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October 2023 by Amanda McClure
Absolutely outstanding service! The dealership worked as a team to care for us! We needed something very specific and Austin and team helped us order what we wanted, no pressure. Absolutely amazing customer service— we will only be going here in the future— and sending all our friends and family!
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October 2023 by Melissa Jambor
We bought a vehicle from their used car lot a little over a month ago do not recommend. It has been in their shop three times. There was a 30 day warranty on the vehicle. The last trip they kept it 2 weeks just long enough to run out the warranty repeatedly telling us they were working on the vehicle and that everything will be taken care of. When we picked it up they used 3/4 tank of gas and about 700 miles so I think they loaned it out instead of fixing it. I got half way home and all warning lights were back on ! ( check engine, abs, park break , and traction control). This is uncalled for we had the car 24 hours before problems started and we would not be so upset if they would have been honest and actually did the work to fix it like they said but instead they lied over and over again!! Buyers beware they operate shady!!
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October 2023 by Christy J Lopez
Thank you each and everyone.Chris Stefanko sold me a beautiful vehicle. His fellow colleagues treated me with such respect and gave me back my integrity."God bless you all"!
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September 2023 by Brandon In h TV CD DC
Chris was very pleasant. Very upfront and open about the process and what not to do. Left in a very good car and didn’t feel like I got duped.
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August 2023 by Amber Mugler
Tiffany was an amazing help. Alot of dealerships wouldn't give me a chance but she worked with the finance manager to get me approved right away and gave me several vehicle options to choose from as well. I'm so grateful she was so ready and willing to help me and in the end had me driving off the lot in a (new to me) vehicle with a decent monthly payment and being well informed on all my different vehicle and financing options. Thank you for the wonderful experience Tiffany I will definitely be referring people to Franklin Park Lincoln.
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August 2023 by Andrew Harrison
This was, by far, the BEST car buying experience I’ve ever had. Everything was simple and straight forward. No pushiness, just a salesman who listened to what I wanted. It was refreshing to not have to deal with a finance person. I am thoroughly impressed. I also LOVE my new Lincoln Nautilus.
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August 2023 by Jayla Few
I bought a car from Kelly at the used lot and my experience has not necessarily been a good one. I've been tossed around in circles and I was sold a damaged vehicle. I feel like if you're spending 15k and over on a vehicle that it should be clean at the least. My vehicle was sold to me on empty and with cat hair, dust and debree all inside it. It took me over two hours to just clean the inside. I can't even clean the outside because i'm waiting for the dealership to fix the mirror they TAPED ON. I've called to speak with a general manager and keep getting told he is unavailable. I was promised to have my side view mirror replaced a week ago and yet I've been forced to drive without it because they keep sending me in circles about when they plan to fix it. They were trying to have me leave the lot with nothing. Which is SO SO SO dangerous. I'm at this point where I am so frustrated with the customer service. They rush you off the phone and they're missing some key steps of service. I don't feel welcomed or that my money was appreciated and at this point I wish I would have purchased from a different lot or from a salesman who actually cares about me and my service. I'm not sure if they are under staffed or what but I literally had to beg for an update about an issue that wasn't my fault. I will NOT be shopping here again. I've been a salesrep at a dealership and I know for a fact that we wouldn't have treated our customers the way I've been treated at this lot. I shouldn't have to be the one constantly reaching out for updates and then subsequently getting ignored. I have receipts as well. If I don't hear from a general manager about my concerns, I will be reporting to the BBB because this isn't right. ONE BIT
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August 2023 by Ron Brooket
We had a great experience buying our Lincoln nautilus from Franklin Park Lincoln Inc.! Austin was very good to work with. He was very knowledgeable of the car and it was a very smooth transaction.
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July 2023 by Jean Bockover
Very friendly and came through with everything promised. I would tell everyone looking for a new Lincoln to check out Franklin Park Lincoln for their next purchase.
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July 2023 by Lisa Webb
Fantastic customer service! This was my best experience purchasing a vehicle. I will definitely be going back.
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June 2023 by Jayme Bodi
This was our first experience with Franklin Park and it outweighs all other dealership experiences we've had in the past. Our salesman, Austin Phillips, was extremely knowledgeable, helpful and very friendly. And best thing is there was no pressure to buy. They don't come at you like you're fresh blood! We are very happy with our Lincoln but even more so with the guys in sales, the cleanliness of the dealership AND the selection of vehicles. I don't expect to purchase a vehicle anywhere else in the future.
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May 2023 by Chris Wade
Car broke down right after I signed the papers... Tried to return it but there's "No cool off period". Got it fixed but the engine light just stays on... Not to mention the horrible interest rate... I don't think air conditioning is too much to ask for in a 18k vehicle either...
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May 2023 by Tasha Pesina
Tiffany Garcia has went above and beyond to help me get a car. I recommend her and this place to anyone. I'm one satisfied customer
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March 2023 by Froggie 8810
Christopher Stefanko is a great person, very friendly and down to earth. Chris made everything very understandable and walked through the whole situation, especially this being my first vehicle from a dealership.
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February 2023 by Jeremy Wamer
Tiffany was very helpful getting a car, Kelly made sure she found the best deal. Will definitely work with Tiff/Lincoln again.
