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“I have never used a storage place , so everything was new to me.. I inquired online and Kelly followed up today with me. I went into the building because I wanted to see what it looked like. There I met Jean and Kelly, the most friendliest ladies! Jean walked me around and explained everything to me, which helped so much! My interactions with both the ladies has made me so comfortable during this process of my life.. ??”
“The front desk assistance was definitely sweet and amazing. She showed me the unit. It was perfect she answered all my questions got me in and out such a wonderful soul.”
9:30AM - 5:30PM
5355 Belmont Ave, Youngstown
Self Storage
“The company was extremely cooperative with me as I needed a space right away. The manager Tina, who helped me was very pleasant and professional. I had absolutely no bad experiences with this and would rate it the highest rating.”
“Natalie, the store manager on Meridian Road was so kind. I was frustrated about something and she took the time to keep me calm and help. I really appreciate you, Natalie!”
9:30AM - 5:30PM
2024 S Raccoon Rd, Youngstown
Self Storage
“Tina from the Warren location was super helpful and very prompt in reaching out to me to secure my unit the next morning after the holiday. She made sure my lock was delivered to me as I couldn't get to the main office to pick up my lock. I feel I received more personalized attention here vs a competitor storage I just moved out of. My unit was clean and as expected. So far so good. Thanks Tina!”
“Very nice place. Staff is very friendly and professional,the place is clean and well lit. The cost for this is very decent. Would definitely lease again. Thumbs up!”
6AM - 10PM
446 Boardman-Canfield Rd, Youngstown
Self Storage
“Great people to work with.Facilities are in excellent condition inside and out. Easy and secure access to storage unit. Would highly recommend to anyone looking storage.”
“When they say welcome to the family, they mean it. Very welcoming, clean, with no hassle guaranteed. They accommodate based on what you need and want while offering fair prices.”
“Chloe was very professional in assisting me with my storage unit. I really appreciate the kindness and being courteous over the phone. Along with Clark from management.”
“Stored a large amount of home items here when moving across the State. Life got in the way and we didn't get around to finally clearing it out for almost 3 years. Every item was in perfect condition with only a VERY SMALL amount of dust settled on top, no insect activity, and temperature control worked perfectly.Great communication with staff, and the gentleman I spoke with to close out my unit remembered me by name after years!I cannot recommend this place enough.”
“I am enjoying my move thanks to manager Ashley Miller and her crew out there in the old Austintown Kmart. I bought packaging materials, rented trucks and equipment, and a 10 x 15 storage.I have some ideas for improvement. Fix the garage door that is broken. Sometimes that place is rocking and all loading bays are taken. Need more carts because some people take them and unload them SLOWLY while in the isles. THAT LOUD ALARM AND BUZZER DOOR WARNING IS OVER THE TOP! AM I SHOUTING??? I think the same level of safety would be there at 70dB as it is now at 110dB.The place needs a better cleaning. The liad bays are filthy with dirt, dust, leaves and it needs swept daily, it would only take fifteen minutes. (I will do it for a rent discount!) My lights above my unit go on and off ad odd times, it seems to be movement and timer controlled, however the timer fights the motion control and it gies dark in my unit and part of the hallway.I find their security level at a 4/5 star, thry have a lot of cameras, alarms and card swipe boxes are designed properly. I have a few questions about security and will withhold my 5th star until then. Nothing major, and I do appreciate seeing Austintown Police outside that load area with doors facing Raccoon Road. If you see police, GOOD, you are seeing patrol and prevention.Great job so far and using Uhaul saved my family $1,400 in moving expenses. We decided why pay pros to move boxes and bins when we could do that first, then bring in pros for heavy furniture.I am MOVED IN, breathing a sigh of relief!If you are thinking of moving into any apartment or warehouse owned by the Brookfall Group, LLC, with office addresses in Warren and Austintjwn, THINK AGAIN! Read the Google reviews. I was in an Austintiwn unit for 19 years, they bought it from Waldon in July 2023. Their first vile acts was to post notes on every door raising rents 20% complete with all leaseholder info on that for anyone to read. Then the first of the month proceeded to post red paper letters again woth all info on doors saying WE WANT YOU OUT. I never was a single month late on rent in 19 years. They demanded I sign a 39 page lease all in their favor and I told them I hope it's on two-ply so I can wipe with it.MORAL OF THAT STORY:Im not a tree, I called Uhaul, and found I could move.”
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“Amazing experience! Mary and Jenn made my experience so easy & gave me the run down on all the details. Very easy process smooth. They were both very kind & lovely people”