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September 2023 by Karissa G.
Absolutely do not recommend MedVet in Toledo, OH. The most ignorant, uneducated, careless people Ive ever encountered in my life. I have a pug that they severely neglected while in their care. We brought him during emergent circumstances in severe pain, breathing difficulty, and lethargic. They made sure to let us sit in a room for 2.5 hours alone with zero care Or urgency. He soon became unconscious and started to lose control of his bowels and bladder. We let them know what was happening and they told us it was because he was in pain. They then told us they were going to wash out his ears, gave us a pain med and told us to bring him back if he stops breathing. 10 minutes down the road he stops breathing. We bring him back, they take him in the back room and 10 minutes later they told us he was dead. Needless to say these people deserve a special spot in hell. I hope others see this to avoid the same mistake we made which was taking our poor dog to these horrible people.
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March 2023 by Kelly N.
traveling through Ohio 5am on a Sunday. I called with a dog having an allergic reaction. they had me checked in and my dog treated in lees then 15 mins. they are awesome!
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December 2022 by Lissa N.
We have now taken each of our pets there at least once. Every time, they have been overwhelmingly caring and got us seen rather quickly. When my oldest dog was faking an illness, they took it seriously and ruled out everything they could to set my mind at ease. When my youngest dog grew an insane abcess overnight, they got her in and out of surgery so fast and even sent her home in a little blanket that she is obsessed with to this day. And lastly, when our cat passed suddenly and there was nothing to be done, they were so sympathetic and helpful with options. They even sent us a condolences card. They may be pricey, but emergency care is always pricey. I'd trust them with my fur babies any day.
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October 2022 by Hadi T.
They just want money! They are so rude, and prescribed all these medications that my dog does NOT need. I ended up getting blood work and X-rays done somewhere else and he was COMPLETLEY FINE. They want you to a sign up for their CREDIT CARD? MY DOG IS SICK SND THEYRE SELLING A CREDIT CARD? They are unprofessional and rude. I overheard them talking and they talk crap about their patients and customers. So rude. And they charge too much for nothing.
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January 2022 by Shyla P.
I brought my 2 yr old cat to the Douglas rd Toledo Oh location on January 2 2022. Our cat had labored breathing and rapid heart rate. She had not been acting like she felt well so i was very concered. I was hopeful you could help her/us. We could not go inside so i dont know what you did as far as examining her but i was told she was given oxygen. The staff kept in contact with us thru phone and updated me with the obvious observation of breathing complications and rapid heart rate. You did not give us a cause or a reason for this. Then the vet told me over the phone that they could do xrays and bloodwork to find out why this was the case but it would cost $700+ to proceed. Of course looking at my sons face in tears we would have done anything for her but i didnt have that money upfront. I expressed that i dont have that money right now. Thinking back you could have offered that i could make a payment now and pay a little at a time. Once the vet heard my response to no money her next thing she said was "well ok are you in the parking lot for release of the cat"...I was god smacked and in tears now. I had told you that i could not get her into anywhere else for i tried other places and they had no spots available. You knew that you were my last option for the day. So instead of being a compationate person with love for animals, uou were a money greedy person that no longer had time for us and wanted us to just come get the cat and pay $100+.for visit. I picked her up and returned home. Our cat lyed on our floor in distress and sufered with discomfort for the remainder of the day. My son watched her get worse right infront of him. He is young and this was traumatic to all of us. I put our cat in bed with me so i coud keep a close eye on her and lost hrs of sleep. The next morning I got up early and called a place outside of my area through word of month and referral for no one could believe what i went though previous day. I told them what happened and they couldn't believe i have had to go through this and told me to get there asap. When we arrived and they greeted us with urgency and warmth and compassion INSIDE THE FACILITY NOT OUT IN A COLD PARKING LOT FOR 2 HRS! We sat inside the room with them as he examined her. They did exrays and vitals. The vet had true concerrn and compassion. He gave our cat pain relief and oxygen. For the 1st time in 2 days our beloved pet was comfortable instead of suffering. Upon further examination he noticed she had no blood flow to her extremities and was now dying. He asked us questions about the day before care recieved and the moment he heard it he shook his head in disbelief. He couldn't hide his thoughts on what you did. The fact that she still was able to walk and communicate the day before means that you could have done something to prevent such an awful prolonged agonizing suffering way to go. If she could had been treated the day before there was a chance of survival. Not 1 time did the vet ask for money, not one time did he not call her by her name, not one time did i have sit in the parking lot clingy to hope. Her heart just couldn't go anymore. After seeing her suffer for 2 days and it was too long to go without blood flow we made the painful awful decision to put her to sleep. They gave us alone time with her before she was euthanized. They hugged us and consoled us and still no talk of payment. We left with our beloved pet in a blanket in a box. His offices response to us was this "No payment should be neccessary before treating an animal in need of life saving medical treatment" this is how a real animal lover is to me. We did pay them tho, we paid $82 for the pain and comfort medicine, for xrays and diangnosis. I cannot believe you and you facility!! It has been a few days now and upon sharing my story with others in our community and social media, I realize now that i made a terrible detriment mistake wasting precious time at your office. Not 1 good review was given to me about Med Vet as far as cost for care. I will make sure that not o
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November 2021 by Eldi D.
