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October 2023 by amanda vaughan
Scott was great; he helped us find the perfect jacket. Exceptional service.
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June 2023 by Na'Kayla James
I’ve always loved purchasing A&F clothes. The quality is top-of-the-line. However, the customer service has not been good at all lately. I've been in customer service for a long time and this location is not meeting the minimum requirements. No one speaks to you. If you ask for help, staff members will send you looking for someone else in the store, or they have an attitude. No one really asks if you need any other sizes while you're trying things on. I even ordered something online and called several times to check on my order. A woman had me on hold for over 20 mins, and then a man picked up the phone (by accident) and apologized for the inconvenience. He ended up telling me that my order wasn't ready so I just ended up canceling it. The sad part is there are normally at least four employees roaming around the sales floor.
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June 2023 by Izdhar Hrb
The staff there unfriendly and unwelcoming. They are a shame to this brand. Because I’m non native English speaker they think I wouldn’t afford it ? closed mindset I can buy your whole brand. I prefer ordering online.
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May 2023 by cold Heart
The staff there unfriendly and unwelcoming. They are a shame to this brand. Because I’m non native English speaker they think I wouldn’t afford it ? closed mindset I can buy your whole brand. I prefer ordering online.
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May 2023 by A S
Poor service. They never smile. I don't feel comfortable when I’m showing
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April 2023 by Nick Fuzinski
Even though I’m 34 I think Abercrombie was the best back in 2007 when I graduated high school the polos I just feel like they got cheaper but I completely get it. I miss the old jeans and everything but I heard a rumor they might be coming back that would be awesome.
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December 2022 by Mellisa Richards
Staff was helpful in finding jeans to fit my string bean 10yr old. I appreciate their efforts and patience very much!
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November 2022 by Brandon Harter
Such an amazing store. Extremely friendly employees, Excellent customer service.. and Amazing deals!!
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November 2022 by Phuong Vo
I have a store return today and Tyler is really helpful! Everything is super fast and easy!
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October 2022 by Charlotte McArdle
I went in to ask about a jacket and they were rather rude about it. They acted like just because I didn't dress like them that I was below them or something else. I hate shopping here and only ever go if I see the kind of jacket that's similar to one I bought years ago. Smells horrible because they spray to much perfume or something.
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September 2022 by Kylee M.
I attempted to get a price adjustment regarding a $90 dress I had purchased 1 week prior and it now being $45. The worker was not helpful and seemed to not know store policies (although said she was a manager). She did not help me and claimed she couldn’t price adjust because the purchase had been over 1 week prior. I then asked if it would be ok if I physically brought in the dress, returned it, then bought it back at the discounted price and she said yes…. Makes no sense to do that when I had the receipt in hand at the moment. To price adjust is to do the exact same thing. This was within 30 days of return / exchange and I did find a policy stating you have up to 14 days for price adjustment. All I can say is American Eagle has never given me trouble for a price adjustment with just the receipt in hand… ??♀️ Customer service really does make or break stores. This isn’t the first unpleasant encounter with an employee at A and F.
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June 2022 by Bobby Cullen
The only thing good here is the fierce cologne. The shirts aren’t that great anymore.
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April 2022 by David Seman
I would rate a 0 but that's not an option. This place will discriminate you head to toe - if you are not perfect in their eyes, they don't want you in the store shopping the clothes. Absolutely disgusting place.
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October 2021 by Ronaldj Ortega
The best. Efficient, knowledgeable, attentive staff. I shall return.
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July 2021 by wendell Doe
Love the women's perfume selection and all the clothes are so soft
