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August 2025 by Haley Davis
I am writing to formally express my concern regarding a recent visit to your shop. I came in to seek assistance regarding a check engine light on my vehicle, which I purchased less than a year ago. The diagnostic indicated an oil pressure issue. While I am not entirely certain whom I spoke with, I believe it may have been Ralph.
This matter is extremely time-sensitive. I am currently residing in a domestic violence shelter while managing a disability, and I rely on my vehicle to attend necessary medical appointments. In addition, my daughter began school this week, open enrollment is in progress, and tomorrow is her birthday. Having a safe and reliable vehicle is critical to meeting these responsibilities.
During my visit, I only mentioned that my daughter had just started school. The technician performed a scan and checked the dipstick, which I confirmed on my dash camera. However, I was not informed of the specific diagnostic code that appeared, nor that my dipstick was significantly overfilled. Instead, I was told that this was not the type of problem he gets involved with, and that he was too busy, despite the fact that I observed only three unattended vehicles and no cars on the racks at the time.
This lack of communication could have cost me my vehicle. All that was needed was a professional explanation — that the oil had been overfilled — along with a few recommendations. Instead, I was brushed off and left to drive away unaware of the issue. I was even told the problem “could turn out to be the engine,” when in reality, all I need was an oil change….
As a single mother already under significant pressure, this experience left me deeply unsettled and unable to sleep last night not knowing if I’ll have a vehicle ,
and all it needed was an oil change due to overfill…. Which he was aware of because I watched the dash cam and I have it on video he checked the dipstick which could have costed me my vehicle if something had happened
I trusted your shop based off of reviews to provide honest and accurate guidance, and I believe better communication could prevent situations like this in the future!
Please do not let people drive away with two small children with the oil overfilled knowingly… that’s not ok!
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August 2025 by Clay Yeich
We are always happy with the work Ralph does for us. Been taking our cars to him for years.
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July 2025 by Sebastian Clark
Ralph is the best. Hands down. The work is impeccable and fast. The shop is organized and well run. Honesty and Integrity. Fair prices. Great Service.
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September 2024 by kelly robbins
Won’t go anywhere else. Service is great!
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August 2024 by Monique Gagnon
Andrew and his team are friendly and amazing mechanics. I highly recommend taking your vehicle there.
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August 2024 by Robert Pisano
Had my brakes done. They only did what had to be done, saving me $$ ?
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August 2024 by Robin Drolet
I didn't actually see an employee, however it was effortless to schedule, drop my car off the night before, have my alignment done, pay over the phone, and pick my car up after hours. It was my first time using this garage, recommended by my father. I would like to continue to have them take care of my automotive needs. Thank you so much!
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August 2024 by HOLLY Cheman
Excellent people and take good car of your service needs.
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July 2024 by Laura May
Andrew always provides great and quick service. Highly recommended
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June 2024 by Steven vitale sr
They know there stuff. Had a A/C leak fixed it. Prices are great. Will go back if anything comes up in the future.
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May 2024 by Alice Poirier
Great experience.
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April 2024 by Peter Lizak
Amazing service. Fast and friendly at a reasonable price. I will always go to them for my vehicular needs.
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April 2024 by Pamala Klundt
Honest, prompt, does excellent work. Fair pricing!
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April 2024 by lori moriarty
As always Andrew is a positive person he is professional, very friendly and always accommodating. He does amazing work and very good price. I would not consider going anywhere else.
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April 2024 by Debbi Baird
Went to Trackside with our 2nd car, that our son is using. He thought that the brakes might be getting bad because of a noise issue. So, living a few towns away he thought that it would be easier to bring the car to a local national chain car place.
They advertised brake work for a low price of under $200. But... when he bought it there, the "tune" changed to 'you need MORE Major brake work' ... $500 worth!
We told him to wait until Andrew could look at the car.
Once he did he called and said that the brakes were fine but both front Tires needed to be replaced.
It's SO nice to work with an Honest
auto repair company!!
Thanks again!
HIGHEST Recommendation!!
