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November 2021 by Kellyn Showalter
I an genuinely curious as to why Kroger does not believe in our first amendment rights.
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April 2020 by Allison Weaver
So I’m a life long Kroger shopper. I don’t grocery shop anywhere else. I have PAID and used click list since it first came out. I will now be doing my shopping elsewhere due to the horrid, unprofessional customer service I received during my last order. I placed my order, waited a week for it, went to pick it up- told it was not done- told to come back the next day. Ok. Not the end of the world. I was already on my way to the store so I went in and collected the items I forgot to order and went on my way. I came to the store to pick up my order today and over half of it was marked out of stock. I was in the store the evening before so I know for a fact a lot of the items were in fact stocked at the time they gathered my order. I went inside to ask them about what happened. I was greeted by a nice young man who laughed about my order being out of stock- saying yes, he knows those items are in fact in stock currently so he went to get the person in charge of the click list ordering. I was then greeted by a rude young woman who tried to explain to me that when they did my order last night the items were out of stock but are now back in stock to due a delivery. So I said ok, why wouldn’t you notify a person when over half of their order isn’t available for pickup. She says it’s not your policy. I asked to speak to a supervisor and that’s when KEITH- the SUPERVISOR comes over and listens to the problem. He says to me- do you think you’re the only person with out of stock items? I say no, of course not but it would have been nice to know over half my items were not here when come to pick up. Again, not store policy. He then proceeds to tell me “IF YOU THINK YOU CAN DO A BETTER JOB SHOPPING FOR YOUR GROCERIES, THEN COME IN AND DO IT YOURSEF”.... EXCUSE ME?! so that’s your awesome customer service supervisor. I told them how displeased I was with the experience and not once did they ever apologize for their rude behavior or not placing all the actual in stock Items into my order. Since I was actually at the store the previous night, I know the items were in fact in stock. I don’t think this was done to me maliciously or on purpose but I do know it was someone’s error and when confronted about it- I was confronted with rude comments and the situation was never rectified. I am so disgusted with the way these people spoke to me. I do understand that we are currently in a pandemic. I work in a doctors office. I get that things are crazy. I don’t ever complain about errors and I didn’t write a terrible review when I placed my last click list and was forgot about in the parking lot for 45 min and had to call a second time before getting my groceries. I’m just appalled at the lack of customer service and common decency and respect. I will be telling everyone about my experience.
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April 2020 by Allison Renee Weaver
So I’m a life long Kroger shopper. I don’t grocery shop anywhere else. I have PAID and used click list since it first came out. I will now be doing my shopping elsewhere due to the horrid, unprofessional customer service I received during my last order. I placed my order, waited a week for it, went to pick it up- told it was not done- told to come back the next day. Ok. Not the end of the world. I was already on my way to the store so I went in and collected the items I forgo
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March 2020 by Sadek Islam
Clean store, friendly faces.. plenty of fresh produce..meats..vegetable and fruits! I like this Store a Lot! I'm from New Albany !
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June 2019 by Kathryn Alyce
I love my Sunbury Kroger. I love the Clicklist option and I love that there is a plan to do away with plastic bags. That being said, TEN of the 20 bags from my Clicklist order had ONE item in them. I understand the shopper is bagging as they go, but is there no way for them to keep track of what's where and consolidate when it's appropriate? C'mon, Kroger, you can do better than this.
