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December 2023 by karsha browne
They made an error on my deposit and neglected to inform me. When I checked the online banking, I was confused and called to see what had happened. Teller treated me like I was putting her out for inquiring. Own up to your mistake and apologize, period.
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October 2023 by Tom Eastwood
After having such a horrible experience at the Maumee/Dussel rd location! The Heatherdowns location was both quick on answering my questions and getting me in and out with my wire transfer that Maumee couldn't do. Bree answered the phone quick and scheduled me right away and Melony was very professional and quick with no problem and cared about my needs while I was there.Thanks Again!!!!
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July 2023 by Ariel Elaine
I've never had one issue with this bank and they've always been very helpful and friendly. I have nothing but good things to say about them.
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May 2023 by Lareese Thomas
I have CD accounts and IRA account, I cannot see my information on the online banking. It's being about three weeks still do not see my information on the online banking.
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January 2023 by Mark
ATM is often out of service
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October 2021 by SIR
This is a great bank. Like all other banks they can get busy at times but they certainly try their best to accommodate. It's clean with handicap parking and easy access to the entrance.This bank has been my bank for over 20years and I've never had a problem with them. Thanks! Keep up the great work.Highly recommend this place.
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June 2021 by Jamie Sharkbite
Very rude and not at all helpful will never go there again.
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March 2021 by Francis Neal
So miny problems.....now the don't have a atm???????????????
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May 2020 by Rickson Fan
Great customer service.Bre is awesome!
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October 2018 by Debra Bryan
Went there with friend. Fast and courteous.
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October 2018 by 1congosq capps
Long lines not properly attended. Additionally, waited on phone for over 10 minutes and no one ever helped me or returned my call.
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July 2018 by Roy Lee
They try to get out as fast as they can! But the customers aren't alway ready. I think don't wait until you get to the counter to start looking for your License and other stuff. You should have it ready all the you was in the line.
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November 2017 by Courtney Baboun
Besides the issues we had with our loan guy Cliff, I'm still having issues with my loan because they said I don't have home owners insurance (submitted the paperwork to Cliff like 3-4 times before we got the house). I then got letters in the mail during summer stating I don't have home owners insurance. I then called them and spoke with someone and they saw the error and “fixed†it and have nothing else to worry about. I then got a letter recently stating they are adding their own insurance to my loan since I don't have any so it raised my payment. Now I have to resubmit all of the paperwork and proof of my home owners insurance for probably the 5th time. Plus you can't sign the loan paperwork unless you have the homeowners insurance according to Cliff... then how did I sign my paperwork and get my home loan. If you're okay submitting the same paperwork more that 2 times and then submitting more paperwork months later then go with Huntington. I got my home in April 2017 and still having issues December 2017 I honestly would of rather paid a little bit of a higher interest rate if I wouldn't of had/still have these issues at this time
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June 2017 by nate towns
Friendly, know your name and very helpful.
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April 2017 by Tawaller Waller
Tellers and employees very helpful! Deb is big help for secondary credit line help.
