-
November 2023 by Paul Ellinger
I was driving down from Michigan to judge a singing competition in Indianapolis this weekend when my wife called and said, " Paul, you forgot your shoes." She told me to find the nearest DSW location and I did and I'm glad I found this one. Shayla, who worked the register and price checked a pair of shoes for me, was wonderful as was Shayana who was so genuine in how she greeted me when I came in the door. And Sarah was there stalking the shelves and making everything look amazing. Thank you DSW!
-
September 2023 by Evan Boucher
Great selection of popular brands. Can find almost anything you want there.
-
September 2023 by Kali Kowalski
Found the shoe I wanted. The only two boxes in my size had one missing. I assumed that if that's the case, they must have them in the back. So, I brought the box up to purchase it. The girl behind the counter asked me, "Did you check all the other boxes to see if it's in there by mistake?", to which I replied "no" and paused. I guess I wrongfully thought someone would assist me with that. So, I took the cue and went back and proceeded to search the ten other boxes, pulling each out one by one. When I was on the last box, the girl finally came to the aisle to assist. I guess she noticed after the time period I was gone that it was no easy task? She then offered to call another store or order them, but the experience was so terrible I didn't want to bother. So, come to find out they didn't have the perfect shoes for my new dress AND terrible customer service. This experience was terrible. I won't be back, and I definitely won't suggest this store to anyone.
-
July 2023 by Sherri Brogdon-Soster
Very disappointing recent shopping experience at DSW on Monroe street. Went looking for a pair of shoes for my adult child that had very specific requirements as they were in a wedding party. Could not find a single person to help or even ask a question of. The only staff person I saw was very busy ringing up customers.I use a walker for mobility issues and the store was such a disaster there were whole sections I could not even begin to get too. Boxes, shoes, socks and other items covered the floor making it impossible to navigate. Huge disappointment. I will not return.
-
July 2023 by Pat Lindner
It's a decent place with a lot of choices. If you have any questions though, there doesn't seem to be anyone to ask.
-
July 2023 by Leonard Doton
Great selection but very few men's wide
-
May 2023 by Brittany
It was a little messy but I'm going to attribute that issue to people who don't know how to put things back from where they get em. Nice prices for wide variety of shoes.
-
February 2023 by Angel Fisher
I like DSW but will likely never return to this store. Management needs to learn how to speak to and treat customers.
-
February 2023 by Amy Sue Nylander Van Walsen
The customer service at this DSW is outstanding, from the people that greeted us upon entering to the final sale at the register. The shoe selection? Well, I have big feet, and I find more choices in the clearance section than anything they have on the floor. I was very surprised at the prices on the markdowns, they really didn't have much in the way of any great deals. Huge markups versus small markdowns. Guess I'll try again late spring...sigh.
-
February 2023 by Jana soltman
The store was not clean. There were open boxes on the floor in every aisle of ladies shoes. No one offered to help me. There were stacks of shoe boxes in the entryway. It looked like they were reorganizing. The entire time I shopped the 3 employees chatted. No one touched any of the disarray in the store. Not likely to return to a DSW.
-
January 2023 by Luis Gomez
Good shoe store. It could be a little cleaner, last time I was there a lot of boxes and shoes were on the floor of every aisle.
-
January 2023 by MONA
Love this store. Live over an hour away, but will def stop when we're in Toledo. Helpful staff
-
November 2022 by rachel Petruso
Cashier pulls out Literally an 8x10 sheet of paper listing all the brands EXCLUDED from using the coupon they sent me....please don't send me the coupons if I can't use them in your store.
-
October 2022 by Angie Z.
*GREAT PRICES*CLEAN STORE- 5001 Monroe St. Toledo, Ohio*PERSONABLE STAFF*FANTASTIC SELECTIONMy daughter loved the help she received in picking out her Cole Haan’s Knit OG Women’s Oxford shoe. The shoes are very comfortable and go so well with her black suit and with her jeans! Thank you!
-
August 2022 by Cherice E
I usually ALWAYS find something when I go for "therapy" but they had nothing for my liking ?