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April 2023 by Susan Werber
My dad passed away March 26, 2023. He lived in Troy, and the majority of his family lives in Maine. They have been so gentle and kind to my sister and I, and his partner out in Ohio. This is the second time I have delt with a major loss, I lost my mother in 2008. My sister, his partner, and I have been doing the most of the preparation, and it's been difficult, with the face that we are several states away and not able to be there physically. The staff here have been so great, dealing with all my questions, and making me feel like my father is in good hands. Thanks so much for making me feel comfortable as best as I can in this time.
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March 2023 by Jennifer Pitzer
They were great to work with at a really hard time for my family, and went the extra mile to help us feel comfortable and taken care of. Can't recommend Lindsay or Jim enough
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March 2022 by Lea Richards
They took care of everything and were kind, generous, and gracious during the process. Couldn't have asked for anything more during a hard time
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March 2022 by Abby Witt
The only reason I am giving this experience one star is because I can’t leave zero. My dad passed away March 26th and this was the closest place. From the very beginning dealing with them was awful. The old man we first spoke with was so hard of hearing we had to repeat everything we said at least 3 times or yell at him making a hard and emotional time even harder. He even joked about needing a hearing aid. If you know you need one why are you dealing with heartbroken emotional clients? We requested a private viewing for his other daughter and sister to have time with him before everyone got there and nothing was set up at the time they told us to be there. He was cremated and we were told it would be a few weeks and they would call when they received them back to their funeral home as they didn’t do it there. His funeral was the April 1st and according to the paperwork his ashes were back April 7th. My mom hadn’t heard anything so she called May 6th and was told his ashes had been there but they didn’t know how long as whoever she spoke with “had been on vacation”. We took necklace urns in that Friday and just picked them up today May 12th, only to be told they lost the check my mom dropped off with the urns. This funeral home has made an emotionally draining time worse than it should have been. I would never recommend or use their services again. I am so disappointed with everything, nothing has been handled professionally.
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March 2017 by Melissa Steele
My family has used this funeral home for many many years. I would not take my loved one anywhere else. They were so kind and gentle and took their time to answer our questions. They did an amazing job.
