-
November 2023 by Jody Hostetler
Thank you for the speedy service with our recent tire issue! We can always count on Sun Valley.
-
October 2023 by Barb Unverferth
My sisters and I were spending a few days in Holmes County and right before we were heading home had a tire going flat. We went to Sun Valley Auto Repair and we’re blessed with the most wonderful people. They fixed my tire right away and treated us to kindly! Recommend them highly!Service: Tires
-
August 2023 by Ariel Brindley
Sun Valley gave me excellent service that was very affordable. Rickie Cornell, a.k.a. Scoob, is an excellent and skilled technician. Thank you to Sun Valley.Services: General repairs & maintenance
-
August 2023 by J and E Miller
We have all of our vehicles serviced here and appreciate the thoroughness and expertise. The staff are super courteous and always provide excellent service. We actually had two of our vehicles in at the same time due, one for routine service and the other unexpectedly for the battery light. They offered us a loaner car right away and resolved the battery issue promptly. Thank you!Services: Tire rotations
-
August 2023 by Michael Yoder
Edit to one star: I never raised my voice or said I was going to change the compressor myself. I am not a mechanic. Nor do I have the equipment to tackle a large job like that. I only said I was a residential HVAC tech so I understand how the compressor operates and when I asked a few questions about what you checked I wasnt satisfied with the answers so i paid my bill and left. After getting it fixed (for free at Honda in Dover), I called back 3 days later to ask what your policy is for a misdiagnosed system. Again never raising my voice...just asking if i could get my money back. Own up to the fact that you made a mistake and stop lying about your customers getting loud and unreasonable! A simple...we made a mistake on your diagnostic and we sincerely apologize, would be great!The only reason I'm giving 3 stars is because they didnt argue and gave my money back when I asked. Had an AC problem and took it to get checked out. They diagnosed it as a bad compressor and said it would be $2500.00 to fix it. When I questioned them about what they did and what they checked I was not satisfied with the answers they were giving me so I took it to Honda in Dover to see what they say for a second opinion. Loose plug on the compressor that was making it not run. Plugged it in and all was well!Service: Air conditioning
-
July 2023 by Charlene Graham
The staff was great, the car was done before we anticipated, and they went out of their way to accommodate out of state customers! Makes us want to move there!Services: General repairs & maintenance
-
June 2023 by Grace Ankrom
Called on a Monday afternoon and they were able to get me in on the coming Thursday. They were very efficient in checking over entire vehicle not just the trunk problem I was dealing with. Always picked up phone when I called on first ring and knew exactly who I was in regards to vehicle and going over estimates. Professional staff, no cursing or the like least when we were present and got all of my vehicle's problems fixed in 1 day ready to pick up at 4 pm. The trunk works so well now and I feel safer with it and the kiddos, it works like new. Recommend!
-
June 2023 by Matt Schaar
Wonderful easy process! I’ve never taken my vehicle to a shop that was so streamlined. The mechanics Richard C. And Broden M. did an amazing job! Larry, the service manager, was very responsive and thorough. I am beyond happy with the team!Services: Electrical repair
-
May 2023 by Elaine Miller
Went in cause of car being very jerky when slowing down, they replaced front brake pads, rotars, and calipers…. Very fast efficient service. Got the car back with problems solved.Service: Auto brake repair
-
April 2023 by Miller Family
Great first experience! A comprehensive inspection was done which helps us stay on top of any issues and potential issues. Brandon diagnosed our critical issues with a bad bearing that complicated problems with the brakes. Even with ordering parts the work was done quickly and well. We were given detailed updates during the process and all the staff was super friendly and attentive. Thank you!!!Services: Battery service
-
March 2023 by Zach Warner
Richard did a great job! I really appreciated the thoroughness of the job he did. Definitely didn't feel like he slacked or took an easy way out. His follow up report was descriptive and the pictures attached to show/explain things to me was appreciated.Service: Transmission
-
March 2023 by Katherine Haney
Was due for an oil change and tire rotation. Broden took the time to check my brakes while the tires were off so I knew what to start saving for. He also took the extra step to clean off my windshield from old oil change stickers that had left gunk behind! Looks great!Service: Auto maintenance
-
February 2023 by Joseph Duncan
The tech priests at Sun Valley are among the best in the whole imperium on more than one occasion their holy oils and blessed mechanical incense quelled the angry machine spirit in my hover converted 4-8-8-2 Babcock & Stanley steam locomotive. If I could rate 6 out of five stars I would have given them 7. Also many thanks to service manager Glenn for helping me out of a jam with the local techno barbarians. Thanks Sun Valley Auto Repair LLC!
-
December 2022 by Mose Nisley
Friendly people, great service. I was well pleased with my experience working with Sun Valley.Services: Oil change
-
November 2022 by David D
I had radiator fluid spewing out of my truck. I took it to SVA monday morning, telling them I needed fuel filter and oil change along with my coolent issue.Brian got me in right away, and I told him "hopefully it's just a hose."I called at the end of Monday night, and he said, "The coolent resevoir had a leak, but often that is caused by a blown head gasket. He said the would check in the morning.I called in the morning and was told It did have blown head gasket and it built up to much pressure in the resevoir and cracked.They provided pictures of the test showing exhaust in the coolant.They said it would be $800 for the reservoir replacement and $3700 to replace the blown head gasket. Plus more if it needed to be sent out. I told them to finish the oil change and fuel filter change if they had not, and I was coming to pick it up.After paying $700+ for oil and fuel filter changes with the diagnostic. I got the detailed quotes. On the way home I stopped by the store to grab some coolant to top off my reservoir and told the gentleman behind the counter my issue he said "as a 30yr diesel Machanic that makes no sense." a co worker joined in and asked where I went. I refused to tell him, the gentleman said "I already know it was Sun Valley Auto."I took it to another shop and the technician told me what I had been told did not make sense with how the coolant system works.He then diagnosed my issue within 30 seconds. Behind the coolant resevoir is a hose that connects to the heater core and resevoir, and it was split wide open. The mechanic had it fixed and pressure tested to verify no other issues were happening.I have no driven 150 miles and no over heating or leaking.I spoke to Carson the owner twice and he continues to stand behind his shops $4500 diagnoses for what was fixed with a $35 hose.
