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February 2024 by Connie Bruner
We were at your Tipp City store on Friday. We wanted information on showers. You have an awesome employee named Craig. He helped us figure out what we needed. Thank you Craig!
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January 2024 by Edward Magill
Absolutely will never walk in another one of these stores after the service I just got. And the people at the front desk were just rude and didn’t even care to help at all.
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December 2023 by Robert Wiles
Helpful and polite
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December 2023 by K Johnson
Menards refused to honor posted price. When my item rang up incorrectly, for twice as much a the shelf tag was for, the customer service rep checked the price on the shelf and told me they were out of that and told me I grabbed the wrong item. I was skeptical as there were 8 of the same item in that spot. They refused to horror the posted price so I cancelled that item from my order. When I was leaving I saw the employee moving the items to the more expensive section and pulling the lesser price tag. When I asked her, so it was in the wrong spot and was labeled for less, she said no it wasn’t without looking at me and walked away. I guess I am supposed to take photo evidence of every item I try to buy to make sure it is the price advertised since they customer service folks are switching tags after the fact.
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December 2023 by Marian Mote
Would have been 5 star except for Gary, I couldn't find his boss Mandy to explain. Later stopped Garrett and he knew exactly what isle and which side the item was we were searching for.
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October 2023 by Gradie Mitchem
Morgan Patterson has helped me and my Employees out many times navigating the store, and helping us acquire the products we are looking for. she has a bubbly personality that’s very nice to be around! Was very impressed from all times I’ve came to the Tipp City Location and will continue to shop from there!
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October 2023 by J Bird
Their product selection is okay but their customer service needs some major work. Last thing I want to deal with when I'm trying to take care of projects is some young girl with an attitude. Prob wanna work on that...
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July 2023 by Tonya Wilkinson
I bought a lawn mower and it was defective and they would not take it back. The reason was because I had oil and gas in it. I had to ride and find a dealer that would fix the mower under warranty. It has inconvenienced me because that mower is at the shop for 5 weeks. Now, I have to pay to the grass cut. A brand new mower. The brand name was troy built. Had I known this I would have went to a dealer.
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July 2023 by james skinner
I purchased 5 pallets of pavers and a skid of sand for a fire pit. The driver told me Menards policy of first asphalt or gravel surface. I only discovered that policy this morning when I asked if he would move them to the back (more than 150' from where the work was being done). He was in a bad mood, I was in a bad mood and angry. He told me he'd move them where I wanted for $10 a skid. I told him to follow me so I could show him where I wanted them and he exploded (we both were loud at this point, I was angry at Menards, not him, but he exclaimed "I own this trucking company and I won't be talked to like that, I told him to take the delivery back and then changed my mind. The landscapers are starting on my fire pit on Friday and I couldn't get block delivered by then, so I told the to put them where he wanted. He interrupted me to again remind me it was his trucking company and he refused to drop it all off. I walked away and called Menards to inform them of this. He heard me complaining to the manager about this and decided he'd best pull them from his truck. he placed them on my driveway and left without speaking to me.My wife called the manager of Menards and when it was obvious that the manager Patrick was indifferent, she asked for the name and number of his boss, he overheard an angry comment from me, and promptly hung up on my wife. NEVER NEVER NEVER AGAIN! The 2nd photo shows the distance to the back of the garage (the fire pit will be about 50' behind it) the 1st shows the name of the trucking company
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July 2023 by Vida Albert
Darrell the flat bed delivery driver left a pile of pavers in the driveway in a place very inconvenient for our family. We even offered extra for him to put the bricks in a different place. I am a quadriplegic veteran who rides a scooter in my driveway to access my yard and Darrell blocked it off, so I now have no access to my workshop, driveway or back yard. Long story short, the manager at Menards was unsympathetic, unmotivated and impotent to correct the situation... NEVER AGAIN will we order anything from Menards.
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June 2023 by Gorthos Thralite
2 different employees walked away from me when I tried to ask where something is. I'm also tired of going to a store to be told that it has to be ordered online the only place they seem to offer a selection. Plus the chair I bought from here is falling apart after 6 month's.
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May 2023 by Grant Summers
I have been going to the Tipp City Menards for years now. I just love it. The other day I was in there looking for a tree I had seen a few days prior. It was sold out. I asked the nice lady tending to the plants to help me figure out what kind of tree it was so I could look for it at other stores. With no more than a brief, redneck description of this tree, she figured out what kind it was very easily. Then she spent 15 or 20 minutes calling other stores, texting people who worked in other departments, trying to find me this tree. We didn’t end up finding it. But I left with the name of the tree and a sku number to use at other menards if I wanted to keep hunting. Thank you Theresa! You are holding it down! Menards is the best! Better service. Better quality. Better in every way.
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May 2023 by Lakishia Shepherd
Definitely a Regular go to for my family and I . Usually get our bird food and dog food also found what we needed for our rain barrel.
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March 2023 by Katie King
We cannot speak more on the kindness, helpfulness, and hard work that came from an employee named Kathy Fulton. She was hauling a load of pvc pipes completely across the warehouse, obviously needing help. As customers we observed she walked by 4 male coworkers who watched and didn’t offer any assistance. We ended uphelping her move the pipes across the store, while other colleagues just watched. A manager showed my boyfriend that the pipes go to the outside lot by the corner, watched him carry the whole load outside. In my opinion, this manager should have said, “I’ll take it from here thank you for the help.” But no, he just watched. 5 minutes later we passed him scrolling on his personal cell phone. Kathy made our trip to Menards memorable, but management needs some coaching on employee and customer care.
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March 2023 by Nathan Wise
Great service and always find what I need. And the prices are pretty good on many items. I bought a fire pit from them and it is sturdy and seems to be really good quality.
