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January 2024 by Jayme Morris
Great place
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January 2024 by Karla Logston
One of my "must go" stops every year when we are in Ohio visiting family. Love the quality, scent, and variety of candles!
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November 2023 by Michelle Fuhr
I got several different scents all at a great price. The staff was very helpful in helping me determine what I would need to make my own candles and gave great suggestions.Spa day smells incredible with a hint of lavender.Buttercream vanilla is one of my favoritesFarmers market it a little floral but not overpoweringChristmas in the air - yummmmmm
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November 2023 by D B
Best soy-based candles anywhere! Very reasonably priced selections. The nicest employees - very helpful to us in making our choices!
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October 2023 by Jessica Vadini
This place deserves 6 stars if I could. You would miss it if you didn't know it was there but it's definitely a hidden treasure in the area. The candles all smell amazing and look just as pretty as the smell. The prices are spot on and bonus the staff is helpful and kind.
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October 2023 by Michelle Kelly
Great knowledge and wonderful scents. My favorite candle store.
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October 2023 by jessica gerig
Best candles anywhere! Don't buy candles from anywhere else
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September 2023 by Lisa Hohlfeld
I have been burning Swan Creek candles for several years now, and love them. Then I discovered the outlet store! Conveniently located off I-90, it's easy to pop in on the way through. The candles burn so nicely, the fragrances are carefully crafted and smell amazing, and the outlet saves me cashola! A win win. Super helpful and knowledgeable staff and a cozy atmosphere. The only downside is no rest rooms available for the public. So, when you're traveling through, be sure to use the restroom elsewhere.
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September 2023 by Elizabeth Deedy
Horrible customer service with lack of policy explanation, and comprehension. We WERE a longstanding wholesale customer with swan creek, bought in excess, and didn't purchase for a few years while we went through our stock. Debbie Duke informed us that they run on territory and because ONE other store in town, holds their candles, we are no longer allowed to purchase wholesale? The other store in question started buying AFTER we already held an account for multiple years (or held territory, in debbies words) So we held the territory, according to Debbie and then they backdoored us with selling to a different business within said territory. After asking for clarification on said policy, she said that we had two years after our last purchase date before we are classified as a new wholesale business. After the two years the territory is no longer allocated to us.We never recieved notification that if we didn't purchase by a certain date we would loose access to buying wholesale. So not only did they blindside us by not notifying our business of the potential loss in wholesale status/territory, they did it quietly, set up another account in the same town, our territory, and then when we went to order more we were struck with "we have a better customer already in your town" WHAT!?It appears they just stick with whatever company purchases more and screws the other small busineses which to that is contradicting especially if they claim to hold territory and respect to the other businesses sales. They didn't do it for us.They didn't hold territory for us, nor were we notified of the impending loss of wholesale status PRIOR to THEM taking on another store within our territory. Extremely disappointed. I won't even get into the WHOLE attitude from the front desk receptionist and Debbie herself. While I can understand the sass and attitude from minimum effort workers, I am blessed with backgrounds in law, customer service and psychology to understand that people just have weird days.Hopefully Debbie gives me a call back, with a better attitude and her listening ears working. She "didn't have time to look into the account" nor listen when I called because she wanted to go have lunch...maybe she was hangry.
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August 2023 by Elizabeth D.
Horrible customer service with lack of policy explanation, and comprehension. We WERE a longstanding wholesale customer with swan creek, bought in excess, and didn't purchase for a few years while we went through our stock. Debbie Duke informed us that they run on territory and because ONE other store in town, holds their candles, we are no longer allowed to purchase wholesale? The other store in question started buying AFTER we already held an account for multiple years (or held territory, in debbies words) So we held the territory, according to Debbie and then they backdoored us with selling to a different business within said territory. After asking for clarification on said policy, she said that we had two years after our last purchase date before we are classified as a new wholesale business. After the two years the territory is no longer allocated to us. We never recieved notification that if we didn't purchase by a certain date we would loose access to buying wholesale. So not only did they blindside us by not notifying our business of the potential loss in wholesale status/territory, they did it quietly, set up another account in the same town, our territory, and then when we went to order more we were struck with "we have a better customer already in your town" WHAT!? It appears they just stick with whatever company purchases more and screws the other small busineses which to that is contradicting especially if they claim to hold territory and respect to the other businesses sales. They didn't do it for us. They didn't hold territory for us, nor were we notified of the impending loss of wholesale status PRIOR to THEM taking on another store within our territory. Extremely disappointed. I won't even get into the WHOLE attitude from the front desk receptionist and Debbie herself. While I can understand the sass and attitude from minimum effort workers, I am blessed with backgrounds in law, customer service and psychology to understand that people just have weird days. Hopefully Debbie gives me a call back, with a better attitude and her listening ears working. She "didn't have time to look into the account" nor listen when I called because she wanted to go have lunch...maybe she was hangry
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July 2023 by Maureen Schell
The product is wonderful, the staff friendly and helpful. I like to go just to inhale!
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June 2023 by Tracy Yeager
First time visit today! Actually was pretty cool! The aroma as you walk in was really nice. Great selection of scents and sizes at decent prices. Just wish you had votives. Will definitely be there again.
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June 2023 by Lynne Carroll
I love the Swan Creek candle outlet in swanton Ohio! I love the staff! They are so wonderful! They're going to keep me coming back! Don't get your candles anyplace else but here
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May 2023 by Jill Eide
Love they have different scents than other places! Great prices and friendly workers
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April 2023 by Shelley S.
Best candles ever!!! Take a quick ride out to Swanton & stock up for the year! Beautiful store...