I brought my dog here for help, 11 hours later he is dead . "This office goes by several names but 1 address." I took my buddy here, I was asking questions about my dog's triage and the vet said she felt confronted by my many questions. I have no clue about my doggies condition after a long period of time and was very worried. I called and asked my husband to try and help my dog because I got the feeling he might be able to help him . So I went home leaving my dog at the vet in their care and He returned to the vet. I left my dog there thinking he was being given emergency room treatment, I put my faith and my dog's life in her hand's and the decisions about my doggie's care to my husband. She never said my dog should stay. She said he will feel better after the medicine they prescribed but didn't dose kicks in. They told my husband to give him the first dose after we took little buddy home. They didn't even give him any life saving medicine. So we did, we gave him the prescribed dose as soon as we got home. a few hours later I called MEDVET back with questions because i felt he looked much worse, much worse. I was told that she didn't leave any notes and had left for the day. I would need to bring him back in to see another vet if I had any questions. He didn't receive the care he needed, the reason i took him there. They didn't even take notes. We returned to the vet, "My precious little buddy and I" ,after he really took a bad turn.. He died. I didn't know he was dead. They gave him a box with his name spelled on it That was it. The doctor should have kept her personal feelings out of it, She kept me from being able to communicate with her by not allowing me to ask her questions. Not allowed to express my concerns, Not allowed to beg please save my friend . He is family, I am super offended and hurt . This veterinary emergency care did NOT provide emergency care I am sure they will have some sort of explanation as to how they care and why My dog was treated this way. I AM DEVISTATED.. , I will never get another pet if it means this is the only 24 hour animal hospital available. I cant recommend this place. I wish my actual vet was 24 hours, BUT, now i don't need a vet who absolutely loved my dog. I just know that him and all of his staff are sad today after hearing the news and how this visit went. . Everybody loved my dog, everyone. I can still hear him and I don't know how to handle this heartache And after the fact... The staff at MEDVVET has the nerve too apologize because they say she can be blunt. Maybe she should be more compassionate and treat the animals with love. Maybe she should work in another field entirely. One that need's people with a cruel heart. And for being an animal emergency room, i am surprised that they did nothing to save my dog in the cruelest manner possible. They are NOT what they claim to be. ZERO STARS
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October 2021 by Nathaniel M.
We brought in a cat. They had just done the procedure outside with a cat only in the kennel and freaking out. Our cat had escaped. No precaution was taken when it was common sense that a scared and frightened cat is going to run. The tech was not held responsible and the cat had run out onto the highway. Please don't bring your loved ones here if you want the best care for them, this place is s****
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October 2021 by Rachel P.
I recently brought my pet in and I was highly disappointed. Not by the nurses, but by Dr. Bean. The nurses were very sweet, but when talking to Dr. Bean, he questioned why we brought our pet in if we didn't want to immediately start medication. Personally, I found this extremely rude and his tone sounded almost sarcastic. We called prior and the nurses recommended we brought him in. We were concerned about our pet's health. I believe that consulting with our primary vet would be a good idea before starting a medication without knowing all the facts. Otherwise, the care was great. I just expected there would be a little more compassion and a little less sarcasm.
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July 2021 by Rebeca F.
Updating because after reaching out with my concerns they did make it right with me. Still an unfortunate outcome but I do believe they did their best and really cared for my pet.
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June 2021 by Lori E.
