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December 2023 by Judy Baldwin
The Verizon Customer Service in Tiffin is the best of the best! I have had the pleasure of working with Heidi, Brendy and Ryley and have been very well taken care of each and every time. They have my business forever!
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November 2023 by Nancy&Jim Jarrett
Heidi was wonderful. Very patient and helpful with us two old people. We are glad we bought our two new phones locally. Thank you.
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November 2023 by Jami Opp
The lady that helped me has been working at this store forever. She knows everything! She’s always able to help me find exactly what I want and answer any questions that I have.
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October 2023 by Leslie Childers
I’m driving out of my way to go to the Tiffin Verizon from now on!! Amazing service, kind and supportive staff, and was in and out in less than 15 minutes!
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September 2023 by C K
Rude and condescending. The guy today spoke down to a family member of mine who’s been with Verizon for over 15 years and made him feel like a lesser person. The way he handled his customer service was downright disrespectful and unacceptable. We have a $400 Verizon gift card and it’s going to be spent elsewhere.
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September 2023 by Nicholas Churchill
I went in to upgrade my wife and Is phones. The two representatives (Sam, and I believe the other was Heidi) within were friendly, informative, and personable.They made easy and fun conversation while performing the tasks to get us through the upgrade process. They also were super sweet to my 2 year old daughter who was with us.Excellent service from both of them and will continue our business through this storefront.
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September 2023 by Mikalyn Wheeler
This Verizon location is fantastic! The woman at the counter knew what she was doing. She said she'd been working for Verizon for 35 years and boy, does it show! My father, sister, and I went in to adjust our plan and see about ways to make it less expensive. She explained everything to us bit by bit and kept us in the loop about what was honestly going to happen with the bill. Talked us through the math of everything and was just - such a sweetheart. I've never felt so cared for and like an actual human being when dealing with cell phone companies! The BEST!
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September 2023 by Jude Dell
The local Verizon Store was great. Tristan was knowledgeable, kind, professional & more than willing to help us set up our new phones. We highly recommend the Tiffin store.
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September 2023 by Brenda Decker
Heidi is the best!! I have been dealing with her for years and she never disappoints!! She knowledgeable, kind and courteous!!
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September 2023 by Katherine DuMond
I had a great experience having the two issues I had taken care of very quickly; Sam was understanding and kind. It was very much appreciated.
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July 2023 by Lisa Lucius
Maverick at the Tiffin Verizon store is wonderful. He made getting a new phone a pleasant experience. Explained my opinions in language that I could understand
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June 2023 by Julian Juarez
The staff was very helpful with getting a new phone for my dad and upgrading my mom's phone. One of the staff, who assume was the manager, even went to the store in Fostoria to get the specific phone my mom wanted while we were setting up the the other phone.
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June 2023 by Toree Williams
We love the service form miss Heidi thanks Best customer service in the world l.
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May 2023 by Nicki Ziegler
It’s rare that you have the customer service that I experienced today at the Tiffin store. Heidi was informative, professional, friendly and knowledgeable. I came in for a phone upgrade with my 3 year old daughter. While my new phone was updating, Heidi grabbed a snack for my daughter to munch on and treated her like she was part of the family, asking her about her day, how school was going, etc. I’m pleased with my experience and will continue to come here for future services. This is the perk of shopping local. Thanks, Heidi!
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May 2023 by Tim Potts
Was having trouble with screen turning off on my phone. We got to the store about 45 minutes before they closed and Heidi had no problem getting us a new phone and setting it up for us. She's the best.
