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December 2023 by Cynthia Allen
Booked a ride that took over a half an hour to get to our destination. Received the text let the resident know that the cat was outside. Resident went to the front. There was no cab outside at all called black-and-white back and said they were out there for five minutes, this resident desperately needed to go to the hospital to check on his painful knee pain. I truly believe there was never a black and white cat outside. Waiting on this resident. Poor service for cab service.
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December 2023 by Christopher Cerda
Rude drivers!!! There vehicle's always smell awful. Last driver I had left me at my stop after telling me he was going to wait. Took me a hr to get another cab! Unprofessional and take advantage of people who rely on their services. Unacceptable and disappointing. Do better!
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November 2023 by Jai Rain
Driver asked for personal birth date. I needed permission from my supervisor, but he didn't want me asking them and angrily pulled off. He claimed he could wait 10 min for me to return, but he didn't wait if I was gonna ask about giving my birthday. My supervisor said they wouldn't give my birthday, and suggest that I don't either. So I didn't understand his anger. I rather sign than leave my birthday. Thanks
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November 2023 by Moni w
It was raining earlier today and it surprised me to find out the vehicle behind me was a B+W. Whoever had cab number number 206 at 11:35 this morning on Reynolds Rd near Airport was very inconsiderate with their driving. We were at the light turning left from Southwyk Blvd to Reynolds Rd and the car behind me gunned it and I thought they were going to rear end me. They were so close I could not see their headlights in my mirrors. They also thought they would make me go faster by lunging at me as they not could not go around due to traffic in the other lane. Once that lane opened and they could go around they sped up only to get the same stop light I did. S M H ! You would think as a company representative you would have more thought about your presentation and consideration being behind the wheel of a car.My dad drove for B+W in his off season. That was years ago and when they were located on City Park. He would have never thought to have done this and would have been safety aware.
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October 2023 by Wayne Burk
They were pretty quick and the driver was nice. But unfortunately when I got to my destination I realized I dropped my wallet at the hotel where they picked me up and when I called to see if they could come right back and get me and take me back to get it then bring me back to where I needed to got they said they couldn't pick me up for no less than 45 min when they literally just dropped me off less than 5 min. So that wasn't very good. But good service in all I guess.
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October 2023 by Sarah Camp
During our drive our driver was very nice and friendly. About 10 minutes after we arrived at our destination we realized that my husband was missing his phone. I called it several times thinking that he had set it down and misplaced it. A couple of hours later we got a call from his phone and it was the driver calling to letting us know she had found the phone in her back seat. She said that she had a couple things she was getting at the store and that she would meet us in 20 minutes at the gas station down the street. We walked over to the gas station and waited a half an hour and she never showed and never called back. Now we don't know how to get the phone back and it's very frustrating.
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October 2023 by Christina McCain
I usually drive myself to the Detroit airport. Choosing Black and White was a great decision! My driver, Art, made me feel safe and was very friendly. I will definitely book with you again.
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September 2023 by Donald Carino
Very smooth and simple process to make arrangements. Ted, my driver, was a real pleasure and was on time. Would highly recommend both B&W as well as Ted. Thank you for a very enjoyable experience
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August 2023 by Dawn Bell
The transportation is not for me. It's for my son Nathan , however, I think you guys are doing a good job!! Mainly because I will get a text stating what is going on. Love it. Thank you for letting me know that ❤️
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July 2023 by Kyle Rieman
UnreliableThey are either religiously late, or like this morning they were 25 minutes early for my scheduled pick up trying to rush me out the door. How can you be a professional business if you lack all punctuality.
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July 2023 by Leo_Zero18
Driver was very polite and on time .. always a nice trip when this driver is the one transporting me. Him as well as Maggie I believe her name is. Thanks so much .
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July 2023 by Wendy
Jason was a fantastic driver. His car was well cared for, clean . Jason was very friendly. My daughter has hard time socializing. He spoke a lot getting her to talk and smile big. I appreciate his sweet demeanor. Would love to ride with him at anytime.
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July 2023 by Wendy Kruse
Jason was a fantastic driver. His car was well cared for, clean . Jason was very friendly. My daughter has hard time socializing. He spoke a lot getting her to talk and smile big. I appreciate his sweet demeanor. Would love to ride with him at anytime.
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July 2023 by Drea Cain
The only good part about using this service, was the driver. He was really cool and also helpful.When you receive a text, to hold your taxi by paying online, NOTE...... They charge you double and HOLD double the amount of the ride. It took me 4 days to get their hold back because I got a taxi on a Friday...I really needed that money over that time and when I tried to call, they sent me here and there until I kept calling and got someone in charge at black and white. He was kind and trying to work it out, but I seriously don't recommend it.Lyft/Uber you pay a fee immediately and that's it, that's the ride. Taxi's should be the same way in 2023.
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May 2023 by Kathy Pultz
The drivers are very friendly. They carry-on a very nice conversations with me. They make sure my chair is strapped down good. Always punctual. Always happy with my rides ❤️
