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January 2024 by Cole Betz
WOW... The truck driver was super unprofessional and seemingly unable to pick up on social cues. He felt the need to tell my girlfriend and I the trials and tribulations of his sad life story as a preamble to him informing us, "I can't lift more 10 lbs." He also expressed his doubt that his help (hired off of Craigslist) would actually show up. He then suggested we move all of our boxes to the garage if we didn't want the loading of the truck to take 6-8 hrs. (his estimate for a 1300 sq. ft. house that was entirely packed and boxed). After completing inventory, he stood in the living room looking for a hotel for 20 minutes complaining that he was in the middle of nowhere. After I spelled out the fact that my girlfriend and I needed to go pick up some food, he finally made his way back to the truck.The next morning, the two helpers from Craigslist showed up 40 min. before the truck (half hour late). The Craiglist guys were great - careful, hardworking, and personable.While they worked my girlfriend and I went to get coffee to stay out of the way. When we came back to the house, we walked up to all three guys trying to pull a 1000+ lb. tool cabinet up a 4-ft. ramp and were failing.The truck driver frantically said he needed me to help, after I had previously told the company and this driver 3 times that the truck needed to have a tailgate lift for this cabinet. Instead, they show up with regular truck and need to use MY dolly to move the cabinet without taking any of the drawers (full of tools) out of the cabinet before moving it as I had suggested multiple times. In the moment, I stupidly helped them try to do the wrong thing the right way. It was raining and I slipped and fell off the top of the ramp and the tool cabinet pinched my calf muscle against the ramp.After the move I was unable to put my full weight on that leg for 6 months and have nerve damage and numbness, potentially for the rest of my life. I don't know where the owner bought all those 5 star reviews, but just a year ago they were at a 2.6. I hope he paid out the nose for them.
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January 2024 by alea loch
We had Glass City Movers today move us in this horrible weather! I don’t think I could have had any nicer and helpful men if I would have picked them my self! They were on time and very precise about moving all my items. They had to deal with ice, wind and snow and never complained! I hate to move but these guys made me smile and laugh through it all! I am going to refer all my friends and family to this company!Thanks again guys !
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December 2023 by Courtney Nicholson
I was very stressed about booking movers and Nicole was so wonderful and kind taking the time to explain everything to me (even explaining what to look for in other companies so I could competitively shop). She kept me informed from the moment I booked my move to the moment my movers arrived. I am so thankful that Glass City Movers has someone like her on their team! The guys that moved me were also amazing! They were so kind and hardworking, making the whole process as smooth as possible! I will be recommending Glass City Movers to anyone I know that’s moving. Thank you for everything!
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December 2023 by Lexie B
I had a fantastic moving experience with Glass City Movers, LLC! From the start, Delmar and Joel were incredibly professional, efficient, and communicative. They provided excellent communication for arrival times at both pickup and delivery locations. They handled my belongings with great care wrapping all furniture and fragile pieces, ensuring that everything arrived safely and not damaged. They made the entire process stress-free for my cross-country move. I highly recommend this team for anyone in need of a reliable moving service. Will definitely reach back out for any future moves, they truly exceeded my expectations!
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December 2023 by Liz Sallows
Kane and Brock were awesome. They went out of their way to make everything as easy and pleasant as possible. They took great care with my things, and made sure everything was right where I wanted it, even up a difficult staircase. They made this move a much less stressful for me, and I am so appreciative.
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November 2023 by David Schlimme
Delmar and Joel arrived at the prescribed time! They were professional in the handling of our belongings, and delivered them as promised! In 8 days!They assembled everything to our content, and even placed our furniture where it was needed! Great movers, I would highly recommend their services!Will do all that I can to steer folks in your direction!
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November 2023 by Devon Munoz
After looking into a few other companies, I got an amazing quote from Glass city Movers that I was really happy with. They were able to schedule me next day move in, and even offered to move me up in time on the day of the move. The movers (David and Bradley) were super friendly and accommodating guys as soon as they started. They took good care of my furniture and placed them wherever I asked. All in all I’m very happy and will be using them again for my next move and letting my family and friends know as well. Stand up company, with a stand up crew.
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October 2023 by Omar Baradhi
My experience with this company was great.Nicole answered all my questions, and she made everything simple and smoothThe movers Brock and Bradley showed up on time and did a great job overall.I would definitely recommend Glass City for anyone
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October 2023 by Bev Peters
We had charles and cain move some very heavy furniture from our house to our sons. They were the best! They were professional, curtious, friendly. They took care with our floors and the furniture. They move was quick and on time. Would recommend them and if i need anything moved i will aak for them
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October 2023 by Kirstie Liakos
I hired glass city movers after I requested quotes on a moving website and they were the first to call. I worked with Nicole and her customer service is amazing. She took her time to answer all of my questions and assure me that the move would go well when I was a bit nervous. Kane and his team picked up my items and Kane and Jon completed delivery on their own. They were timely, professional, and even helped me when I was scrambling to box my last bit of stuff. Their price was unbeatable which seemed too good to be true but it was not! I would definitely hire them again the next time I move.Also, I will note that I had one piece of furniture with some damage, but after filing a claim I was reimbursed at the 60 cents/lb amount that I agreed to and was mailed a check in a timely matter. Considering how much stuff I have, I was honestly impressed this was the only damaged item. The crew was very apologetic and it was truly an accident.Overall, I had a really good experience with glass city and I am happy that I chose to work with them!
