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April 2023 by jeanne hook
The Reynolds branch employees were the most nicest individuals that know their stuff! They make you feel comfortable with whatever situation your taxes caused. I had so much anxiety before I walked in. Their willingness to get your best outcome took that anxiety away. An I left with a smile. An you better believe Im getting the same person next year!
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April 2023 by Leah
I don’t know if the workers are overwhelmed, but the lack of attentiveness from the staff is sad. I scheduled an appointment with Emily in regards to a letter I received in the mail, and if it was not addressed in 60 days, I would owe the state money. So, obviously I was nervous and overwhelmed at that point. Emily called me almost a week before our scheduled appointment, rudely asking me to upload images of my letter from the state and other things, like my W2s. I explained that I couldn’t because I was at work until 5, then she once again rudely told me that she was in the office until 7. I went home and uploaded the images- no call. Okay, fine. Then the day of my appointment came, and she did not call me at all. A week passed and I attempted to make an appointment with someone else in the same office, but again I got Emily. Day of appointment came and she actually called! She didn’t even remember who I was, and once again said she would call me back to look over the uploaded papers. I just needed to know what to do because I can’t afford to pay that out or back, and she is dragging her feet on getting back to me. I shouldn’t have to hound and harass her to get help. I have called the office several times asking for help and she never called me back. It’s been over a week and I still haven’t heard from her. It’s frustrating at this point because I genuinely feel like she’s dropping the ball. To this day, I still am getting the run around!
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February 2023 by Kathey Scribnerq
I love my tax preparer. I know I will always get professional, complete service and I have made a new friend.
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April 2022 by Erroll Brewer
Our tax expert was very helpful & explained our tax return to us. Thanks.
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April 2022 by Mark Reno
Friendly caring fast and did a great job
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April 2022 by Gretchen Mikolajczak
Vicki Schultz goes above and beyond in customer service.
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February 2022 by Gentle Bull
Professional and friendly staff. Thorough and knowledgeable tax preparer like Victoria. I have been with H & R Block for many number of years and I was never disappointed with the service.
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April 2021 by Denise McGough
Emily was wonderful a very pleasant experience.
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April 2021 by Kathryn Olszewski
Robbin Stokes is amazing. I love seeing her every year. Great personality, remembers everything, can answer any possible question i come up with, and has the best advice.
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April 2021 by nathan rook
Because I didn't have to file my taxes on my own and it made it easy
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April 2021 by Junior Bernal
Always good customer service and have answers to all questions very professional
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April 2021 by Keith Mccarver
Great job
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March 2021 by yolanda francis
I recieved great help
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March 2021 by Gregory Williams
You guys are gud at your job
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February 2021 by Adrianne Youngblood
I really enjoyed my experience
