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August 2023 by Linda O.
Don't waste your money on a Boost membership! I ordered groceries at 1am today To be delivered between 2-4 pm. At 3 pm I'm notified it will be 5 pm before groceries delivered. At 7:30 pm I have not had any notifications of when the delivery will happen. Finally got ahold of a Kroger Manager who basically said they have nothing to do with order! Everything goes to Instacart. Gives the number for Instacart and tells me to have a nice day! No apologies for the delay!Instacart says no one was assigned my significant order and they have no idea when it will be delivered! Tonight...tomorrow.... Kroger closes at 10 pm. I'm working at 7 am. Needless to say, I cancelled the order! When I questioned why I was not informed about the delay, I was told they have no way to do that! What!?! They have phone # and my address!! And to have Krogers take no responsibility is wrong! I will be cancelling my Boost membership and requesting a refund!
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October 2021 by Lynn Van Hoose
I ordered my Clicklist Friday night for October 9th. My order was delayed and I missed the call telling me this. When my bf got there we were informed my order wouldn’t be done until late that night or the next day. Sure, an inconvenience but we were then informed how short staffed Clicklist is. My bf said the workers looked frazzled and almost like they wanted to cry.
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April 2021 by Yvonne F.
Worst store for customers! We never get out of here without something being overcharged. Ad and app states red grapes are $.97 a pound and we get home to look over or receipt and low and behold we got charged $1.99 a pound for 5.11 pounds of grapes. If it was once id'd understand but nearly ever time we go to this particular Kroger we have to go back. The service desk is staffed by only 1 person and then have to wait with the multitude of other people that had their orders screwed up too. I keep telling my husband that close is just not worth it and to stop shopping here as I have done.
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February 2021 by Bob Tipton
great Meat and dairy selection. 10 for10 deals save me lots of money!
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February 2020 by Dana M. Horton
THIS LOCATION IS CLOSE TO HOME..ALWAYS STOCKED GOOD & QUICK CHECKOUT.
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December 2019 by BlueMoonArtist Rosenberg
Good price to buy stuff
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September 2019 by Karin C.
I have shopped here for 12 years, every week, even as this place started getting trashy, even though there are 3 other grocery stores equidistant from me. I go there because the employees are nice and I'm a creature of habit. I have NEVER - ANYWHERE - in my life asked to speak to a manager but I had to today. Jackie who runs the cheese area is the rudest customer service person I have ever met! For some reason she has been rude to me for months-- and today was the last straw. I asked about marking down some cheese according to their policy - which has been honored for years - on cheese about to expire. She YELLED at me, said no, and said "I keep having to tell you that" like I'm a child. When I looked shocked, she said "go ahead and tell the manager I don't care." I have seen her be rude and bossy to other employees. She never smiles and is curt and rude to other customers. When I spoke to an assistant manager, he said he'd "look into it." I asked him how she was going to know who had complained unless he talked to her right then and there - she was standing 5 feet away! He refused to talk to her in front of me to confirm my story. When I left, she laughed, threw her hands up in the air to show she didn't care and waved goodbye, very nasty!!!! I'm 47 years old and have never been treated so badly by a service employee. Never going here again - hello Fresh Market and Whole Foods and Costco! All of which are closer and better! All of which I shop at monthly and have never seen a rude person! This place doesn't care! I MIGHT be back someday if I hear she's been fired!
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March 2019 by E P.
This location has gone so downhill over the last few years but today was the last straw. Garbage can by door overflowing, garbage all over parking lot and sidewalk, used cart wipes and sale ads in the carts, no sanitizing wipes for carts. Went in for 1 specific item and once AGAIN it was out of stock. It is a local product for goodness sake and there is no excuse. I went to Meijer and they had lots of it in stock. The Maumee Kroger is so much better but farther away. Maybe time to change management to someone that cares about the shoppers experience - like the Maumee managers do. If I could provide ZERO stars I would.
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January 2019 by Ramone Mosby
they are racist and they refused to sell me liquor because I had on sweatpants
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November 2018 by Norman P.
I shop here regularly and will continue to do so most likely (although perhaps less often than before) as they are close to my home and have a better selection of semi-gourmet foods than Walmart or Meijer, but I had an utterly horrendous experience tonight, bad enough for me to create a Yelp profile for this business so that I could write a review. I checked out around 11:30 PM, and the cashier pointed out to me a notice on my receipt that informed me that there was a recall notice on Simple Truth Chicken 22 ounces, because it might have salmonella or listeria. It turned out. . . this was one of the items I had just purchased! I was told that I would have to come back in the morning and return it as the customer service department was closed! They would not refund the money without the product. So basically they were suggesting that I take this chicken home, where it might contaminate other items in my fridge with salmonella, and then take time out of my busy professional life to return the chicken before it went bad, for a refund of $8.51. I told them to keep the chicken and throw it out, and I went back to the meat department and bought another brand of chicken not subject to recall, which I proceeded to pay for . . . surely they could have offered for me to take the other chicken for free in light of the recall situation? I can understand that they don't want to have their customer service desk open 24 hours, but they need to have some sort of alternative way of handling this type of situation -- either allow me to take an alternative item for free or give the cashiers the ability to take returns on recalled items if the customer service desk is closed or make it so that recalled items are not able to be checked out. I could maybe understand how not allowing this would be ok on a canned food, where the potential contamination is sealed away. But raw chicken ?!?!?! Maybe this particular chicken was not recalled and it was a different batch that was recalled -- but the receipt did not indicate that. I hate to think that somebody else in my situation might have used the auto-checkout, not noticed the recall notice on the receipt, taken the chicken home, eaten it, and gotten salmonella!
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November 2017 by Margaret L Williams
Beautiful arrangements
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July 2017 by Margaret Williams
Beautiful arrangements
