March 2023 by R. Todd Dusenberry
Update - Lightning Lockers made it right! It took a few more months, but Lightning Lockers fulfilled the promise to replace the lockers. They did a better job of wrapping and packing the lockers and they were delivered in pristine condition. The lockers were delivered again by Roadrunner freight which I suppose they had no choice but to use again because they Roadrunner was responsible for the damage. The driver was again petty and would only drop the lockers on the driveway and would not move them an additional 8 feet or so into the garage and I was home alone. I do recommend Lightning Lockers and I hope they work with a different freight company for their own benefit in the future. New pics at the bottom.Past Review:After waiting 5 months and 7 days (I knew it would be a long wait and accepted it), this is what was on the truck. I refused delivery and the driver (Roadrunner Freight) was annoyed. I can't say Lightning lockers was to blame for the damage, however, based on the lack of packing on the lockers, it seems very likely it will be impossible to get like new lockers delivered under any circumstance. I will update this review and happily provide 5 Stars if I can get them replaced, properly packed, and without damage in another 5 months.
December 2021 by Kimberly Staehle
Unfortunately, my experience with Lightning Lockers has been one of the most frustrating ordeals I've had with another company in a very long time. In August of last year, the 26th to be exact, I ordered a set of lockers from Lightning Lockers. I was told, and as printed on the invoice, that there was an 8-10 week lead time. By November 14th, which was 10 weeks post order, we had had no communication from the company, I figured with COVID it was probaby taking a bit longer to get the order done. So at 15 weeks out I contacted them. The next day I received an email saying they were being delivered the next day. Coincidence? (They actually emailed me back & said it would be the following day which was fine, but that meant I would not be there when the lockers arrived as I was going out of town.) When they arrived I immediately received a phone call from an employee saying the lockers were damaged and it was something we wouldn't be able to fix. She texted me pictures. I called the company & was told to refuse the shipment. About 4 weeks later I eailed them as I decided I needed to keep up with how things were proceeding. No response. I tried again 10 days later & was told it would be 6 more weeks. I asked if the order could be rushed - it had already been over 5 months since the order was placed. Another 6 weeks went by without any contact from them so in late February I called & was told they needed to talk to someone in China - could I email them the next day? What? I need to contact you again - instead of you contacting me back with the information. A week later I called them & was told it would take a bit longer but the order was marked as "hot". Two weeks later still no communication from them & when I checked, was told the shipment was held up in customs and didn't know when it would be ready. So, now it's been 30 weeks - 7 1/2 months since I placed the order and still no lockers, and what's worse - no preemptive contact from the company! At no point have they reached out to me for status updates. At no point have I even been given an apology. At one point they did offer a set of used lockers in a different color but the reason I went with them to begin with is because I wanted something wtih a specific color. I have been undertanding & professional throughout this entire ordeal but this is ridiculous. Of course they processed their payment - 7 1/2 months ago.Unfortunately, I can't even comment on the quality of the lockers but regardless of the quality, the service is non-existant.
