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March 2024 by Robin Witham
Usually I shop online but Visited zales over the summer and had a decent experience and a nice and knowledgeable sales lady. Decided to go back for a bracelet in Feb. Purchased a $600 bracelet that broke TWO days later when clasping. Also purchased a protection/insurance on bracelet. Store gave such a hassle to "fix" and basically blamed me for breaking it. I don't appreciate the hassle and have since found a more quality and customer service oriented jeweler. I've also noticed (more than once) Zales will email "deals" and "codes" to use in checkout then tell you your "item" isn't eligible for code. You guys gave such a unnecessary hassle when in reality shopping at zales is no longer worth the hassle. Who wants to spend $600 on jewelry that literally tore when clasping then be hassled to repair EVEN WHEN YOU PURSCHASED A PROTECTION/INSURANCE PLAN!!!
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January 2024 by Bradley Aycock
Awesome customer service at the Tanger Outlet in Sunberry, OH. Cassandra & Katelyn have amazing gifts of hospitality reflected in the customer service. They make us so easy to buy jewelry.
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November 2023 by Brynne Simmons
The salesmen were very friendly!
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October 2023 by Mel Bryson
Joseph and Kaitlyn went above and beyond to help us out tonight. We bought a watch from Coach and needed links removed and even though they were closing, they invited us in. While Joe helped with the watch, Kaitlyn was so kind to show us some rings and we ended up buying new diamond bands. They were both extraordinary kind and helpful and provided top notch service!
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October 2023 by Jannice McCormick
My husband and I received the best customer service here! The representatives are very knowledgeable and helpful. This is the best Zales Outlet in the Columbus area!
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October 2023 by Maurice M
Best Zales to shop at customer service and information giving about your purchase is best in the jewelry business.
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October 2023 by Dave Purcel
Tom did and awesome job by really listening to what my wife liked and did not like then picked the perfect ring. We love it. Highly recommend asking for him!
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October 2023 by Jonathan Pleasant
Great place to shop!!! That new manger is pretty awesome!
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August 2023 by Tawana Bowens
Maria, the girls were absolutely amazing. Nice customer service.
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August 2023 by Karen Veign
Went here looking for a wedding band, they were so nice and helpful and I love my ring !!!
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August 2023 by Sudokuh
Extremely helpful and friendly staff. Reasonable prices
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June 2023 by Mistey Elliott
The manager Crystal & Joesph went way above on my visit at their store today!!Thank you so much for helping me have a wonderful experience.Mistey
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May 2023 by Sandra C
Rhonda was amazing ..Excellent customer service .. loved the experience!!
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March 2023 by Kimberly Allen
The young lady was very helpful and informative. Wish I had gotten her name. The diamond earrings she recommended were perfect for my daughter.
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March 2023 by Maliyah Curry
My mother asked about jewelry sets for children and the lady suggested we go to Claire’s down the way. I believe she had purple hair
