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November 2023 by K.L.C Crg
If their was a way to give more stars I would certainly add more. The service technician (can't remember his name) was very courteous, friendly and overall a very nice person. He took time listening to the issues we were having with our Frigidaire and he right away started looking things over and it didn't take him long to figure out the issue and how to fix. Our Frigidaire was basically not getting cold and somehow he got it working temperally until the part he had to replace arrived. He came back and again took time showing me the part he was replacing and the cause of it. Thanks, to him our Frigidaire is like brand new again.
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October 2023 by Tyler Miller
Absolutely unacceptable business practice. We contacted them to have them service our washer. They stated that they would be able to fix it, or at least come out and look at it, but that they would be roughly two weeks out. As inconvenient as that was, we understood the time frame and agreed to a 1 pm- 4 pm on 10/27. We even received a text message confirming the time frame. After waiting for the entire time frame and not receiving any call/update, I had to call the company to ask for an update. At that time, the representative Eric joked about how it was only 12 minutes past the time frame and stated that he was “just about to call me” to provide an update that the technician was running behind the scheduled time frame, which again, ended 12 minutes prior. I told him I needed to speak with my wife about it to see if we wanted to continue to use their service as we were extremely unhappy. We decided that even after how unacceptable they were, we really did not want to have to wait another couple weeks for our washer to be repaired. I called back to advise them that we were extremely unhappy but that we would have to use their service. Eric asked what part of their “service” was unacceptable as we agreed to the two week appointment. He continued to think it was acceptable to not call during the scheduled time frame to provide any sort of update on the technicians arrival. I then attempted to call back after cancelling the appointment to speak with management about the situation and my phone would no longer complete the call, however my wife’s phone would. Once on the line, Eric then transferred me to a manager David who also did not answer. We find this practice completely unacceptable especially for a business that has been around for so long. Would not recommend.
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October 2023 by Crystal Reynolds
This was thee best experience ever with any kind of customer service. From time I spoke with ever one on the phone, to scheduling, them coming with already ordered parts! The gentleman who came was so kind and quick. This experience was so helpful and efficient. Thank you to everyone who helped get my dishwasher back running.
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October 2023 by David Navarre
Household Centralized Service is without a doubt the best service provider for everything in your home. Whether it’s my TV, fridge, washing machine or basically anything I can break, they can (and have) fixed it. The owner, Eric, has continuously held my hand time after time when things go wrong. In the drop of a hat, he’s there, sometimes on his hands and knees, fixing my problems. I can’t recommend them enough.
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September 2023 by Mary Ellen Recker
Showed up on time and quickly found the trouble and replaced part. Tyler, the technician , was very polite and got behind my stove even though it was a tight fit. Very pleased with the work.Service: Stove & cooktop repair
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August 2023 by Frank Black
They fixed my brand new Samsung Qled today. I was a little nervous if they would handle it with care. Two gentlemen come out today and were very careful and professional. Took about 15 minutes to replace the panel if that..suprised at how fast as I watched, they know what they were doing. Overall I recommend them 100 percent.Service: TV repair
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August 2023 by Mike Zdyber
They completed my Warranty service for Samsung. They had my dryer fixed in less than 30 minutes and didn’t disrupt anything in my laundry room. Very happy with the service repair!Service: Dryer repair
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August 2023 by Wendy Haudrich
I highly recommend Household Centralized Service for your appliance repair needs. I’ve had 2 appliances that recently needed repairs. The service technicians were prompt, friendly, and professional. Happily, both appliances were able to be repaired!!
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August 2023 by Anthony Fondren
I called another appliance service company 1st, but was not impressed by their technician; he didn't seem to know how to put the washing machine into diagnostic mode, nor did he know how to take it apart without breaking the plastic tabs. After that, he told me the problem was the main circuit board and that it would be 10-14 days before a replacement board would be in stock. I found the board myself on Amazon and had it delivered in 2 days. Installed it myself only to find the new board did not fix the problem. Samsung put in a service request and Household Centralized Services came out. Their service technician had a much better understanding of the Samsung washer, diagnosed the problem as being in the drum motor inverter board. He ordered one, put it in, and the error codes are no more.
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July 2023 by Christy Simonds
They were great! Household took care of the warranty issue I had with Samsung, they called me to set up the appointment, ordered the parts, showed up on time, and fixed the washer in 1/2 hour and it was totally free of charge! They definitely went above and beyond.
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July 2023 by Jason Welch
The gentleman that they sent out asked what the issue was, I explained it and he had an idea what was wrong. After taking my dryer apart, he was 100% correct! He was very professional and contacted me when he was about 20 minutes away. I have used them before and they always have very professional people come to work on my appliances! I will continue to use for future issues!Service: Dryer repair
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May 2023 by E K
The technicians were professional and knowledgeable. They took the time to explain what they were doing during the repair process. I now have a water line with excellent pressure and a icemaker that makes ice. I appreciate their expertise. IService: Refrigerator/freezer repair
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May 2023 by Brandon Butcher
They were the direct warranty company through Samsung and serviced my new washer. Although the repair didn't fix the problem (it was a firmware issue which Samsung pushed over the air eventually), they remained in direct contact with Samsung and I regarding getting the product working properly. They were very professional and I would highly recommend them.
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May 2023 by Shirley Mowery
Repair man was on time and very knowledgeable and professional. Found a problem with my pump on the washer and repaired the part without pressuring me to buy a new one, and I was very pleased with his mannerism all together. I highly recommend this company.Service: Washer/dryer repair
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May 2023 by Christine Barker
I called to inquire about a tricky refrigerator problem after getting the run around by the manufacturer. I was feeling defeated and angry, as one does when they lose a whole fridge worth of food. Amy was so kind and responsive. I could tell that she was focused on helping me find a solution. You are in good hands relying on this company.
