my chest i fell Better knowing they Lost 6 Furry Friends there every month and Tipping them $30-40 for every visit and Trust me if you want to Take A risk on your Pet Go Ahead! I be Posting my Review in Yelp as we speak cause this store Grooming Department Needs to Be Shutdown or find a new management Replacement together with the staff! $5.99 To use their Materials? Really? On top of that you Like A Tip I'm Assuming? PLEASE SHUT THIS PLACE DOWN COURTNEY TREFNEY- GROOMING ISIN'T YOUR CAREER IF YOU DON'T CARE ABOUT FURRY FRIENDS AND YOUR PERSONALITY WONT CLICK WITH CLIENTS! LEAH MAYBE YOU SHOULD STEP AND GET INVOLVE WITH YOUR CLIENTS LIKE US WHO PAY FOR YOUR BILLS! Never in so many years I have been so afraid on leaving my dogs in hands of this Grooming Department! Good Luck ! And don't try to cover up this review with something nice or and explanation because i have recorded everything on my voice record on my iPhone trying to uploaded it on here! sincerely Miss Matos!
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January 2024 by Jason Newton
Helpful staff good selection
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January 2024 by christine lynch
Helpful but not annoying staff. Always fully stocked.
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January 2024 by Patrick Devine
Friendly staff
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December 2023 by Zachary Shannon
Clean, nice staff, excellent groomers!
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December 2023 by Jacob Rick
A bit understaffed, but the cashier was really nice and informative
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November 2023 by Michelle South
This Petco is large and has supplies for cats, dogs, ferrets, guinea pigs, birds and whatever else there is. Petco's prices are higher than they should be, but they have nearly everything.
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October 2023 by Zoe Ferris
This petco seemed pretty nice compared to most pet stores. All of the animals were awake, alert, and had personality. Only downside is the Betta stand. Though, not much can be done for them as an employee with rules to. Businesses like that don't care about fish so it's to be expected, but the rest of the tanks looked nice and no dead fish. 8.5/10, nice work.
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September 2023 by The Hobbster
Be aware that this store offers NO type of bag at all to customers who shop here. The stupid county bag law never said NO BAGS it just limited certain kinds. But more and more big box corporations have seized upon this as an excuse to save big $$ by providing NOTHING AT ALL. It was pouring down rain and we spent over $100 on lots of smaller things. Had to carry in my shirt while running to the car. The very tall gray-haired lady clerk had a negative attitude, not a people person. I hope she is nicer to the animals. She said a sign about no bags is posted on the door. Didn't we read it? As though that absolves these corporations somehow. Not likely that we will be returning unless they provide Bags (which they can have there are options). Chewy online will get our business.
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August 2023 by Julie Helsel
We were looking furniture protection in advance to our new sofas delivery since we have a cat with claws. There was so many options in the store at Petco. We were able to purchase several products since they were pretty well stocked. GREAT experience.
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August 2023 by Ingrid3588
The associates here are extremely helpful and knowledgeable. The animals are well cared for. I have never had issues with any of the pets I have gotten here, and we've gotten fish, a geckos and a bearded dragon.
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July 2023 by Sue Schuld
I took my dog in to the Strongsville store to work on basic training and attention. The staff was very in tuned to our training and gave us space. Once it was clear we were just hanging out, they were friendly, asked if they could pet her and offered treats but only after asking about allergies and making sure it was ok. Very nice experience and Sadie loves her new bed!
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July 2023 by Estefania Racines
Have been bringing my dog here for 6 years and never had any issues. Jordan is the best groomer and my puppy loves her
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July 2023 by Gus Testa
Two words come to mind when thinking of this location, those are understaffed and understocked. The faculty that are working in the building tend to be nice and fairly knowledgeable, but they often have a hard time keeping up with customer checkout lines. The store will also run out of some of the more popular food related items frequently.
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July 2023 by Jeffrey James
The team at this location has been trimming/dremeling my hunting dogs nails(11 yrs), along with the basic stuff and have never once disappointed. Great place to take your pet!
