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December 2023 by Bey Warton
I needed to rent a van and thank goodness U-Haul had one available in my city! I chose the phone check-in and check-out option and it went smoothly! I was super scared of driving the van in the rain but it worked out perfectly fine! My friend and I had an amazing experience! The check-out was a bit complicated though but we got it figured out. The guy at the desk also helped us out in a timely manner too!
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November 2023 by Dian Alma C
Prices are good. Service is alright. I will return here.
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September 2023 by CombatWombat594
The people at this location are pretty friendly. They worked with us as much as possible to make sure we got our moving truck. Didn't try to be sales people either with us and offer this and that. That being said, I always spring for the highest level of insurance, so they didn't have to try to sell me on that. My only problem is that I tried to extend my Uhaul for a period of time (after already having extended the time at least twice already admittedly), the website told me the third time I did it that everything was good, and my new time to drop off was all set up. But the next day, I get a call saying I should have returned my truck 2 hours ago... Not the employees at the locations fault by any means. We got charged for an extra day we didn't even use
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August 2023 by Jason Galloway
This business property is strictly no trespassing. The owner/ general manager as she claims, is a Shih Tzu mixed with a Karen. She is looking for her 15 miNUTS of fame. Good luck anyone, just driving in the front parking lot will start her run to your car with a phone in hand yelling TRESSPASSER TRESSPASSER!! . You have been warned ⚠️ P.S if you are reading this Danielle you need to get some civility and coping mechanisms in place. Your obtuse behavior will bring you only rotted fruit.
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August 2023 by Lucie Bohland
You can't ask for nicer, more helpful people, than Danielle and Donnie! They go above and beyond the usual "Customer Service!"
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August 2023 by M.S. Donaldson
Great service n fair prices
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July 2023 by Google user
You can't ask for nicer, more helpful people, than Danielle and Donnie! They go above and beyond the usual \"Customer Service!\"
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June 2023 by J Bake 330
Friendly and helpful staff, in and out quick.
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April 2023 by Katy Camille
I had pulled behind Goodwill to donate clothing this morning. I proceeded to exit by driving all the way around the back end of the business complex, which included this Uhaul. A lady starts walking toward my vehicle with her phone in her hand. I asked what was happening to which she said I was trespassing and needed to get off their property. Her demeanor was completely uncivil and she spoke to me as if I was committing the worst crime on earth. I did turn around. I proceeded to call the store about the incident. Turns out this was the manager. Apparently they've had thefts. That's a facility issue, not an unsuspecting citizen issue. There is absolutely no visible signage behind the building regarding trespassing or to drive an alternate route. I called a complaint in to customer service for the way I was treated. The general region manager then proceeded to call me and lo and behold, it was the same lady from behind the store. Turns out she's the general manager. I advised there is no proper signage back there to warn otherwise. Her verbal treatment of me was unacceptable. She would not accept any suggestions such as posting proper signage, or requesting that business beside them post signage directing people to exit a different direction. If this store is having issues with thefts, they need to work with their corporation management and lical authorities to put the proper measures in place to deter this. Why don't they have security cameras?? I should not be made to feel like I've committed a crime simply by trying to exit a business park through an area that does not have proper no trespassing signage. She also said that apparently I feel entitled to go where I'm not supposed to. Her arguments back to me were completely illogical and off base. If you don't want people behind your building, post the proper signage. If you want a next door business to try and encourage donators to exit a certain direction, then post proper signage.And before Danielle comes on here trying to talk about how I flipped her off, which I did, it was in a moment of feeling completely upset, berated, and criminalized for NO OBVIOUS REASON. Obvious being the keyword.I am not the only person who has experienced this per other reviews. I hope that Uhaul corporate or local authorities can come up with a solution to this mess which will prevent further incidences like this with innocent people.
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March 2023 by Weaponized Bullshit
Amazing staff very helpful . Plus good prices especially when it comes to storage and renting uhauls I went there a ton. I highly recommend it.
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February 2023 by User Name
Apparently, the parking lot behind the building is "private property". There are no signs posted letting the public know. A very awful old lady employee in a black truck stopped me to yell at me for driving through the parking lot. She was very unprofessional and seemed to be on drugs. She was doing something suspicious in her vehicle and she followed me around the parking lot from the time I pulled around the building to the time I left the parking lot. It was a very strange experience, but it upholds Akron stereotypes. Stay away from angry people unless you intend to take up their ways. Stay away from this area, may she drive her business away and herself off a cliff.
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December 2022 by Andy Kemp
They didn't have what I was looking for at the tallmadge lot, so got switched to Akron u - everyone did a great job
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November 2022 by cn jo
Went to rent a motorcycle trailer and general manager was very rude they need to fire her she is in the wrong business
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October 2022 by Glen
The store is very clean and the pickup truck I rented was brand new, and it was returned washed and spotless. The reservation was made online so it was a fast in and out. They estimated 480 dollars for 1000 miles but they only charged me 425 for almost 1200 miles. If I ever need to rent a truck again i will shop here again
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September 2022 by Mark Anderson
Much nicer than v odem. Happy staff makes happy customers.
