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March 2024 by Kim Giberson
Great food and
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February 2024 by C. James Winland
Prices getting outrageous. $5 for this small of a drink is disrespectful. For that price, I atleast asked for light ice and none of the berries for hopefully some more drink. If you look at these photos and think that is "Light Ice" in a cup that small I am terrified to see your opinions on regular amounts of ice.
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February 2024 by norah ketterick
Worst starbucks waiting 20 mins for a sand witch and drink they got the order completely wrong and it taste disgusting the staff has no idea what they are doing and they are completely understaffed never coming back to this location it's terrible
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February 2024 by Mackenzie Fioritto
Always have to wait 15 minutes for my drink and food and everyone else behind me gets served first. Everytime I go up to ask and they never know where my order went. Cashier was very rude. She was typing on her computer and I thought she was still putting in our order and she finally goes. I’m waiting on you. She didn’t tell me my total or anything.
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January 2024 by MD
I don’t know what’s going on with this Starbucks but they are EXTREMELY slow. Takes a very long time to get your order and most of the time it’s wrong and has to be remade
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January 2024 by Kim Griffiths
This store is absolutely filthy. There is toilet paper all over the floor of the restroom and on the floor of the hallway outside the restroom. There are napkins on the floor of the dining room. The counters are wet with milk and water and who knows what else. The bakery case is completely empty because "they haven't had time to fill it yet". It's 10:30am. Disgusting.
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January 2024 by Sheila Miller
Filthy, all garbages overflowing, all the tables dirty/sticky. The 2 employees I dealt with were rude. Parking is set up horribly. Drive thru line blocks anyone from parking and/or getting out, which means all the spots for Starbucks are empty as you can’t get access to them. You need to park in the few that are farther away. Coming out of the drive thru is super sharp and never enough room of any other car is there.Parking: Terrible design! Drive thru line blocks anyone from parking and/or getting out, which means all the spots for Starbucks are empty as you can’t get access to them. You need to park in the few that are farther away. Coming out of the drive thru is super sharp and never enough room if any other car is there, you have to just go straight into the parking lot of the great escape and circle around.
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January 2024 by Robert Green
We had a forty six minute wait in drive through at 3pm. It's just bad for being a coffee shop that has been around for decades. Just unacceptable standards, along with trash and stocking boxes in waiting areas. Menu is inaccurate, holiday items still being advertised. Management here appears to be lacking across multiple area. Will never return to this location. Drive through exit dumps back into drive through enterance making it near impossible to exit.
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January 2024 by Andrea Cassidy
This particular location is frequently out of things - even basic, brewed coffee. They are SLOW (I just put a mobile order in today at 11:40am and it wasn't ready until 12:15pm). The drive-thru line blocks the parking lot and there's no where to go. And they have cardboard boxes stacked from floor to ceiling in their front window - which is an eye sore.They have the most convenient location, but they're consistently the WORST branch I ever go to.
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January 2024 by DB3 INC
Machines are always broken down. Service is horrible. Doesn’t take 5 mins to make a drink. Customers shouldn’t be waiting forever in line.
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December 2023 by Richard Phillips
The drive thru isn’t designed so well. It loops back on to itself. And when it’s busy, the people waiting in line block the people just served and trying to exit. It’s a silly design. And today I ordered a venti gingerbread. I was taking my first sip and really had to tip the cup before anything came out. I popped the lid off and the drink was about 2” from the top. They really shorted me at this location. And on top of that the drink was just warm. Wasn’t hot at all. I didn’t complain. I just won’t frequent this location ever again
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December 2023 by Nick Lapp
This location is constantly out of drinks and food items. I wait in line just to hear that they have nothing on my order. Never been to a Starbucks with such weird hours and horrible service. I feel bad for the workers that have to tell half the people in line that they don’t have what the customer wants.
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December 2023 by Dan Mickey
Last three times I ordered my drink from this location. It was made completely wrong. Not sure if they’re using different teabags or what, more training definitely needed. I’m not one to complain, but on the seven bucks a cup it should be right.
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November 2023 by Mike Butler
Over the last 7 days I have had to wait over 10 minutes extra on a mobile order for a simple black coffee. Each time I had to ask them to look at the mobile sticker on the counter and ask them to please fill my order. Causing me to be late for work each time. I reached out several days ago to Starbucks and customer service stated the store manager and district manager would reach out. That was on Nov 16th, still nothing. I believe it is this store as the other Strongsville location on Pearl rd has better customer service.
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November 2023 by Eddie Lytle
It sucks. Their never open and they always shut down mobile orders if you don’t want to work then don’t work there.