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August 2023 by Kim T.
If I could give them a 0, I would. WORST company around. My experience with them was a disaster from beginning to end! They did not show up and day of move and never even bothered to call. I called them and they had someone come the next day. They didn't show up until 3pm and it took them until 9 pm to finish. I had to pay for a hotel room because it was so late. One of the movers had an extremely bad attitude and was very careless. I sold my house so I needed to move on assigned date. I hired them to pack everything for me and move. That was a bad idea. Much of my furniture was ruined, which was mostly antique or vintage. Boxes were packed and stacked incorrectly and also every one was crushed. Very sad.
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August 2023 by Noor Ahmad H.
Worst movers you can hire. Charges me around 650 to load 14 linear feet of a trailer. 4 hours of work. While loading they broke the stove top which costs around 350$. One was doing 70% of the work and the skinny guy was just complaining. They spent more than an hour complaining and commuting and I was charged 160$ an hour. While unloading I hired a different company and they properly unloaded all the stuff 20 meters apart within just two hours!!!! I must say unloading was much more difficult than loading. The worst company you can hire. Stay away!!
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August 2023 by Dent Maestro
I would never recommend this company to anyone for any reason! When it comes to being professional, a certain level of care should be taken and is expected from a company. They came no where near even the minimum level one would expect from a moving company, so I'm not sure how this company keeps getting such glowing reviews. Because my move took place over time, requiring storage of my property, this is where the lack of care comes into play. Everything was unloaded and stored in their warehouse. Their roof leaks! what's worse is that it leaked on a rather expensive mattress. The mattress was in a mattress bag that I provided. But it somehow got ripped open then taped back up. The tape didn't hold, so the roof leaked all over it and now it not only looks terrible, it smells bad and had to be thrown out. They also manhandled most of my furniture. While some damage is expected when moving, the damage my property incurred was well beyond what anyone would reasonably expect. An antique dresser got destroyed on one side. It's now junk. Another dresser had chunks out of the drawer fronts. A makeup table was pushed around so hard that the legs separated on one side to the point the dowels won't go back into place without some serious repair. I had a very expensive coffee table with a custom cut glass top. The top never made it to my new home and the base was damaged at the base of one of the legs.Then there's the issue of their crew not being able to figure out how to get a commercial freezer out of my basement, so it got left behind. I managed to get it down there, but they couldn't get it out?When I filed a claim with them, I got a pitiful offer to settle the damages. It will cost me over $3,000 to replace what they destroyed, but I was offered $218. Seriously? But they fall back to their "free" insurance that only pays $.60 a pound. Apparently I accepted that over paying EVEN MORE money for my move, so now I'm screwed.Their crews... let me tell you about them. Both crews that showed up were lazy and unprofessional. What should have been a 3-4 hour process loading my belongings took 8 hours. They even refused to load certain items due to their value (which was a blessing considering all the damaged items). They even pulled out with room on the truck claiming it was full.This was evident by how much room was on the back of the truck when my items were delivered. The delivery crew... Only 2 guys and they were obviously in a huge hurry to get unloaded and get out of here. They ignored most of my instructions while unloading and literally dropped boxes where they could. Nothing was neatly stacked, so the weight of heavier boxes crushed the boxes that were under them as well a contents of those boxes. I'm STILL finding broken and damaged items as I unbox things. Items that went in my basement had to be unloaded at the back of the house, and items for the upstairs at the front. There were boxes for the basement all the way to the front of the truck, so I pointed out that they would need to pull around back again to unload them. they chose not to and just dumped the boxes on the main floor where ever they could find an open space, leaving me to deal with getting them to the basement. One of them even had the nerve to suggest I give them a tip. I didn't for obvious reasons.What is interesting, and makes my point even more, is that I rented a U-Haul truck the same size as what they brought to move what they did. I packed that truck out as full as they did. Probably even a little fuller. Yet the only damage from me moving my things was a few broken pieces of pottery and a couple of dishes. That's it! Not THOUSANDS of dollars worth of damage!Was it just bad luck when they moved me? Who can honestly say. But they clearly didn't handle my belongings with the minimal amount of care one would expect when paying a company thousands and thousands of dollars for a move.
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August 2023 by Cheryl Zupke
Hi Nicole, the move went well. John and Kane did an awesome job picking up and delivering. I am glad I chose your company. You are a big part of why I did. You are an asset to the company and really get customer service! I would definitely use your company again. Thank you!?
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August 2023 by Stacy A.
Wonderful experience & Expectations were completely exceeded. Our move took place locally within the city of Toledo. We were blessed with Dontae and Alex who were professional, punctual, & patient. My older parents were in over their heads with a move & They came in and were really helpful. The owner even came out to inspect the situation & assist. Totally appreciate this guy's! And don't forget to tip a movers. I also know they're good because we tried to work with another moving company & had a bad experience. So when I sat they're good, it comes with a frame of reference.
