First Bank of Ohio

Banks
Hours: First Bank of Ohio receives mixed reviews from its customers. Many appreciate the helpful and friendly staff, with several mentioning specific employees who went above and beyond to assist them. Customers often highlight positive in-person experiences, particularly praising employees for their professionalism, responsiveness, and willingness to help resolve issues. For example, one customer expressed gratitude for an employee who corrected a car loan problem and eased a significant burden. Others mention that bank representatives are always available and helpful during stressful situations. However, some customers have faced challenges, especially with the bank’s phone system and online services. Several found it difficult to get accurate or timely responses when calling, noting that different locations may answer and that the main office is more knowledgeable. There are complaints about limited payment options, including fees for phone payments and the absence of a traditional payment book in some cases. Technical issues with the online portal and uploading insurance information have also caused frustration, with some customers experiencing glitches and access problems. Additionally, a few customers expressed concerns about charges and the overall ease of managing their accounts remotely. Despite some shortcomings, many customers feel satisfied with the overall service and appreciate the staff’s efforts. The bank’s ability to handle complex issues professionally and its friendly customer service stand out as positive aspects, though improvements in the phone system and online platform could enhance the customer experience.

• 0.15 miles

  

  Croghan Colonial Bank Bank
• 0.19 miles

  

  Old Fort Banking Company Bank, Banks & Credit Unions
• 1.32 miles

  

  PNC Bank Bank, Mortgage Brokers

1. Tiffin, Ohio