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October 2024 by Lisa Pulsifer
Great job piercing my ears! Thanks!
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September 2024 by Ciara S
Two issues:
A. I walked in at 7:45 pm today and left at 7:53pm, I walked past two associates who didn’t say one word to me during the entire time I was in the store. I heard them speaking to each other and singing so I am certain neither one was mute.
B. As soon as I left the store at 7:53pm, the door was locked by your associate(s). You close at 8pm…
Teach your staff how to provide customer service if you want a consumer’s hard earned dollar.
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September 2024 by Joshua Zickefoose
How do you close for an hour in the middle of a busy day at 12:30.
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August 2024 by Katie Brownfield
I shopped yesterday during the tax free holiday but was charged tax for a backpack. The girl working there told me that Claire’s had a different tax holiday…disappointed with that response since it was an eligible item in the holiday window.
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June 2024 by Ashley
Amazing customer service and products!
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June 2024 by Tanesha Wood
One star is generous! I would’ve just asked for my money back if it wasn’t for my daughter wanting what we got. The cashier said to hit the green button two times which I did with every prompt. Yet when it wasn’t working she did not say hit the green button when it asks for the pin. Then wanted to talk to me like I was the stupid one and said sorry that was so hard for you. Yet she clearly wasn’t bright enough to give the proper directions. Give the proper directions and it won’t be so hard.
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June 2024 by Dianna Lee
I had my daughter’s ears pierced at Claire’s Tanger Outlet location. The staff was wonderful. The store was clean, well organized, and beautiful. Amazing experience. Definitely recommend.
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May 2024 by Amy Burke
My daughter got her ears pierced in December and had signed up for the free earrings program. Today we went into the Sunbury Claire's and my daughter picked out some earrings. The associate at the store seemed distracted and didn't really talk to us while we were there.After checking out and using the free earrings coupon we left, and on the way to the car my daughter realized she had the wrong earrings. She had clip on earrings instead of the needed regular earrings.I figured the girl just made a mistake so we went in to exchange them. When we arrived we were told that the associate could not exchange them because our free monthly earring coupon was used.I told her we were here just a moment before and cannot use the earrings she bagged up as they are clip on but she again refused to let us exchange it for the pair we wanted/picked out. So now I'm sitting here with a $15 clip of pair on earrings that we can't use.
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March 2024 by C F
The rude unhappy miserable lady didn’t even acknowledge I was at the register with my granddaughter ready to check out. We waited and waited as she talked to the lady at the ear piercing station. Never once said “I’ll be right with you” or maybe “Hey, I don’t have time to wait on paying customers right now so why don’t you go somewhere else”! So we did! What a waste of time!
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December 2023 by Kyle Long
Nicely put together store 👏👏👏👏
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August 2023 by Adri C.
My sister and I are big fans of Claire's and always stop by when we see it at any mall. At almost all Claire's locations, there are great sales (such as Buy 3 Get 3 Free) and a pretty large clearance selection. However, this location is the worst one we've ever been to, to the point that we won't be returning again.The first time we went a few months ago, we were the only ones in the store. Despite an empty store and 2 employees standing idle at the counter, neither one said hello, even after I said hello to break the awkward silence. The whole time, they watched us like hawks without saying a word, as if expecting us to steal something. They didn't have good deals or a decently sized clearance section anyway, but we would have left without a purchase regardless.This first experience was so negative that during today's Tanger Outlets visit, we almost didn't go in. But we decided to give it another try. This time, it was extremely crowded. Unlike other stores at the outlet mall, they didn't have anyone posted outside to limit the number of people. Once again, the sales were minimal and the clearance section was small and barely discounted. I didn't blame the employees for not greeting us considering how many people were in the store this time, but it is simply not an inviting or pleasant atmosphere and not worth visiting for the lack of sales and customer service.
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July 2023 by Kayanna Santistevan
Great store and wonderful workers
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April 2023 by Rachel Gayheart
Very rude got hung up on, hours for store is wrong.
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January 2023 by RoadRambler 1900
Nicely put together store ????
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January 2023 by Michelle Jones
Its 6:30pm its closed. 3rd time we’ve come in the last week and they have been closed way before the listed hours. I get that stores are understaffed… so just post that on the door so we dont waste time. Just a polite thing to do.
