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March 2025 by Benjamin Harding
Olivia provides top notch service at this location. Thank you!
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March 2025 by Mya Crawford
I bought a PlayStation 5 controller online for $74.99. I went into the Monroe store to pick it up. When I got home I noticed on the box that it was actually $54.99. I called to see if I can possibly get a price adjustment, and they said no. I asked why, the store manager "Joe," said that the price is $74.99 and they never changed the price tag back to the original tag. So it still had the old tag on there that said $54.99. which is not my fault that they did not change the price tags. I'm just requesting the price adjustment. And they're making it very difficult. The store manager customer service skills were awful and I believe that she should not have that position. She did not even take the time to figure out what the problem was she just said they didn't change the tags and oh well... If I can give the store less than one star I would purely because of their customer service.
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December 2024 by Enad Tayeb
Came here to GameStop and spoke with the Store manager , who try to act like she’s nice with rude comments. wasted $60 on a used controller that I had to buy twice and when I came back the store manager told me nothing they can do and I basically should’ve read the receipt and all the policy , don’t waste your money on GameStop , go to Walmart or Best Buy better deals, and they honor they warranty .
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December 2024 by Carl Collier
Last great used game store. Although it doesn't seem like they don't care about games anymore. The new price for pro is just crazy $25. You refused the price yet took all the best benefits away. Staying with 10% off used. With the horrible amount you give to trade in your still making a killing giving your pro members a better deal than you currently give. And pro days which turned to pro weeks are even more of a joke. This used to be something to look forward too, it was like a black Friday deal and you would even impulse buy, but now it's a random sale of stuff that you have too much of like clearance merch. I have been a member of pro since way back when you had a card that you printed the label on and was proud of it, back when you mailed game informer (not had a option) and you couldn't wait for the next, but this is the end of the line. Unfortunately you lost for values and we have this. Once the current subscription ends. It's over
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December 2024 by Lina Loera
Absolutely terrible, spent almost 25-30 mins here in the store, the workers are slow, they take forever, we were behind on costumer and took forever for this one customer. Wasted my time here.
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May 2024 by Matt Thompson
This is my favorite GameStop out of all their stores in the Toledo area. The employees are always so polite, helpful and are very knowledgeable about anything game/system related. It's one of the busiest stores but they never rush you out,, you actually feel welcomed. It's really appreciated.
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April 2024 by Tater
Went to the store and made sure to check online that they were open before I went. When I got there the door was locked and there was no sign saying they were closed at all.....quality of this store is nothing like I remember a couple years ago.
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April 2024 by rose small
Only wanted to offer me $8 for a control they're currently selling for $159. It's not cool since we've been a loyal custom for years.
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March 2024 by justin miller
Had an ok selection of games and consoles and a decent stock. I'm not sure who is to blame gamestop or the manufacturers but it would be nice to have the option to just buy a console, not a console with a game I don't want. In the end I feel like I ended up overpaying, and their membership with the points is garbage, don't bother getting it.
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November 2023 by Johnny H.
Harassing your customers is a quick way to lose them, your employee with the colored hair needs to learn some things about customer service, you lost this long time customer today.
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September 2023 by Nathan
I was searching all morning for a pretty obscure item. I was going store to store with no luck. However, this crew helped me finally find it. Thank you GameStop!
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July 2023 by Brandon M.
I'm posting this as a caution to people purchasing good from this location. they have repeatedly posted advertisements for games and counsel listing online and do NOT honor them in store. an example being of trying to purchase an xbox X. I could checkout completely and pay for it online, however when I call to verify so i can do a trade with the store they claim to only have the item for double the price and that it doesn't get that price. its listed on their website then and still is now, and the best response I can get is yeah that over my head I just give customers info. I get it might be over your head but a lot least try to help understand the situation rather than blowing it off. it's frustrating that I couldn't even get a courtesy check to see if the item was in their stock or not, instead I received light snark about how to be specific " there's like 6 types of Xbox here, you need to know what one you want"... it's disappointing and frustrating that people are being mislead with low prices, then refuse to acknowledge or honor said prices in store.
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June 2023 by laura kimberly
Went there with my granddaughter.
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June 2023 by amazing fun
GameStop is a great store for games and collectibles
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June 2023 by Jim Brian
I love gamestop