They killed my dog. I'm not sure what else I can say, except I'm heartbroken. My dog developed staff after his surgery.
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May 2021 by Amanda H.
The care was fine the price however is ridiculous. For visit, X-ray (which gave no answers) and fluid (under skin not IV) over $500. It's sad really, an average person has just as much love to give a pet but legit can't afford medical care and would be considered a bad pet owner for the financial short comings.
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March 2021 by Sarah H.
I brought my cat, Piper, to MedVet this past weekend because she was having terrible trouble with her breathing and we didn't know why. Her own vet was at a loss and wasn't able to get her in that day. I've seen other reviews claiming that this facility leaves people waiting for hours to take or care for their pets, but in my experience we called ahead with our ETA and they had someone waiting to come get her from my car and care for her immediately. I believe that my cat received excellent care. She went in refusing to eat and barely able to breathe and came out alert and responsive. They also did testing to try and determine the cause of her problems and ultimately it looked like cancer. The vet warned us that taking her home would probably lead to a swift decline in her health and they were right. Piper's breathing issues returned and she couldn't sleep all night. When she was discharged they told us that we could bring her back if she was in respiratory distress again, but we knew that she wasn't going to get any better in the long run and we didn't want to prolong her suffering. Ultimately, we helped her to peacefully pass on with her primary vet this afternoon. I am heartbroken by the loss of Piper, she was only 5 and was one of the sweetest cats I've ever known, but it helps me to know that she was in good hands in her final days. When she came in they offered me several treatment plans with varying prices points. Ultimately we paid for her to spend a day with MedVet so that she could have some oxygen and testing done and I don't regret it because it allowed her to have a more peaceful end to her life. The whole staff was wonderful, despite their Covid regulations, when I asked if I could come in and say goodnight to her before driving home, they allowed me to do so. They were patient every time I called to check in on her and even sent me a photo so I could see how she was doing. Ultimately, I think MedVet is what it says it is! They are an emergency room for animals, ERs for humans are expensive and so are ERs for animals. ERs for humans treat their sickest patients first, and so do ERs for animals! So, if you have a pet in dire need of help this is a good place to go, if your pet is just under the weather then find or wait to see a regular vet.
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December 2020 by Jane A.
Please avoid this place like the plague. DO NOT take your dear pets here. They are cold, con artists. They overcharge and do not do much to help. My pet passed away just a couple days after having been in this place for care. My advice is to try with your trusted local vet to see if they can help . This is not a pet hospital. This is a glorified vet clinic that charges 10x what your local veterinarian would. Wished I would have tried first at my normal vet to have electrolytes given to my pet. I think that would have possibly helped my loved one quicker. I repeat do not go to this money grubbing place, they are only in it for the money and don't seem to care much about the animals. if I could give it negative stars I would!
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November 2020 by Asmaa A.
My cat was diagnosed with a disease that I could not help him with. I did everything I was told to do by the doctors at MedVet and it still did not help. After taking him back for the third time, I was told he was completely backed up and the only option help him was a $3000 surgery that was not granted to solve the his problem through the rest of his life. I called them and spoke to them about payment options because I am a 19 year old college student that doesn't have that type of money. They were completely unwilling to help. I didn't have very many options being that it is a Sunday and everything was closed. They refused to do anything for my cat until they had a payment method on file. This did not make me feel like they cared about my pet or me but only about getting their money. I ended up having to put my cat down which was very heartbreaking and hard for me. It did not mean anything to them, he was just a bill to them. He was just money. This is not what I look for in a place that should be helping me with a hard time and a death. I'm disgusted and disappointed.
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November 2020 by Jeremy O.
I would give this negative stars if I could..I wouldn't recommend this place to anyone.. I took my dog there because my vet was closed, because of COVID they came to my car to get my dog while I waited in the car which was fine. They called me right away to ask me questions about my dog and would be in contact with me to keep me updated on what was going on.. meanwhile 2.5 hrs later I haven't heard anything from the vet when I called to find out what was happening and was informed that my dog was resting in a cage and hasn't been seen yet but the vet would call me in a minute.. 15 mins later the vet called and said she wanted to take x-rays and I replied I just wanted my dog and was told he would be discharged.. 30 mins later I had to call and ask where my dog is and that I wanted him now... 10 mins later they brought me my dog and a bill for $120. This place should be ashamed. Do not take your pet here
