-
August 2023 by Matt B
30 minutes in line for drive thru! Unacceptable! There is an always a wait and they are never fast.
-
May 2023 by William S.
Self checkout scanners are absolutely terrible. Even service assistant had continuous trouble. Scan...if you put in bag too soon it locks up. Scan...if you put in bag too slow it locks up.Never ever going back to this branch. Will drive to the beavercreek store where service is far superior.
-
January 2023 by Tonya Herzog
I pick up my medicine here and they are so nice and sweet I just love Kim the pharmacist
-
January 2023 by Faith Osburn
I've never had any issues with this pharmacy. The staff are always polite and my scripts have always been filled on time. Sometimes the wait can be long, but that's understandable. Thank you pharmacy staff @ Kroger Cornerstone!
-
December 2022 by Aliah Hutson
The people who work in this pharmacy location are always nice and always professional. Sometimes the wait is long, but it’s worth it for people who actually care. I won’t go to any other pharmacy.
-
December 2022 by A H.
The pharmacy at this location is excellent. I won't visit another pharmacy. The people who work here are nice and friendly and helpful!! Sometimes the line is long, but I think it's worth the wait.
-
November 2022 by Katie B
Poor customer service, lack of basic initiative to ensure customer care, don’t troubleshoot Rx issues before customer arrival.Twice on same Rx they waited for me to pick up meds before telling me that they couldn’t fill the Rx. No one called to let me know they were out of medicine (first time) or that there was a misspelling in their system when creating customer profile that made them question if second Rx was same person (despite same birthday and all other info) and never called. Got my sick toddler out in snow twice only to not have meds ready.I don’t recommend at all.
-
November 2022 by Audrey Rethlake
Promised 20 mins and didn't get med til 1.5 Days later! Completely fillable.Promised 20 mins and didn't get my rx for 5 more hours but did get hassled by Kathy who refused to listen 3x that it was just 20 mins with no one in line. But, she enjoyed being nasty about my medication.
-
October 2022 by Robin H.
The shelves are well stocked and neat make it easy to find product. The staff is well informed about where everything is, even if it's not in their department. And more than one checkout open, not like most stores these days so that you don't have to go to self checkout.
-
August 2022 by DelilaFoor
They cancelled a prescription I was filling for my oldest because they were “having issues with insurance”. Did not let me or my doctor know.Came in to no prescriptions ready. Was told it would be ready in an hour. Sat at the window for half an hour as we went back and forth on it was ready or not. If insurance would cover it or not.Terrible communication. And no sense of urgency.
-
May 2022 by kevin c.
Avoid this particular pharmacy. I've had prescriptions filled incorrectly multiple occasions. Ive gone to pick up filled prescriptions only to be told it was denied by insurance when eventually find was submitted incorrectly by Kroger staff, again multiple times. Shared my latest convenience w//Family doctor staff and they said they routinely have issues w/Cornerstone staff. Filled last RX today,
-
May 2022 by Kelly Dalton
A rather unfortunate experience with their prescription transfer coupon. I was very excited that I finally had the prescription transfer coupon show up as an option for my digital coupons and subsequently clipped it. Then I made my way over to the cornerstone pharmacy to purchase a prescription taking the time to have transferred with the coupon. The cashier Taylor assured me that this coupon would actually result in a later $50 credit on my Kroger Plus account but nothing showed up a week later. Then I called Kroger customer service to ask them what the issue was with the credit. they told me that it should have actually just been a $50 savings on the prescription directly and that there would be no credit showing up on my account. So now I need to head back there to try to remedy this confusion because the agent on the phone could not or would not resolve it. I had my doubts about whether this prescription coupon would actually come to fruition and that my doubts have been totally affirmed. Don't bother with the transfer it's not worth the trouble.
-
May 2022 by Jane Schiller
Both #1 and #2 Covid booster shots from Little Clinic. They are always very professional and so easy to go to.
-
May 2022 by Dan Penny
Every time they want to over charge me and want to fight... I won’t go there again.
-
April 2022 by Julie F.
I have done the clicklist pickup many times and it's gotten worse and worse. I never get texts for substitutions, the wait times to actually get my groceries once I get there are longer and longer. the last time I waited for an hour! I could have shopped myself and anytime I tried to find an answer out the Kroger person was rude as crap and didn't give me any straight answers because it was their busy time and couldn't bother to explain.
