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April 2024 by Kevin's JOURNEY
This T-mobile store is way better than Parma and Cleveland
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March 2024 by MaryJo Favitta
I needed a new sim card for my phone. Had already spoken with a rep on the phone, so all I needed to do was go to the store. It wasn't busy, but service was very quick and staff very helpful.
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March 2024 by Ashton Schaefer
The manager and associates helped us quickly and gave us an amazing plan! Compared to Verizon, we are saving hundreds on a family plan! Great service, 5G, and unlimited everything! If you're considering switching, just go!
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February 2024 by Yêu Nghen
I'm just coming today. I ask her give me a detail how you going to charge me $160 she said she doesn't have it . that crazy.. Make Sure you read the term and the price detail.Not polite at all .NOT RECOMMEND SEE A LADY
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January 2024 by Day Breakster
Great customer service!
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December 2023 by Rylie Phillips
Very slow experience. Workers were not focused on serving customers, they were prolonging the process by discussing off topic conversations. Has really gone down hill.
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December 2023 by Hima Sai Ram Borra
We were in store for porting from a different carrier. While other carriers were just doing the job, we loved our interaction with the T-Mobile team. We felt welcomed and cared. Ask for Alexis she is the best. She was super patient, answered all our questions and incredibly helpful. She even stayed back after her shift to make sure our account is set up right. All this with a huge smile on her face, never complaining. Now that’s what I call an up top custom service. Went for a mobile plan came back with an internet bundle, just because of the amazing customer service. Thank you again Alexis.
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August 2023 by Harmeet Kaur
Last week Friday I showed up at the Strongsville , Pearl Road location of this corporate T-Mobile office.I left the office completely well satisfied as Joshua L took great care of my challenge without a frown on his face and took great accountability in handling the situation and being on top of it as it got busy with other customers.Signal reception issues in the mall made me purchase a Verizon account after being with T-Mobile for nearly 15 years.I had to make a come back and purchase a brand new account with family plan with one of my family members to the issues where Verizon signal doesn’t work at all.The store staff at T - mobile was glad to have me and activate my e-Sim and other things in the pipeline without charging any extra fee and showing a true customer oriented experience!!Thank you T-mobile it’s feel once again great to be back !!
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June 2023 by Melanie Coleman
Great service! Quick, knowledgeable assistance for exactly what I needed today.
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June 2023 by Natalia
Julio was great to work with. Came in 15 min before closing and Julio assisted us with our screen protector replacement without any complaints. He was very personable and efficient in his job.
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June 2023 by Debra Uhlir
I highly recommend this store! Jaron and Alexis are great. They are knowledgeable and very helpful. We switched from another carrier and are very happy with their prices and the service❣. I will always go to that location❣
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May 2023 by Hollie Geyer-Rasnick
Stopped in to get a new screen protector. Alexis was happy to help be get one a she installed it quickly. Spoke with manager Matt who was also very kind. Great customer service! Thank you!
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February 2023 by Jim Foster
Staff was responsive and did a great job replacing our screen protectors.
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January 2023 by MICHAEL JAKUS
Walked in, transferring phone and number from att. My dude Mark had me in and out within 20 minutes. Super easy process, nice work Mark.
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December 2022 by John P
Employees here are amazing.Willing to help no matter what the issue or how long it takes.My go to Tmobile store.
