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January 2024 by Sonya Kissi
Cody was absolutely amazing. He went above and beyond to help me purchase the perfect gifts for myself.
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January 2024 by Danae Cobb
Cody was fantastic, he helped me pick the ring of my dreams, I will definitely be bay,
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January 2024 by Kevin Evans
I am a devoted supporter of our Kay Outlet and Cody the store manager was so helpful and informative. I would never look at watches or jewelry at any other establishment. This is the place!!!
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December 2023 by Jack Thompson
I came in to Kay Jewelers last week to get an engagement ring for my significant other. Unfortunately, they were so short staffed, I wasnt able to get serviced for about 20-30 minutes. The store was so packed and hard to move around in. Other than that, the store was nice.
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December 2023 by Oby Anunike
I went to Kay Jeweler at the Tanger Outlet mall today to service my ring and was very impressed with the service I received . Coleman was the person who inspected my ring and had it cleaned . He was exceptional ??
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December 2023 by Ethan Johnson
I just gotta say that my wife and I had the most wonderful experience tonight! Nikki was a tremendous help to us! Nikki guided us through finding the perfect ring upgrade my wife so much needed. If anyone can help walking in that store, it’s Nikki! - If anyone in corporate sees this review, please give Nikki a good raise or promotion.
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December 2023 by Phoebe Knipp
Nikki was so patient and understanding, She helped me find the perfect ring I couldn’t be more thankful and excited!!! Nikki was very genuine and professional I could not have asked for a better experience at Kay’s!!
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December 2023 by Michael Baker
Started off with a great experience with one of the sales guys here at this location. Bought my wife two rings for our 10 year anniversary. One came in on time but the other took a bit longer. It wasn’t really a big deal and we weren’t even worried about it. It wasn’t until we got a call that it was in that out experience changed. We were excited so we drove over and arrived to the location at 6:52 pm. The doors were locked and three staff members were covering the cases with cloths. The lady said we close 10 til 7pm which doesn’t make any sense because they advertise til 8pm. I responded “even if I’m just picking up a ring that came In?” She said “the doors are locked, we can’t open it.” Lol and then shortly after another employee came over to talk to me and then he opened the door. But that still didn’t matter because the computers were already closed so I couldn’t get the ring anyways. I’m not one to complain but when someone responds to me with any bit of unprofessionalism I don’t take it lightly. Your response could’ve been “ I’m so sorry sir but we just shut down our computers and can’t make any transactions” to which I would’ve replied “ no problem. Thank you.”
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October 2023 by Hailie M
Came here to purchase our wedding bands and had a great experience. We picked out our rings and received a great deal compared to the standard Kay store for the same ring.
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October 2023 by Les Dowdy
Soon as we walked into the KAY JEWELERS in Ohio outlet store, Onna was greeted us with a friendly smile and assisted us after finishing helping other clients. Onna is extremely knowledgeable about diamonds an taught us few things about the different types of diamonds. During our visit we met Cody, Whom is extremely patient willing to make us feel as if we were the only clients in the store. Cody took time to show what facets inside the diamonds we finally decided to purchase. Those two are an amazing pair of co-workers.
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October 2023 by Kat Tague
Great experience at the Kay outlet store. Cody the manager is great to work with. Always so helpful and kind! I will be a repeat customer.
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September 2023 by Kendall Sherrick
Appreciate the help from Coleman & Onna!Unfortunately there was a lot of back and forth/incorrect information given to me, directly from the store manager (during my first visit). When picking up my jewelry today, I learned that the store manager did not do what was previously asked of him and he told me that he handled.Coleman did not hesitate to correct the issues and was very pleasant during our interaction!
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September 2023 by Leigh Rodriguez
I entered the Kay outlet located near Columbus Ohio, I was greeted by Nikki who was friendly, approachable, personable and definitely knowledgeable about the products that I was inquiring about. I was shopping actually for a David Yurman bracelet but Nikki changed that. (Sorry Yurman) I was happy to purchase a quality product at an excellent price. Thank You.
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September 2023 by Dan Enstrom
Cody was kind, considerate and efficient. He understood the systems and arranged delivery to a store close to our home. We appreciated his consideration for our needs.
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July 2023 by Jerilyn Johnson
Cody was AMAZING!!! He listened to my needs and was very knowledgeable. He is the best employee @Kays! I called different stores and customer care and they were not even in the same realm as Cody. He really goes above and beyond! I will be driving 1.5 hrs to only deal with him from now on.
