-
September 2023 by fatah hatami
I am completely dissatisfied with the way they treated me this morning. They showed me a car and asked me for the documents. And I spent 3 hours there. But at the end of the day they sold the car to another person. And told me you can go home.
-
August 2023 by Matthew Robbins
We had a positive experience buying a Grand Highlander at Jim White. There was hiccup with the vehicle as delivered from Toyota and Jim White's team took care of us. Ask for Alvin in Sales or Nick in Service.
-
August 2023 by Maria Ansara
Sales person was very knowledgeable and kind explain everything to me and there was no pressure to purchase or not he only stated facts and I appreciate his patience with me.
-
August 2023 by Sara Turner
So thankful for Cory at Jim White Toyota! He went over and above to help us find the right van for our family, could not be happier with our experience!
-
August 2023 by Holly Bronko
My husband took my Venza in for the last free oil change ,before 2 yr warranty is up, he asked to replace driver side windshield wiper, its ripped, and the seam cover on the roof of the car passenger side comes off going through the car wash and during this week storm winds were strong, There was one missing air cap the other three were loose. Last time I had the car in for a oil change I had to go back due to air pressure kept going downwould have appreciated if they would have said something about the wiper and the seam cover
-
July 2023 by Erik G
Poor service, gave me one price on the phone told me a totally new number when I got there. Also doubt they completed a multi-point inspection because they didn't catch broken tail light. Too much process at this dealership not enough focus on the customers needs.
-
June 2023 by Emily Abbenante
I purchased a RAV4 hybrid from this dealership after having an abysmal experience with my local dealership in Michigan. They were transparent, helpful, responsive, and kind. My salesperson Alvin answered questions and was never pushy. I would happily drive back to this dealership based on their integrity alone and highly recommend.
-
June 2023 by Renee Wagner
I’ve been a customer of this place for 25 years and I’ll never go back there again. Quality of work has gone downhill the last few years and the customer is now expected to pay for their mistakes. Every time I go there lately it has been some new way to deny responsibility for poor performance and push the cost back on the customer for the half a$$ work. I brought my vehicle in for routine tire rotation. I get it back with 2 wheel caps missing. I call them to get my caps back and they tell me “we can order them for you for $125.00” what??? Then they flat out lie and tell me that the wheel caps are on the work order to be discussed with me to purchase. I have a copy of the work order and there is no such thing on there!! The only thing that was discussed was a battery terminal cleaning! I will never spend another dime at Jim White Toyota. They are the shadiest! And the wheel caps are $60.00 anywhere else! NEVER AGAIN!
-
June 2023 by Richard Falkenburg
Bland and boring experience buying my car from them. We sat in awkward silence for hours followed up by high pressured up sales before signing. The service shop doesn’t seem to be any better. Communication is little to none and after having my vehicle in there twice the issue has only gotten worse. The car itself is nice however.
-
May 2023 by Jake Jacobs
Thank you John Welker for helping us pick out our Honda Accord Hybrid. Your patience and product knowledge are appreciated. Jon even answered his phone and came back to the store on his time off to get us to the finish line. Next time you need a car, ask for Jon!
-
April 2023 by Linh Huynh
Cody is truly exceptional at his job (one of the best out there!), and I am greatly thankful for all his help and time!When I first reached out, Cody walked me through the whole process. He quickly found a car that is perfect for me and meets what I was looking for. He is also very very responsive and answered all my questions in a timely manner. It was my first time purchasing a car at a dealer, and while I had a lot of concerns/questions, Cody was extremely patient and addressed all my concerns.The team at Jim White Toyota was also absolutely amazing and highly professional, and helped me the best they could. I could tell they all really care about their customer. Their customer service is top-notch.Overall, I am very happy with my purchase, and highly recommend purchasing a car with Cody and Jim White Toyota Team!
-
April 2023 by Alexcis Tackett
Pam was wonderful helping my mom (Lisa) find her dream car! Very friendly and helpful! The entire staff was welcoming and patient in the process they truly made her feel at home from start to finish. We could not recommend this business and especially Pam enough! I would give 10 stars if I could
-
April 2023 by Erin Hall
I’ve always had a pleasant experience with the service department, but my first experience in sales was an eye opener. I called to inquire on vehicles listed as in transit online. The woman who answered was very nice and enthusiastic, and she transferred me to Alvin in sales. Alvin explained those vehicles were sold. No problem, I said, can you tell me what I need to do to put in an order of my own? He was bored, uninterested, and unhelpful. I called another Toyota dealership and they were super friendly and actually helpful, I put a deposit on an order down last week. Everyone gets it, supply chain is still moving slowly and we know we are going to be waiting on new cars for months. But still, I’d like a salesperson to be friendly and helpful and not act like I’m interrupting his day.
-
March 2023 by Nate Denn
From start to finish, the whole car buying process was pressure free and smooth. We felt welcomed by all staff we worked with. Mike listened to our needs, answered our many questions and helped us find the perfect car. Greg made the signing process fun as well as efficient. Thank you all!
-
March 2023 by Eric Nijakowski at Jim White Toyota
Great dealership filled with great people! Highly recommended!
