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December 2023 by Rose K.
Came to this Home Depot on a Sunday afternoon. I was expecting there would be a lot of people and little help. I was pleasantly surprised to find that while there were a lot of people, there were many to help. The two guys John and Kookie who were great at the paint counter. While searching for bath towel holders we were given the exact aisle by an associate who could see we were searching for something. We also asked for help with recessed lighting and the gentleman told us aisle 51 which had some but he found us and said. Oh nuts probably aisle 50! Wow. He actually came to make sure we found what we needed. While we did need to order 1 thing online as they didn't have the size. We got everything else on our list of home projects ! Definitely worth coming to for the customer service and selection.
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July 2023 by Michael C.
All I needed was a piece of wood cut. I waited twenty minutes and no one ever showed. Finally found someone but it wasn't his job. Had to go to Lowe's. Worst customer service!!
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June 2023 by Skye B.
If I could give 0 stars, I would. My dad bought the Husky garage cabinets from Home Depot online. They sent him dented cabinets. He asked for new ones. They charged him a second time and took 3 weeks to pick up the old cabinets. Then they accused my dad of not returning the cabinets and refused to give him his money back for the second set that they should never have charged him for in the first place. Luckily he took pictures of the truck and license plate to prove that they picked up the cabinets. Then, they refused to give him a full refund. He's now out an additional $624 because "we won't give you any more off". NEVER EVER BUY ANYTHING FROM HOME DEPOT. GO TO LOWES OR ACE. This has been a month of never ending stress and hassle for my dad. Home Depot has ruined the cabinets that my dad had wanted for years. SHAME ON HOME DEPOT.
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May 2023 by James Fisher
Actively denied me equipment to use since they were worried it would be brought back muddy. Charge me extra if I don't clean it. Charge me extra if I break it. Don't stop me from renting equipment I need on the weekend. I work all week and can't wait for perfection conditions to rent your equipment. I too would love if the weather was better and conditions more ideal...
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November 2022 by Kimberley B.
Not even worth one star. I went in trying to remodel my kitchen. I took in photos, drawings, everything to help make things go smoothly. On the day of my delivery, the installers showed up and said "Thanks for telling us this was on the third floor". Um, I DID tell the store I was on the third floor. Then, they inform me that Home Depot policy doesn't allow them to remove or install dishwashers without a separate shut off valve. Hello? Why wasn't that mentioned when you charged me for installation? So I made a quick call and arranged for a friend to come install it the next day. In the meantime, it is sitting in my living room. Then the fridge comes up, and it OPENS THE WRONG WAY. I have a counter across from it and a wall to the one side, so I can't use the fridge AT ALL, unless I feel like crawling under the door. So the installers tell me to call and have someone come and change the way the doors open. I called and explained that this was their error, and I couldn't use my fridge and needed someone to come out right away. All the woman at customer service kept repeating was "It wasn't on the work order that it had to open that way, that's why it came like that." WHO CARES??? YOUR staff filled out the work order, YOUR company screwed up. Well, of course nobody can schedule this except in four hour increments that are during working hours, so for those of us that work, this mean either take a day off or wait until the next saturday. Well, lucky me, thanksgiving is this week, and I HAVE NO FRIDGE. Plus, since I have plans through the weekend due to the holiday, I am now having to go TWO weeks without a fridge. My food is all out on my balcony as I type this and I have no idea what I am going to do. A few hundred dollars in food in the trash I guess. The store manager was useless, they even suggested I do it myself. I'm sorry, if I pay over 3000.00 for 3 appliances and two arrive and I can't use them, I have a problem. Especially when I provided pictures and drawings and you STILL got it wrong. Maybe try fixing it...you know, customer service...since it was your fault in the first place. I was going to use them to do my kitchen flooring and cabinets as well, plus my bathroom remodel in the spring. NO WAY. I would rather duct tape a weasel to my thigh than ever deal with them again.
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November 2022 by Mjdizzy D.
We have probably purchased $25,000.00 of appliances from Home Depot over the years and have never had an experience like the one today!I purchased a very expensive downdraft stove from Home Depot for our new home That was the best part! The first delivery day was setup and I received a call a day prior with the delivery window. When it arrived I noticed damage to the side and everything inside was spilled out in the truck. I didn't want the damaged stove so they took it back and I was told to call a 1-800 number to reschedule, during the 40 minute call I was asked to hold several times and finally a new delivery date was established. I was told to expect a call 24 hours prior to delivery to confirm the time window, that call never came. I received a call the day of delivery saying they would be there in 20 minutes, at that point I was an hour away from the house so I had to call the 800 number to reschedule. Again I was placed on hold several times and was finally told there is nothing they could do except reschedule. Now I have taken 2 days off of work to get this done and still don't have a new stove. Getting a little aggravated I decided to shop around online (while on hold) and found the exact same stove at kitchenaid.com for over 10% less so I called the Home Depot back to get a price match and of course they wouldn't match the price because it was on sale. After a few comments I cancelled my Home Depot order and placed the order with kitchenaid. My new, $450 cheaper stoves arrives in 2 days. Shop around! Home Depot will probably find an excuse not to price match anyway!! Pretty sad that they advertise things and won't live up to their word.
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September 2022 by Vera Dickerhof
There Installation Service
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March 2022 by John S.
I started a bathroom remodel so I went to the Home Depot and bought all of the materials for a full bathroom remodel, tub, surround, tile, vanity, sink, fixtures, everything, spent thousands, and due to Covid it had to put on hold a few extra months. So now that we are completing the remodel we come to find out the vanity was damaged prior to opening. So in its original packaging along with original receipt I return it for an exchange, they say we no longer carry that product and it's been over the 180 days, that is now their return deadline, so there is nothing they can do about it, so be weary of stocking up on supplies from Home Depot.
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October 2021 by Jane A M.
I want to compliment Matt Mgr especially and Andrew at the Strongsville, Ohio Store. I had been dealing with Home Depot beginning in June 2020 on a Sharp convection microwave that caught fire and could get NO help with anyone even though I had a 3 yr. Protection Plan. I spoke to even the Customer Support in Atlanta and got nowhere. Matt did a wonderful job of customer service and at times I also talked to Andrew. Matt made arrangements to have the microwave picked up and always followed up with me when he said that he would. He needs a raise/bonus or some sort of acknowedgement for his excellent display of customer service. THANK YOU MATT.
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September 2021 by Wednesday Sky T.
Had an issue that I spoke to Matt the manager. He assured me he would call me back at a specific time. A week later still waiting It was a large purchase
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September 2021 by Lisa Ann
I typically like Home Depot but today I was disappointed. Went to return an item. it was ony credit card which I presented at the time of return. the item showed up clear as day on their system on that credit card. But because I didn't have my driver's license they wouldn't return it. so d****
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August 2021 by Kathy M.
Went in for spray paint color that I couldn't find elsewhere. I didn't have to search the store for the area I needed to be. Signs mark everything well. Paint conveniently even located at the front of the store. Was able to get in and out without hassle. I did self checkout. My total shopping experience was around 15 minutes.
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May 2021 by John Nagy
Giovanni, who identified himself as the assistant manager demonstrated the poorest customer service I have seen in some time.
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April 2021 by Judy Gardner
I bought a washing machine 3 weeks ago they had it in the store I had to wait 2 weeks for delivery... my bad I had to get a valve replaced (had it done within 3 hours of them being there) and waited another 10 days for delivery... they showed up 3 hours before the delivery window so now I have to wait another week... they seriously have to get their act together. I will not be buying any more appliances from Home Depot.
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April 2021 by Eric Morgan
Staff was amazing,
