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April 2024 by Ruthanna M
The cs rep was very helpful and courteous. Very pleased at the service!! Great introduction for your company!!!!
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March 2024 by Joel Taylor
Victoria was very helpful through the whole process very easy
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March 2024 by Jessica
Just rented this unit 4 days ago, still moving stuff in. My husband goes to the unit and the gate won’t open. He calls, no one will talk to him bc they say he isn’t on the account. Nowhere on the application does it ask if I want to add another person to my account. So he calls me, I call them, the lady I talk to is very nice and wants to take care of this issue promptly, she puts me on hold and emails the maintenance person at the unit, she comes back and says that he should be calling me for details. While I am still on the phone with her, adding my husband to my account, he calls. He is very rude, mentioned how he was at home at the dinner table with his family numerous times when he gets this emergent message about the gate not opening at the facility & says he can see the logs that says we got in and out today, which we did not. Just made me feel like a huge inconvenience to him. Then he gets upset with me bc I wasn’t at the property and tells me that I should have someone call that is actually there & I told him I did and no one would talk to him. Then proceeded to tell me that he will be there tomorrow and will look at it then. I’m sorry that I am such an inconvenience, if I had known I would be treated this way I would have paid the extra $10 to get the unit next to my house. Which is probably what is going to happen. Things are really expensive these days you should appreciate the customers you have, we are who pay your salary.
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November 2023 by Lara Jacobs
Victoria was fantastic— very friendly and professional. She waived my late fee due to credit card info being stolen/cancelled with no questions asked, and got me set up on autopay with new card information in just minutes. I’ve been nothing but pleased with KO Storage.
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November 2023 by Amanda Setser
Started off well with great rates but only to come a couple months later and they doubled the rate. Though if you go on and look at their site it still has the the low rates advertised. So beware that they get you in with low rates but within a couple months they will raise them sky high. Also, the security there is not good. There are hardly any cameras around. I went to my unit and found that someone had tried to break into it. There were cuts and nicks on my lock that I had to provide as well as the actual unit lock had been bent. Overall not very happy with the surge in rates as well as the very little security this place has.
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October 2023 by Sarah Ford
Stopped by KO Storage to check out the site. Donna was in the office and more than willing to show the property. Her willingness to show me around and explain things was top notch! More people need her positive attitude!!
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August 2023 by Anthony Roque
Started off with best pricing, then in a few months they will increase your rate despite offering the initial lower rate to new customers. If you miss a payment, they will surely double lock your unit quickly, but will take weeks to remove the lock after payment and will need to be reminded to do so with texts and calls. I missed out on getting some important things before an appointment cause of this. Cramped gravel roads as well. Overall not happy with this location.
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July 2023 by Paul Colton
Easy access and good facility. Best rates we could find in the area.
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June 2023 by Amber McDavid
The best rates around, have been wanting to find a storage unit but everyone is SO expensive. So glad I found KO storage, will definitely be my go to for storage in the future!
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April 2023 by Sheryl Brumbaugh
Donna is truly an asset to your company. She provides excellent customer service and really cares about your well-being.
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April 2023 by Dan The Man
Very secure, clean, and reasonable! Staff is very kind and helpful
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April 2023 by Lisa Allen
My family came to meet Donna when my mom passed and we needed storage for her things after we sold her home. Donna is so helpful and made this so much easier for us. I’m so glad we found her, we’re really happy! Thanks Donna!
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April 2023 by Leyla Khayaliyeva
The person who helped us she was really niceAnd sweet. Her name is Bridget.
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April 2023 by Be Nice
I spoke to Berry and Jim they were the nicest people I've talked to over the phone. I recommend going to this storage unit.
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April 2023 by Amanda Sissom
Donna is amazing!!! Great customer service, very professional! ? ?
